JurisdictionHong Kong
Price $2.91/mo on a 2-Year Plan
Servers2,000+ in 140+ Countries
LogsNo Logs Certified
EncryptionAES-256-CBC
Unblocks NetflixYes
TorrentingYes
Works in ChinaYes
Recommended Yes
Websitehttps://www.purevpn.com/
CompatibilityWindows, Android, Apple, Chrome, Firefox

Based in Hong Kong, my PureVPN review uncovers that the service enjoyed a good reputation in the past, which was tainted by reports of them storing logging information and having a confusing privacy policy.

Over the years, the service has worked really hard to recover from this, joining the ranks of top VPN services to get their no-logs claims verified. Now, the provider is recognized as the best cheapest VPN, starting at $2.91/mo (on a 2-year plan), offering NAT Firewall, Split Tunneling, Ad/Tracker blocking, IPv6 Leak Protection, Kill Switch, DDoS Protection, and dedicated IPs for personal use.

PureVPN has apps for all major platforms/devices and 2,000+ servers in 140+ countries around the world. The best part of all: you get exceptional performance with average speeds of 91.51Mbps in download 88.59Mbps in upload.

I highly recommend it, if you are in search of an affordable VPN packed with a ton of useful features. It is also among the few providers in the marketplace to successfully unblock Netflix on all devices!

PureVPN Review: Rating Criteria

  1. Jurisdiction: Where is PureVPN Based?
  2. Security: Is PureVPN Really Safe?
  3. Leaks: Does It Leak Your IP, DNS & WebRTC?
  4. Servers: Is It P2P Compatible, does it work in China?
  5. Streaming: Does it work with Netflix & other VoD services?
  6. Speed: How fast is PureVPN?
  7. Compatibility: Apps and supported devices
  8. Pricing: How much does PureVPN cost exactly?
  9. Trustworthiness: Trustpilot ratings, Reddit & Customer support

Jurisdiction: Where is PureVPN Based?

PureVPN has its headquarters in Hong Kong, so let’s start by talking about its hub. This former British colony is now an autonomous territory of China. However, does that make it a safe place?

Despite China’s notorious reputation regarding its draconian internet privacy laws, Hong Kong is more at par with major European countries than the mainland itself. At least, as far as internet freedom and data privacy laws are concerned.

Hong Kong is not bound by any data/information gathering or sharing agreement like the 5/9/14 Eyes, as we found out in detail after conducting a study on invasive jurisdictions.
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Security: Is PureVPN Really Safe?

My PureVPN review of the providers’ location, security audit, warrant canary, and logging policy, reveal. the VPN is a safe choice for the privacy-conscious. Learn more about each aspect below:

Will PureVPN Log My Data?

After receiving a huge backlash for cooperating with the FBI, involving a female victim of cyberbullying and cyberstalking, PureVPN vowed to eliminate all logs. Surely, they helped catch a criminal and ease the mind of an innocent girl, but they did still hand over logs.

As such, it was their duty to take the backlash seriously, and they did. Now, the provider joins the ranks of VPN services to get their no-logs claims verified, as part of their commitment to delivering strong privacy and security to its customers around the world.

The audit was completed by the US-based security firm Altius IT and places all doubts of customer anonymity at rest, emerging as a trustworthy provider. In the updated Privacy policy, PureVPN claims:

“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed”

This obviously sounds satisfying and I was pleased to know that the provider has revamped its entire privacy policy following the backlash. Is it all secure now though?

The Only Thing They Do Log

Based on my PureVPN review of their privacy policy, I came to know the VPN does store bandwidth logs; not to throttle your speeds though. Just to make sure all PureVPN users get the highest level of speeds and experience with the provider.

Logs Screenshot

PureVPN Protocols

PureVPN offers support for protocols like SSTP, PPTP, and L2TP. However, most apps utilize the OpenVPN protocol to secure you online, as it allows the implementation of military-grade encryption.

