$10.95 
$2.88
Per Month

Features

  • 300,000 + IPs & 2000 + Servers
  • Dedicated Streaming Servers Available
  • Split Tunneling/DNS Leak Protection
  • P2P/Torrenting, Port Forwarding, Static IPs
  • L2TP, SSTP, OpenVPN & IKEv2 protocols
  • DDoS Protection and Internet Kill Switch
Obaid Chawla Last Updated: February 15, 2019 10 User Reviews

PureVPN Review

Celebrating its twelfth anniversary this year, PureVPN is definitely one of the biggest VPN services in the market at the moment, both in terms of its user base and its features, but is it really a Best VPN service? To find it out, read this comprehensive review on PureVPN by BestVPN.co!

Is Purevpn Scam?

Lets face it, PureVPN is one of the more controversial VPN services out there and it has had its fair share of guffaws.

From customer complaints to questionable logging, PureVPN does have a problem with authenticity.

But one thing that is still working in its favor huge time is its TrustPilot’s review, which remains incredibly authentic, giving the provider some much needed credibility.

PureVPN trustpilot review

For those of you who don’t know much about Trustpilot, its basically a site which garners credible user reviews making it a highly authentic source to ascertain a business’s trustworthiness.

PureVPN is rated as “Excellent” at TrustPilot, garnering a total of more than 7k reviews overall, out of which 85% have rated it as 5 star.

is purevpn scam

If you still doubt TrustPilot’s credibility at doing what it does, then you can just go to the search bar again and write “NordVPN” and you will come to know exactly how sophisticated systems are at TrustPilot to sniff out fake reviews on its site.

NordVPN’s review on the site comes with a message that says that this service’s account was suspended after TrustPilot noticed a lot of fake reviews coming on it, which is a serious issue concerning the site’s credibility.

Trustpilot nordvpn

 

Is PureVPN Safe? CyberStalking Logs Sharing Case and its Aftermath

The biggest accusation that is hurled at PureVPN is that it keeps logs. But is there proof of the provider doing so? Well, the answer to this is more complicated than a single yes or a no.

The provider’s privacy policy strictly points that it doesn’t keep logs related to private user data like browsing habits, but it does keep some non-private data logs like connection timestamps.

Now, keeping connection timestamps doesn’t allow one to claim that it’s a zero logs provider, but still, connection timestamps don’t exactly come under the purview of potentially harmful personal user data.

So things should have been less problematic right? Actually, no and that too because of a case in which a cyberstalker was harassing people including women and that guy was using PureVPN while indulging in this nefarious activity.

And allegedly, PureVPN helped the American FBI in implicating this person by matching his activities with the connection timestamps that they had.

So, technically, PureVPN did help the FBI, but not by turning over logs, because the FBI had already nabbed him and all they needed was to match his activities with those contained in PureVPN’s timestamps.

Still, many sites came to accuse PureVPN of turning over logs of the user to the authorities which was unsubstantiated and certainly not the truth. It was like more of a convoluted take on truth.

PureVPN even talked about it official in a response post after the whole incident happened and reiterated their stance on how they are always against keeping or sharing logs.

So, be rest assured that despite having a complicated logging policy, PureVPN is not keeping any logs others than it says it is.

PureVPN privacy policy

Service Background and Location

PureVPN is owned by GZ Systems and has its base in Hong Kong, so lets start this review by talking about its hub. This former British colony, is now an autonomous territory of China, but does that make it a place where VPNs shouldn’t be setting up their base?

Not quite, and that’s because, despite China’s notorious reputation regarding its draconian internet privacy laws, Hong Kong is surprisingly, more at par with major European countries than China, as far as internet freedom and data privacy laws are concerned.

Hong Kong is relatively one of the more secure places in the world where a VPN can operate safely, so PureVPN scores some major points here for keeping a major cornerstone of its basics right.

Server Count and Locations Appraisal

Moving on, PureVPN now offers one of the largest server infrastructures in the world with 2000+ servers in over 140 countries worldwide. This sounds majorly impressive, but I had one major problem with it.