PureVPN Encryption

The provider utilizes AES-256-CBC cipher with HMAC SHA1 hash authentication for the data channel and AES-256-CBC cipher with  HMAC SHA384 hash authentication and RSA-2048 handshake encryption for the control channel.

Does PureVPN Offer Split Tunneling and Kill Switch?

The Hong-Kong based provider is among the few in the marketplace that supports advanced features like the Automatic Kill Switch, Port Forwarding, DDoS Protection, Split Tunneling, and IP leak protection.

All these specialty features combined boost the overall protection you receive for downloading torrents or streaming on VoDs. Of course, I would like seeing an addition of DoubleVPN and Onion over VPN too.

Native Apps for all Platforms Free from Malware

To test if the VPN is safe to download/install, my PureVPN review involved performing tests on all apps supported by the provider from VirusTotal.com. The results reveal that all apps are secure from viruses/malware.

Virus Total Test

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Testing PureVPN: Does It Leak Your IP, DNS & WebRTC?

For this PureVPN review, I even conducted a thorough leak test, involving the usage of over 6 different tools. PureVPN passed all tests, indicating it does not leak any information whatsoever.

WebRTC and HTTP Request Leaks:
DNS Leaks:
IPv4/IPv6 and Torrent IP Leaks:

Leak Testing

Servers: Is It P2P Compatible, or Does It Work in China?

The VPN has a large global network of 2000+ servers in over 140+ countries worldwide, according to my PureVPN review.

The highest number of servers that PureVPN has is in the European region, followed by North America. Here is a breakdown of the server count region wise:

  • North America: 656 Servers
  • Europe: 769 Servers
  • Asia: 309 Servers
  • Central America: 12 Servers
  • South America: 81 Servers
  • Africa: 150 Servers
  • Oceania 93 Servers
  • Total Servers: 2070
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Is PureVPN Good for Torrenting?

Indeed, my PureVPN review uncovers it is a great choice for downloading torrents. The provider offers a huge list of p2p-specific servers and even makes available features like Split Tunneling and SOCKS5 proxy to speed up and protect you. Also, PureVPN works best in South Africa for torrenting.

It uses the OpenVPN (UDP) protocol for its p2p servers and encryption is available via AES-256 cipher, RSA-4096 key encryption, and SHA384 hash authentication.

While testing the USA server speeds for p2p/torrenting on uTorrent, PureVPN also managed to deliver an average of 91.51 Mbps and 88.59 Mbps upload.

P2p File Sharing Mode

Does PureVPN Work in China?

PureVPN fails to offer consistent performance in China to residents. Unlike other providers like ExpressVPN, and Surfshark, it does not offer a dedicated Chinese page for residents to download the product.

As far as Chinese expats are concerned, the VPN does work in bypassing “The Great Firewall”, and is the only provider to offer 12 Chinese servers, among which 6 are located in Shanghai and 6 in Beijing.

It still needs to invest in obfuscated servers either through Xor or the Stunnel protocol, which redirects the VPN traffic to port 443, making it look like regular HTTPs traffic, fooling sites/countries that impose VPN bans.

Bypassing the Great Firewall in China

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PureVPN Uses both: Bare-Metal and Virtual Locations

Like many other providers these days, PureVPN does not offer physical servers in all of its locations. It also utilizes virtual locations mainly for availability in countries with tough internet laws.

The primary difference between the two is exactly what their names imply. Physical servers are actual servers which exist in a physical form somewhere, while the virtual servers are fictitious.

Testing on their az1-ovpn-udp.pointtoserver.com server revealed that it is actually located in Edinburgh, UK. Some other virtual locations used by PureVPN include: Aruba, Saudia Arabia, Bahrain, and Yemen.

Virtual Locations Testing

Can I Use Netflix with PureVPN?

Indeed, my PureVPN review discovers it is the only in the marketplace to unblock VoDs directly through its browser add-on, despite the VPN ban. And this is not only limited to Netflix.

Just make sure to clear your browser cache before accessing the Netflix site, or as a simpler solution launch the “Incognito” on Google Chrome or “private mode” on Mozilla Firefox.

Below you can see how i used their Chrome extension to unblock the US version of Netflix and stream the hit film series, “Avengers: Infinity War”, without any hassle!

Further testing of PureVPN revealed the provider now unblocks Netflix in 3 more regions (in addition to the above); Canada, France, and Germany

Unblocks Netflix US

If you opt for the 2-year plan, you will only have to pay $2.91/mo and will get access to the “popular websites” menu that allows users to unblock a huge list of streaming platforms directly from within the browser extension. These include:

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Speed: How Fast is PureVPN?

On an average, PureVPN speed tests managed to deliver 91.51Mbps in download and 88.59Mbps in uploads, after testing their servers in 5 different locations. All in all, the speeds have improved since we last tested the service.

ServerDownloadUploadPing
US95.97Mbps90.13Mbps99ms
UK91.03Mbps89.53Mbps102ms
Australia93.55Mbps91.22Mbps87ms
Germany87.69Mbps85.08Mbps120ms
France89.31Mbps86.99Mbps111ms
Average91.51Mbps88.59Mbps103ms

Compatibility: Apps and Supported Devices

One of the few VPN providers compatible with all the major platforms and devices. This VPN is best to use on multiple devices too. Below is a complete list of devices that the provider supports, according to my PureVPN review:

  • Kodi
  • Roku
  • Routers
  • Xbox
  • Android TV
  • Boxee box
  • Amazon Firestick
  • Microsoft Surface
  • Now TV Box
  • Raspberry Pi
  • Chrome cast
  • Play Station
  • iOS App (Relaunched)
Best part of all: PureVPN has upgraded their subscriptions to support 10 simultaneous connections, which further improves user experience, across all devices (previously they only supported 5 multi logins).
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PureVPN for iOS

PureVPN’s iOS app was not available actually for a long time, as it was removed due to violating the iTunes policy. A new one has made its way back to the apple store though, and is built on the same framework, as its Android counterpart.

The overall UX and UI of the iOS app is quite remarkable and does not get affected by varied screen sizes of the iPhone/iPad. Connection times were also quick and did not take longer than 10 seconds on average. Overall, the app scores a 10/10!

PureVPN's App on iOS

PureVPN for Android

Thanks to its lightweight structure, PureVPN’s Android app will not bog down even the worst and slowest of Android devices. Navigation is seamless, similar to its iOS counterpart, and connection times were also impressive.

This implies that the developers did put effort and thought into designing a UX specifically suited to the platform. Netflix and other VoDs worked fine and the speeds have improved massively too. On the rating scale, the Android app gets 9/10 from me.

PureVPN's App on Android

PureVPN for Windows

The Windows app targets both audiences; the tech-savvy and amateur VPN users. And, that is why it is a hit among Windows lovers. For the layman, the default settings work perfectly for browsing, torrenting, and unblocking.

You have specific modes available that connect you to relevant servers i.e. if you want to download torrents, click on the “File Sharing” mode and enjoy maximum security and fast speeds for torrenting.

Then, once you enter the “Preferences” menu, the app is a pure haven for the tech savvy. It presents a myriad of protocols, encryption, and app tweaking options for further boosting your security and privacy online.

PureVPN on Windows

PureVPN for Mac

Similar to the Windows counterpart, my PureVPN review of its Mac app shows it uses the same design and style. It offers a remarkable list of features for both: rookie and tech-savvy VPN users, which contributes to its overall likability.

You have the same intuitive mode selection option, configuration tweaking, and other modifiable settings that make using the app dead easy.  At the same time, the look of the app does not bore you and looks quite modern!

PureVPN on Mac

PureVPN for Linux

PureVPN does not offer a GUI-based app for Linux, similar to most providers. However, it is still a great option for those who can understand and implement coding for establishing VPN connections.

Most reviewers would agree that setting up non-GUI based apps on Linux is a challenging task. Even so, PureVPN does pretty well at streamlining the configuration process. You can follow their guide here for more information.