PureVPN Servers

The provider focuses majorly on regions like Europe and North America as far as offering servers are concerned. Here is a breakdown of the server count region wise:

  • North America: 667 Servers
  • Europe: 807 Servers
  • Asia: 321 Servers
  • Central America: 12 Servers
  • South America: 84 Servers
  • Africa: 150 Servers
  • Oceania 93 Servers
  • Total Servers: 2134

PureVPN 2000+ servers

Approximately 69% of the servers offered by PureVPN are located in North America and Europe while Asia gets just a paltry 15% of its servers, making it a majorly undeserved region.

PureVPN is doing nothing different than what is considered conventional in the VPN industry, where a majority of providers offer a big chunk of their servers in North American and Europe while ignoring the rest of the world completely.

Server Concenration PureVPN

This practice has its roots in the facts that firstly, internet penetration is high in these regions and secondly, the knowledge and need to protect oneself online is also high. This results in high sales from these regions for VPN providers, but I believe that its not right to be so skewed when it comes down to your overall server location spread.

purevpn real servers

PureVPN definitely needs to add more servers in the Asian and African regions in order to reassure users across the world that irrespective of the region they live in, they will get great speeds, low lag times, low ping rates and better connectivity.

Devices Supported by the Provider

PureVPN impressed me greatly with its list of dedicated VPN client apps. The VPN client quartet of Android,  Windows and Mac apps is too conventional to be regarded as factor for some major points here. I look for something extra, that adds value for all kinds of users and in this aspect, PureVPN didn’t disappoint me at all.

PureVPN Windows Client

Here are the list of VPN clients offered by PureVPN:

The Firestick app’s presence in the list of PureVPN’s client apps came as a pleasant surprise to me and that’s because not many VPNs are catering this niche due to the level of complexity involved in developing an app for Firestick.

Firestick support PureVPN

But due to the rise in popularity of streaming devices like Firestick and the frustrating process of sideloading apps on these niche devices, providers who offer dedicated apps are the ones consumers are most likely to opt for. This makes PureVPN, one of the finest contenders in the Firestick category, just by virtue of its dedicated Firestick app alone!

I hope to see other VPNs follow suit and take notice of PureVPN’s dedicated app for Firestick to go on and develop similar apps of their own. As for, PureVPN, the dedicated Firestick app is great, but it can’t stop here and PureVPN should move towards developing dedicated apps for other devices like Roku, PS4 among others to become a truly “Compatible VPN Service”.

The Kodi repo by PureVPN is also a great addition to the provider’s compatibility repertoire and it allows users to deploy the VPN on this great software incredibly easily.

PureVPN support Kodi

Kodi might have seen a downward trend in recent times, mainly because of Google’s steps against the platform due to the privacy concerns Kodi raises, but Kodi is still a long way from becoming obsolete, making the PureVPN repo highly valuable for now. Check our blog VPN for kodi to know more.

PureVPN`s Worst Speeds Are Better Than The Rest

PureVPN is quite infamous for its erratic speeds. Its support for streaming and Torrenting has been known to be good overall, however there have been numerous reports of its speeds going down below acceptable points many a times. So I finally decided to conduct a detailed speed test of the service myself over a period of a week.

During this endeavor, I connected to its servers in the US, Canada, Hong Kong, India and whole lot of other place and conducted speed tests at regular intervals so that I become able to provide you with a fair idea of what its like to use the service as far as speeds are concerned.

I did encounter a very strange blip three times overall in over 45 tests, but holistically, stories about its slow speeds seem to be exaggerated.

Yes, its not as fast as like say, MullvadVPN or ExpressVPN, but its not bad even.

I would put its speeds in the “Above acceptable” bracket, which is pretty darn good.

And while everyone shares the best speeds they got in their testing, I will do the exact opposite i.e. I will share the worst speeds I got during my entire experience, so that you know what to expect when the service is at its worst.