PureVPN on Linux

PureVPN for Firestick

The VPN works seamlessly on Firestick with its dedicated app; optimized for the platform. You can download it either from Pure’s website or by visiting Google Play Store and simply typing in “PureVPN”. Even it is listed on top of the guide of free VPN for firestick.

This allows users of the platform to leverage maximum security on their Amazon Fire TVs, all while gaining the capability of unblocking platforms like Netflix, Sling TV, Amazon Prime, and more. Besides that, you can also use PureVPN to watch movies on BBC iPlayer.

PureVPN on Amazon Firestick

PureVPN for Kodi

PureVPN is the only provider in the marketplace that currently offers support for Kodi. You can easily download and install the add-on on the entertainment platform to keep your identity secure.

For instructions on how to install PureVPN on Kodi, you can follow this guide. Once the app is installed, you can leverage great security when streaming pirated content, saving you from hefty DMCA fines!

PureVPN on Kodi

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Pricing: How Much Does PureVPN Cost Exactly?

The provider offers three attractive plans to prospective customers; monthly (starting at $10.95)yearly ($4.16/mo.), and 2-years ( $2.91/mo ). Longer durations grant you better discounts.

If you opt for the first one, you will have to pay $10.95 per month, which is not a very affordable deal at all. The best plan offered by PureVPN currently is its 2-Year Deal, costing you just $2.91/month.

The cumulative cost of this plan is just $69.99 billed once for a full year’s worth of subscription. Does it come back with a guarantee? YES, a 31-day refund, if you are not satisfied with the VPN.

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Sadly, there is no free trial available, but PureVPN does offer a PAID trial available for $2.50 and has a validity of 3-days (good enough for testing). Charges for Port Forwarding and Dedicated IPs are listed below:

Port Forwarding:

1-month – $1.99/mo
1-year – $0.99/mo
2-year – $0.99/mo

Dedicated IPs:

1-month – $1.99/mo
1-year – $1.99/mo
2-year – $1.99/mo

As far as payment methods go, PureVPN goes all out. It supports all the standard options, including Visa, MasterCard, American Express, Cashu, and anonymous Bitcoin.

For more diversity, the provider implements PaymentWall, which allows it to accept payments in 150 different methods from over 200 countries worldwide, leaving no stone unturned.

PureVPN Payment Methods

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Trustworthiness: Trustpilot Ratings, Reddit & Customer Support

PureVPN has a higher rating than even the most famous providers in the marketplace, *coughs Nord and Express*. From over 8,654 reviews, it has gained a 5-star rating, indicating more than 85% of its users have had a positive experience.

PureVPN Trustpilot Ratings

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PureVPN Review Reddit

Is PureVPN safe and secure? That’s what most redditors are asking on Reddit and from the responses I have analyzed, I can safely say the provider is definitely doing something right, as it gains positive reviews from most users.

Below you can see a few embedded reddit threads talking about PureVPN’s overall speed and performance. Most, if not all, are positive with of course some users having a negative experience.

PureVPN Reddit Review 1

Here a user talks about how he’s been using PureVPN for the past 2 years and considers it to be one of the best unblockers in the market for accessing Netflix, Hulu, Amazon Prime, BBC iPlayer etc.

PureVPN Reddit Review 2

Naturally, where there were positives, I did come across some reviews that were negative. Mostly they were concerns about the VPNs logging policy, which of recent have been audited

PureVPN Reddit Review 3

PureVPN’s Customer Support

The Hong Kong-based provider has a very proactive customer support team, be it from the live chat, ticket, or email support. All representatives are quite helpful and detailed in their responses. Besides that, you can anytime opt-out from subscription by asking the PureVPN support team to cancel your account.

Usually, other execs redirect you to a link or blog to save their effort. However, I observed that unlike other VPN services and their chat support team, PureVPN’s executives did not mind elaborating on their answers.