My internet connection speed was 30 Mbps and here are the speed test results I got from a PureVPN connection routed through its Los Angeles Server in USA:

Ping: 224 Ms

Download Speed: 17.04 Mbps

Upload Speed: 10.59 Mbps

A ping rate of 224 is certainly not what you are expecting from such a renowned service, but this ping rate remains quite bearable as long as you are not using the VPN for activities where lag is a big concern like Gaming. For other activities like streaming and Torrenting, even 224 wont be a big of a spoiler if you are on speeds of 20 Mbps or above.

As far as the download speed is concerned, the loss was a touch above 43%. It’s the absolute worse the provider went to, so there is reason to believe that all the bad stuff you hear about the provider and its speeds is all just bad press and over exaggeration.

Conventionally, even at the best of times, a loss of 25% speed is normal for a VPN considering all the encryption and protocols it needs to go through, so 43% is not beyond the window if that’s the case.

Yes, the upload speed is a concern as it is too low and would certainly be a big spoiler in your experience especially if you are Torrenting.

But hey, this is the absolute worst of the service in 2019, which means that the only way from here is up. My best tests had some pretty amazing speeds including those where speed loss hovered around the 20% mark.

If speed was my main concern as a prospective VPN buyer, I would certainly give the provider a good thumbs up and ensure that I do consider it as a serious option when weighing my final choices.

PureVPN Login

Similar to other software applications, users are always looking for cracked versions of PureVPN online. You can find many similar searches for various other VPN apps. This just goes to prove that while users are worried about their privacy, they are not willing to spend money. Not that PureVPN is a very expensive service. It actually exists as one of the most budget-friendly providers in the marketplace.

PureVPN Login

The VPN is famous for offering amazing deals/discounts, helping users gain privacy at reasonable prices. For instance, this new year, PureVPN gave away their 2-year plan at an amazing 74% discount. This reduced their monthly pricing all the way down to $2.88 per month, billed $69 for 24-months. Why go free when you can avail privacy at cheap prices?

Bear in mind that most of the websites offering supposed “cracked” versions are selling a scam. Do not install apps that claim to be cracked, as they may be loaded with viruses and malware that can potentially harm your private data. There was a vulnerability in the PureVPN Windows client, which caused the revealing of stored passwords.

This issue is yet to be rectified and revolves around the “show password” option in the GUI app. While many apps do give this feature, the showing of passwords will give local attackers the ability of obtaining another users’ credentials, if they manage to log into their Windows machine. Though PureVPN has acknowledged the risk, they still have not removed the “show password” option from their app.

Other Experience Enhancement Features:

Split Tunneling is a feature that works exactly like what its name implies. It “Splits” your traffic, and allows you to be in charge of what goes through your VPN tunnel and what doesn’t.

This feature works well, and came in especially handy when the connection was a bit slow by PureVPN, allowing me to keep my major apps and services safe from intrusion.

PureVPN Other Features

Every user will agree that we don’t usually need all of our apps and services to be routed through a VPN enable connection, and some take priority over others for e.g. If I am Torrenting and the speeds are slow, I will definitely prefer the VPN to offer cover for this activity than to protect my Snapchat conversations.

The Split Tunneling Feature by PureVPN is one of its starred features and one of my most preferable features in a VPN from now onwards, once I have used it.

PureVPN also offers a kill switch which has definitely had some complaints and I must say that they are not unfounded. This feature did not work properly till 6 months ago and many users were aghast about it, and that’s because the importance of a properly functioning kill switch is undeniable in the event of a connection drop.

But, PureVPN has undergone a major revamp and its kill switch now works well to serve the function it was meant to perform.

The provider also offers a NAT Firewall which is a great additional security apparatus that can block malicious hackers from entering your system.

Well you know about the background know and some of it major features even, but now, lets get down to a deep analysis of what’s good in the service and what’s not. Lets start with the Pros.

Other Aspects of the Service You need to Know more about!

Ozone & Gravity Additional Security Features:

The names for the extra security features offered by PureVPN do sound a bit weird but if you don’t know yet, the provider is based on a Spaceman theme, therefore the emphasis on such intra-world names.

So after giving you the context on the names of the features, lets delve down into the actual work they do for a user.

Ozone: Just like its namesake, PureVPN’s Ozone feature is intended to act as an Antivirus, thereby covering up your internet connection from all external threats like malware or hacking.

But does it work? Yes, but partially at best.

Offering an antivirus feature is understandable if one is a VPN service, because you might be looking to beef up your security combos. Even antiviruses these days are entering the VPN industry with their own such services. Still, antiviruses are best acquired as standalone services.

That’s because an antivirus is in itself, a complicated software and from our own experience, it doesn’t work well when offered as a feature like PureVPN’s Ozone.

This feature does do some mild anti-virus work equivalent to that of a credible, free Antivirus app with limited functionality like giving off warnings before you enter malware infested sites, but not much except that.

Ozone cannot detect threats like, lets say a Kaspersky or Avast can, so yes, its there, its nice, but is little more than a novelty.

Gravity:

Another feature named after a natural phenomenon, PureVPN’s Gravity feature is basically what you call an “Ad-blocker”.

I seriously don’t understand why this feature is called Gravity, because there is no obvious connection here.

Moving on from weird feature naming strategies to the actual performance of the feature.

Gravity is better than Ozone in performance (I don’t know why this feels quite strange to write it like this, but oh well, lets keep going), as it does offer a fair degree of protection over ads and nuisance pop-ups mostly. Some ads do creep past it, but its still quite good in performance.

Pros:

PureVPN Resumes Functionality in China:

In my last year’s review of PureVPN, I mentioned explicitly that PureVPN has stopped working in China and that was a major downer for the service.

But impressively, the service is now back and can easily allow you to bypass the major geo-restrictions in China without much fuss.

Purevpn in China

The only drawback still plaguing PureVPN in this functionality is that it still doesn’t have a re-direct link that can allow users to open its website directly in China like ExpressVPN or NordVPN has.

So the best approach for using PureVPN in China is that you need to install its apps before you leave for the country for e.g. if you reside in the USA and are planning to visit China in the upcoming weeks, its best to buy PureVPN’s plan beforehand and get its app installed on your device before you embark on a flight to China.

PureVPN China – Which country has the most interest in PureVPN:

Thousands of users enter China each day and of all those who do, everyone wants to bypass the internet restrictions in the country. For this task, they check different providers, like ExpressVPN, NordVPN etc. So I decided to check as to which country has the most interest in using PureVPN in China, so that I can cater to them directly and tell them what to expect from the service using ahrefs paid keyword tool.

purevpn in china trend

Out of the global volume, USA users top the list with their searches making up a whopping 39% of the overall search of the query “PureVPN China”.

Next up on the list Hong Kong and Singapore with total searches amounting to 13% by each of them respectively.

Australia and UK are also among the top 5 with 8% searches being done by users in each country separately.

So for users in the USA, PureVPN seems like a good choice as its not just priced extremely affordably but also offers support in English. Speeds are normal most of the time but do expect some downtimes. Same goes for Australian and UK users.

Hong Kong and Singapore users have the most to benefit out of choosing the provider for China as the provider has a lot of servers in their home regions, which are closer to China, thereby affording them much lower ping rates and much faster speeds.

Can Unblock Netflix and BBC iPlayer:

Bypassing the geo-restrictions on sites like Netflix and BBC iPlayer is no mean feat for a VPN and that’s because bypassing geo-restrictions isn’t as easy as connecting to the server in the country where the service is located and unblocking it. Its 2019 and the streaming sites have become more stringent than ever in protecting their geo-restrictions on copyrighted content.

PureVPN unblocking Netflix

The biggest roadblock in the ways towards unblocking these major streaming sites is a thing called a VPN Ban. This “Ban” is not a software or a feature, but rather a complex series of mechanisms through which Netflix or BBC iPlayer or even other similar services like them, impose a blackout on VPNs.