I even recorded the response times after sending the VPN four questions via email with intervals. Among them, two were general queries and two were a little more technical. See the statistics below:

QuestionInitial Response TimeNumber of Emails
How to download PureVPN?20 Minutes1
Why is PureVPN so slow?15 Minutes1
How do I get a refund from PureVPN?25 Minutes1
Why is my PureVPN not connecting?22 Minutes1
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PureVPN Alternatives Review

PureVPN already exists as a famous provider that is suitable for all your VPN-related needs at a budget-friendly price. However, if you want to another inexpensive deal, do consider signing up with Surfshark (starts at $1.99/mo).

On the other hand, if you do not mind paying a little higher for effective and more reliable service, then I would suggest going for one of the fastest, ExpressVPN (starting at $1.99/mo) that has a verified/audited no logs policy for keeping you protected 24/7!

You can also look at other alternatives to PureVPN below and their comparisons of pricing, features, unblocking capabilities, torrenting/streaming performance, setup and interface, servers, security offered, customer service and more:

Do I Recommend PureVPN?

I highly recommend PureVPN to those looking for an affordable yet feature-packed VPN service. There are improvements required in bypassing “The Great Firewall”, but overall you receive good protection and security.

All dedicated apps function smoothly and responsively, which adds to the likeability of the VPN. Add this to a large number of servers available, dedicated IPs, and the Hotspot feature, PureVPN provides good value for your money.

Not to mention, it has recently joined the ranks of logs providers and even unblocks Netflix and other streaming platforms directly through its browser extensions. You can get a plan for $2.91 from here.

Compatible with device: Windows, Android, Apple, Chrome, Firefox,

33 Responses to PureVPN

  1. Sebastian
    (5/5)

    Signed up with PureVPN after reading this review and I have to tell you i was reallly impressed using the service… certainly wasn’t expecting such versatility for such a low price.. I recommend it!

  2. Daniel Paul
    (5/5)

    Not bad for the price..everything works as advertised! I use it for unblocking so I like the popular websites menu, its quite effective.

    • Bestvpn.co

      Great to see you commenting here and interacting with us Daniel. Glad your experience has remained positive with the provider. Do still let us know if you need answers to any questions regarding the provider! 🙂

  3. Danny
    (5/5)

    Got the paid account after reading this review and now after using it for 3 days ive decided to sign up with them. Great service for a cheap price.

    • Bestvpn.co

      Great to see you commenting here Danny. Indeed, the provider is quite the value-driven service for something that costs just $2.91. Thanks for sharing your experience.

  4. Rodrigo Lopez
    (5/5)

    I signed up with PureVPN two years ago and I have to say this VPN has worked perfectly for me. I did lose trust in them when they kept logs but since then they have really improved. Its the best for unblocking and torrenting and their browser extensions also work for Netflix, which is why im giving it 5 stars.

  5. Michelle
    (5/5)

    I just needed a vpn to stream on netflix and purevpn just does the job perfectly…

  6. Kenny
    (5/5)

    I live in Beijing China and your guide helped me get the app working here. The service works well if I compare to others used before like Proton. Thank you.

    • Bestvpn.co

      We are glad to hear that our research on PureVPN and its capabilities in China helped you out. Please keep visiting this review for information on the latest features/updates regarding the provider. Happy unblocking!

  7. Anonymous
    (5/5)

    This VPN IS AMAZING! It does everything expressvpn would do but better and i love that there is a “mode” available for even the simplest of tasks. never been happier!

  8. Zackary
    (4/5)

    I signed up for PureVPN recently when they were offering a lifetime deal. I wasn’t expecting lot from this vpn but it has worked amazingly for unblocking Netflix. I now have their app on all my devices at home, but have been getting error every time I add a new device idk why. Can you help me out?

    • Bestvpn.co

      Thanks for commenting and sharing your experience here Zackary. You might have exceeded the simultaneous connections limit. PureVPN supports only 5 multi-logins on a single subscription. You would have to buy another plan to add more devices sadly.

  9. Anonymous
    (4/5)

    the support is really helpful. Had an issue with the iOS app and it was resolved quickly.