For bypassing the VPN ban, a VPN needs to be fast enough to shift servers on a continuous basis and that’s because the ban works by recognizing VPN servers through too much traffic coming from a series of IP addresses and then restricting them from accessing the service.

Shifting servers requires a VPN to be on top of its game always as doing this means you have to be agile as well have dedicated resources to execute the task to perfection.

PureVPN is one of those rare services these days that can offer you a stellar unblocking experience. Not just it unblocks Netflix and BBC iPlayer but it can work through almost all popular geo-restricted services and sites easily.

Get PureVPN Now

According to my PureVPN review, the service is powerful and reliable enough to be trusted for supporting your streaming needs and is definitely among the select providers who can unblock these geo-restricted sites with ease.

Affordably Priced Subscription Plans:

VPNs are conventionally offered on a subscription model which means that you usually need to pay a certain amount to subscribe to their service for a certain number of months.

And generally, it’s the user’s psyche to get inclined towards a service that is priced low and offers the right mix of features.

PureVPN has always been one of the most budget friendly VPN services out there with its rock bottom prices.

Its current pricing plans are as follows:

  • Monthly Plan: $10.95 billed once
  • 1-Year Plan: $4.08/month ($48.96 billed once)
  • 2-Year Plan: $2.88/month ($69 billed once)

 

Get PureVPN Now

 

The monthly plan is nothing to write home about and I suspect that this plan is just there to make the other plans look ridiculously expensive. If you want to subscribe to PureVPN ever, never opt for their monthly plan because its just not rightly priced.

The 1-Year plan comes in at $48.96 billed once, which makes it cost a user around $4.08 for each month of the subscription plan. According to PureVPN, you save 63% with this plan, but that’s when you compare it to the price of the monthly plan, so this discount figure is nothing more than a marketing gimmick.

purevpn pricing review

But currently, PureVPN is uncharacteristically promoting its 2-Year plan that costs just $69 billed once, to subscribe to. The monthly cost of this plan stands at just $2.88, making it appear even more appealing than their 1-Year deal.

One year plans aren’t supposed to be the “Starred” plans when you already have a plan with a longer duration, so it was a bit of a surprise as well as a shock when I saw this 2-year plan being promoted over the 1-Year deal. Maybe, this reflects changing customer habits as they might be opting for plans with longer subscription durations instead of going for medium ones.

The pricing is one of the most important pros of PureVPN and it is this strategy of keeping the prices exceedingly affordable that has allowed the provider to stay afloat even in testing times.

PureVPN’s LifeTime Subscription Review:

One of the most unimpressive thing about the service is its desperation to sell. You literally get 2-3 “Exciting Deals” stuffed in your face as soon as you open the site.

From 2 year special deals to some fake timers that keep resetting after some time, PureVPN’s subscription plans are probably the only ones on which limited deals are running all year round.

But one big thing has gone missing from all such deals i.e. the Lifetime Subscription Offer, which PureVPN was advertising ferociously till late last year.

Well actually, the LifeTime offer didn’t offer you PureVPN for eternity but for 5 Years.

When I contacted chat support to ask for the deal, the customer rep told me that the said deal has been discontinued for now and no time frame can be given as to when will it return.

Purevpn Lifetime Subscription Review

Supports OpenVPN and has Military Grade Encryption:

Many users who are not familiar with the technical jargon of the VPN industry often get confused about the purpose of the protocols offered by VPNs. Users do often have a basic understanding of things like encryption, servers etc. but not many know what these “Secure protocols” actually do.

Well, these protocols actually secure a user against all sort of “Man in the middle” attacks. These attacks occur when someone intrudes your connection, sits in between (hence man in the middle), and gains the ability to intercept all of your data.

These sort of attacks are most common at public places like Coffee shops, public Wi-Fi, Airports, Offices etc. and that’s because these attackers know that users are often too casual with their protection when at such places.

PureVPN offers OpenVPN to secure you against very such attacks, because its most robust and secure among all protocols being offered these days. But, PureVPN also support other protocols like L2TP, PPTP etc. which the user can opt for if the device they are using doesn’t support OpenVPN or they need a faster connection.

Get PureVPN Now

Now coming to another important component of a VPN’s security apparatus, PureVPN also offers AES-256 military grade encryption, which is such a powerful level of encryption that even brute force computing cannot allow any hacker to get through it.

This encryption is called ‘Military Grade” for this exact reason, as its ciphers allow it to be used by sensitive government and military agencies and installations around the world.

So with PureVPN, you are getting security that is as secure as used by a powerful military agency for its sensitive documents, making this VPN top-notch in terms of providing ultra-grade user data privacy and anonymity online.

Torrenting is ALLOWED:

In recent times, Torrenting has faced a backlash of epic proportions from major government agencies and copyright trolls around the world, closing down popular sites like Torrenthound, Torrentz, KickAss Torrents etc. with many others on the verge of meeting a similar fate.

PureVPN Torrenting

This is because, these agencies and copyright trolls accuse Torrenting fans and sites to be indulging in copyright violations of content.

Torrents Protection on PureVPN

However, this hasn’t stopped Torrenting fans to completely shun the activity altogether but rather the activity is still ongoing as it was a few years ago, with the only difference being that the risk accompanying the activity has grown tremendously.

This leaves just VPNs as the sole saviors for users as they make this activity incredibly safer than it would be without it.

But these days many VPNs have cowed away from offering support for Torrenting. PureVPN thus remains one of the last remaining VPN services that can offer users with an incredibly free Torrenting experience.

PureVPN isn’t just offering lip service by saying it supports Torrenting, but it is actually incredibly good in doing what it is saying it does. Its dedicated Torrenting servers allowed me to download movie torrents, software torrents, game torrents from across the web.

Get PureVPN Now

The speeds were normal, not excellent, I must say, but I never encountered any sort of other hiccups like getting a DMCA notice in my inbox. Its been a year since I have been checking PureVPN’s performance for Torrenting so I can assure you that PureVPN remains a top provider for Torrenting.

PureVPN’s Great Hotspot Functionality:

We all love hotspots, especially those created for Free Wi-Fi,  so a client that that can allow you to create a similar hotspot but for extending your VPN enabled connection, is even better.

PureVPN really surprised me by offering such a feature as it allows users to use VPNs on other devices without going through the fussy process of installing more and more client apps.

purevpn app review

Not even the most popular VPNs out there offer the same feature so its makes PureVPN’s feature kind of unique and immensely valuable.

Here’s how you can create your own VPN Hotspot through PureVPN Window’s Client:

  1. In the system tray, right click on the icon for PureVPN and choose “Restart as Admin”
  2. Now click on Settings > App Settings > Protocol
  3. Here you can select any protocol you want for your connection from TCP, UDP or even Stealth Protocol
  4. Turn the VPN on by clicking on Connect
  5. On the right side of client, click on VPN Hotspot option and then again click on “Enable VPN Hotspot”
  6. The client will now ask you to set a Network SSID and a password (You can also change this in the option for “Manage VPN Hotspot”)
  7. Connect any other device to the network in the same manner you connect to other Wifi Networks!

 

Cons:

PureVPN Refund Policy (Not Transparent Enough)

Marketing is acceptable and all brands and firms are allowed to indulge in practices that help them in promoting their service. However, this should never come at the cost of transparency.

PureVPN is a good enough VPN but its credibility is majorly affected through its own bad policies that it can do away with quite easily. I can never understand why PureVPN hasn’t corrected this thing yet as its gnawing away at its chances of being much more appealing.

PureVPN says that it offers a “31 Day Refund Policy”.

But if you go in and dig deeper into the provider’s site, which most users don’t, you would find that these statements are a bit “over-sweeping”.