    • Bestvpn.co

      Thanks for commenting on our review. The iOS typically had been removed by the Apple Store, which is why PureVPN has created a new one that meets the store guidelines. Glad you had a pleasant experience with the support team. I will add this in my next update.

  10. Abrielle
    (5/5)

    PureVPN has really turned around over the past year. the support is quicky quick, i unblock netflix at the click of a button, the speeds are great too!

  11. Jeremy Edith
    (4/5)

    I have been a regular of PureVPN having bought the one year plan twice and the service has improved a lot in the past year. although I really miss the ios app which pure is not offering currently. I had to sideload it on my iphone but after that, there were no major problems.

    • Bestvpn.co

      Hey Mr. Edith,
      Great to see you commenting here and interacting with us on this review.
      and about your personal experience, the service has really improved in the last year unbdoubtedly. We did contact PureVPN’s team to take an update on the iOS app and we can tell you that its management told us that the previous app had some flaws which needed to be corrected and the new one is in its final stages and will be launched very soon.
      Thank you!

  12. Gerald bernard
    (2/5)

    I have the trial account right now and I am on my second day. not impressed at all, average speeds and a very badly put together app for windows.. not buying it surely

    • Bestvpn.co

      Hey Mr. Bernard,
      Great to see you commenting here and interacting with us.
      And about your bad experience with PureVPN, can you please specify as to what kind of issues were you exactly facing with the service, so that we can also look into them and update our review accordingly?
      Thanks!

  13. Douglas Woods
    (5/5)

    I previously registered with Vypr VPN but I had major problems with it due to its lack of apps and because it didn’t unblock quite a lot of sites. I went for Pure despite reading lots of controversial reviews and comments from users and it has turned out fine. the speeds are still not up to my expectations certainly but it sure does unblock.

    • Bestvpn.co

      Hey Mr. Woods,
      Great to see you commenting here and interacting with us,
      we will come to PureVPN, but first let know which websites were you specifically looking to unblock with VyprVPN as it usually unblocks most geo-restricted sites. If you can share details, we can also check them and update this in our review?
      Now for PureVPN, yes, it does have a lot of controversy surrounding it, and there is some truth in it, but mostly, its blown out of context. Glad that it has met your expectations.
      Thanks!

  14. Evan logan
    (5/5)

    Put PureVPN on my router so i don’t have to go through the major pain of installing apps on my devices. the live chat was pathetic till last year but now it has improved a lot and I know think they are definitely not using chatbots like previously.

    • Bestvpn.co

      Hey Logan,
      Great to see you interacting with us on this review,
      setting up any VPN on a router is a great option if you are using a VPN enabled connection on multiple devices. Live chat has definitely improved but its still not up to our mark and expectations. PureVPN does have its downs and we have recommended the service to improve on them so that users like you can benefit out of it.

  15. Luis McVay
    (5/5)

    The default protocol in PureVPN is ikev2 not openvpn so I had to manually go change it and it does have some problems in connecting to some servers. taking a good 5 minutes to connect sometimes or so. I primarily bought it for Netflix streaming and I haven’t been disappointed here as it works fine and easily most of the time.

    • Bestvpn.co

      Hey McVay,
      Great to see you interacting with us on this review.
      Yes, we know that the default protocol is not OpenVPN and we’ve covered it in the review as well. PureVPN should correct it as soon as possible. As far as streaming is concerned, PureVPN is one of the best VPNs in this regard and we are glad that our review facilitated you in subscribing to this service and getting this benefit out of it.

  16. Sándor Adony
    (4/5)

    The service is good till now and it has worked well for my streaming needs. Speeds do go down every once in a while which is a real pain and a not so good experience, the windows client also has some glitches which need to be dealt away with it like taking a long time to connect to some servers. But in this price, pure is a good enough choice.