If you visit PureVPN’s website, you will notice that they have advertised it their 31 day refund policy everywhere.

PureVPN refund policy

But, the provider never tells anywhere that the refund policy will be void if you exceed a certain number of GBs of bandwidth used. This was quite visible on their terms of use page a few months back, but now PureVPN seems to have removed it. When we contacted PureVPN on it, I never got a satisfactory reply.

PureVPN needs to change its approach to the way it markets such offers by becoming more transparent. Even an asterisk on top of such announcements on its site telling a user that it needs to read more to become aware of the terms and conditions of the offer will add more credibility for the service.

Customer Support is not up to the mark:

Worse PureVPN Chat support

VPNs are complicated services so users need the customer support to be top notch in order to facilitate them with all kinds of queries and questions.

PureVPN, underperforms as far as its customer support is concerned and that’s because its live chat feature and the agents behind it feel too mechanistic.

For e.g. I asked them whether the refund policy becomes void after you’ve consumed a certain amount of GBs in your bandwidth, and the reply I got was a link to its refund policy page.

As is evident from the question I asked here, the reply needed a much more detailed and personalized answer than the one I got from them. This was disappointing for me and it is one of the most problematic points of an otherwise good enough service.

Their site does have very detailed setup guides for all kinds of devices, troubleshooting repositories and all but when the chat support feature is there, it needs to perform well, period!

 

PureVPN Client App Features that Need to be Done Away With:

The whole purpose of having a client app in the first place is to make it as easier for the user to interact with the service’s different aspects as possible. PureVPN’s client app surely do that but there are some features in it that I really found confusing.

Firstly, the Client has a “Select Mode” option, which looks like this:

Purevpn client review

There are two options titled “Internet Freedom” & “Security/Privacy” are exactly the same thing so there was no need to add an extra mode that does the exact same thing just because you wanted to fill up some empty space.

Now coming, to the default protocol in the client which is set at IKev. Its just not right, because the industry norm for the default protocol and what’s also the best option security wise is OpenVPN protocol. PureVPN might have changed the default protocol from OpenVPN to IKev to improve speeds, but you cant do that while compromising security, so this needs to be fixed as soon as possible.

purevpn client protocol problem

Lastly, the option for IPv6 leak protection is disabled by default which is a serious security flaw especially on part of those users who are new to the whole thing and don’t know much about how they need to check on such things by diving deeper in to the client.

purevpn client ipv6 leak protection disabled by default

If there is a feature for extra security and protection, then seriously there is no point in keeping it turned off. Seriously, not likeable at all.

Recommended for: Streaming

In my review, I can safely conclude that PureVPN is definitely one of the most appropriate candidates that you can opt for if you are looking for a VPN service that can support your streaming needs.

It offers all the right features for the task like unblocking capabilities, cheap pricing plans, high server count, and expansive server location spread etc.

So if you want to know as to what PureVPN is best for, then you answer is streaming.

Not Recommended for: Use in China

As I covered about this earlier as well, PureVPN is a big NO for Chinese citizens and that’s because it lacks the right features for the job just in the same way it offers the right ones for streaming.

PureVPN Review Reddit

Reddit exists as one of the most helpful communities for learning about a myriad of topics/products/services. You can find opinions of experts in various industries and even user reviews that can assist in decision-making processes. PureVPN has been a great topic of discussion on Reddit for quite a few years, especially after their cooperation with government authorities on logging information.

Now, it seems like the provider aims to be transparent with its users. Typically, you will find many reviews on Reddit. Where some are positive, other users did not exactly have a great experience with the provider. Nevertheless, the service is still one of the famous in the marketplace. Below you can see a Reddit user praising the service and its Windows apps.

However, one of the problems the user experienced was poor speeds. At the same time, there were also DNS leak issues found. We decided to verify these claims and it seems like PureVPN is kind of a “on and off” service. It sometimes works really great, but other times it gets difficult to use. When we conducted a test on a Germany server, we could not find any DNS leak issues.