    • Bestvpn.co

      Hey Mr. Adony,
      Great to see you commenting here and interacting with us on this review.
      Your personal experience of the service will undoubtedly help a lot of other users in making the final decision about subscribing to this service. And yes you are right about the fluctuating speeds on some servers as we know this from our own experience reviewing the service.
      Thank you!

  17. Brad park
    (1/5)

    Brad Park is my name. These guys are awful. Service does not work for Netflix. Then I asked for a refund. They said they OK. then the next day they said they can’t refund due to “merchant limitations”. And they offered me a gift card!!!! Don’t sign up. The service is crappy and they are dishonest

    • Bestvpn.co

      Hey Brad,
      Great to see you commenting on our post here.
      Now coming to your concerns, Yes, we have also allayed it in the review above that PureVPN’s Refund policy is not entirely transparent.
      If you exceed a certain number of GBs (Bandwidth consumed), the refund becomes invalid. This is not mentioned clearly anywhere on the provider’s website currently, but we know about it, because it was there some while ago and was removed just recently.
      We recommend to not just you, but all of our users, that they need to read our reviews carefully in order to find out more on the service they are trying to opt for.
      We conduct in-depth reviews for the sole purpose of facilitating users like you towards buying the Best VPN according to their own needs. We shed light on every single factor so that users dont have to do the research on their own.
      Read our reviews, they are called “Reviews” for some reason!
      Coming to Netflix unblocking, it would be great if you tried to unblock Netflix through their Chrome extension rather than any of their clients, because it only works reliably through it, nothing else!
      Hope this helps!
      Ciao!

    • Hi Brad,
      To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your problem had been adequately resolved by our customer support team.
      Customer satisfaction is PureVPN’s topmost priority, that’s why we took complete responsibility of your unsatisfactory experience with our product and refunded all of your money in good faith regardless of the fact that you paid for the subscription via a non-refundable method.
      All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at enquiry@purevpn.com if you may have any more queries or concerns.

  18. Charley
    (2/5)

    I have bought a 2-year VPN from purevpn but had lots of problems:
    1- Unstability (many times),
    2- Many servers do not work at all,
    3- I can not use any feature BUT DEDICATED IP!!! ( no STREAM,no INTERNET FREEDOM , no …no…).
    4- Most of the time it is VERY VERY slow,
    5- A stubborn UPDATE WARNING (even after it is applied) would not want to go away!!
    6- No refund even after 3 hours:
    Purevpn (PureVPN)

    Nov 15, 10:26 UTC

    Hi,

    We hope that you are doing well.

    It is to inform you that your subscription can not be refunded since you have paid via non-refundable payment method/processor.

    You can view the details regarding the refundable and non-refundable payment processor in the following link.

    Regards,
    Daniel

    • Bestvpn.co

      Hey Charlie, great to see your comment on our thread! We see that you’ve had multiple problems with PureVPN relating to things like instability, server errors, bad streaming support etc and we truly acknowledge that these would have caused great inconvenience to you definitely.
      But having said that, we clearly mentioned in our review above that they do have a strict refund policy which implies that they are quite stringent when it comes to the terms and conditions which govern refunds. The email which you quoted here does mention that you paid through a non-refundable payment method and it’s a common practice in the industry that there are certain methods, which if you pay through, you will not get a refund.
      And this is the very reason that we cannot emphasize enough on the importance of reading our reviews thoroughly. We put an incredible amount of work to review a service in order to save users from the same inconveniences that you had with the refund.
      As far as the problems are concerned, we believe that the VPN client that you downloaded wasn’t functioning properly, because these issues don’t stem from actual VPN performance issues but rather from VPN client issues. Can we know which client you were using and its version?

    • Hi Charley,
      To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your query had been adequately resolved by our customer support team 4 months ago.
      Our representative reached out to you with a list of specific servers that work in Iran uninterruptedly, and we did not receive a response from you after early October. Also, our refund policy is crystal clear. Only a handful of payment methods don’t qualify for a refund and you willingly chose to pay for the subscription via a non-refundable payment method.
      All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at enquiry@purevpn.com if you may have any more queries or concerns.

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