PureVPN review from vpnreviews

Upon connecting to a server in Netherlands though, the service did reveal our original DNS, which gets messy. This means, the performance and privacy you typically receive from PureVPN varies based on the server you choose. A good remedy would be to use the providers’ auto-connect feature, which finds the best servers, based on your locality and needs.

PureVPN Review FAQs

When it comes to using PureVPN, prospects/users may have certain queries/questions that need answers. In light of this, BestVPN.co decided to create a section for FAQs to provide appropriate assistance:

Does PureVPN Work in China?

As mentioned earlier, PureVPN is a poor choice for users looking to receive anonymity in China. Apart from certain DNS leak issues, users cannot access the client in the country. Their website is blocked and inaccessible, meaning you have to look for alternative ways to install it.

Expats can preinstall the app before landing in China. However, if you want better compatibility, go for ExpressVPN or NordVPN. These two hit services offer “Obfuscated or Stealth” servers and even websites for downloading their dedicated applications: http://nord-for-zh.com/ and http://exp4links4.net/.

Does PureVPN Keep Log Files?

PureVPN for the longest has claimed that they offer a zero logs service. However, this was proved false when they were found cooperating with the FBI, during a case involving a cyberstalker in the US. A man named Ryan Lin used a combination of privacy tools including Tor, ProtonMail, and VPN services for harassing, cyberbullying, and hacking into a victims account.

While one can argue, the service did right by giving the info that led to the eventual arrest of the perpetrator. If you belong to the privacy industry, this can prove quite detrimental, as users will never be able to trust the service. In short, PureVPN does keep logs.

Is PureVPN Free?

Unfortunately, PureVPN is not a free service, and that is good. We at BestVPN.co typically do not place trust in services that market themselves as “Free”. In simple words, it is a fugazi, a scam! Managing a VPN service does cost money. You have to pay for servers, app maintenance/updates, support and more.

As such, if a service is not charging you a penny, there is always a chance they are involved in shady practices. With PureVPN, you do however, have access to a 30-day refund guarantee. If you want to test the service, you can check out their 3-days Paid Trial, costing $2.50.

How Much Does PureVPN Cost?

As mentioned earlier, PureVPN tends to be one of the most budget-friendly services in the marketplace. Therefore, you can always expect to receive amazing deals and discounts, regardless of shopping seasons. If you opt for the monthly plan, you will have to pay $10.95.

However, as you opt for longer durations, you receive amazing discounts. For instance, if you go for their 1-year plan, you receive an amazing 74% off. This reduces the monthly pricing all the way down to $2.88, which totals to $69 only!

How to Cancel PureVPN?

Requesting a cancellation of your plan from PureVPN does not require any rocket science. Simply log into your account on the official website. Head to the “My Products and Services” section and look for the option that says “Request Cancellation”. You will then be approached by a customer service representative from the VPN, who will cancel your subscription instantly!

How to Install PureVPN on Kodi?

how to install purevpn on kodi

PureVPN currently exists as the first and only provider in the marketplace to offer a dedicated application for Kodi lovers. You can easily download and install the add-on on the entertainment platform to keep your identity secure when streaming movies/TV shows from Covenant, Exodus, cCloud or any other extension. Visit http://purevpn.com/kodi-repo to download the zip file!

Purevpn Alternatives – Is PureVPN Better than the Rest?

Every service has its highs and lows and PureVPN is no different. This review will definitely help you in making your final decision on whether to subscribe to the service or not, but if you want to exactly what more can you get elsewhere, you need to compare PureVPN against its peers.

PureVPN is one of the bigger industry services so we need to compare it against services of similar magnitude and that is exactly what we have done.

  1. ExpressVPN is undoubtedly better than PureVPN as a service but its main downside it that its 3X more expensive than the latter.
  2. NordVPN is also a good service but it has a lot of features that don’t compete well when pitted against PureVPN.
  3. PIA was a whole lot better service than not just PureVPN but a lot of others just a couple of years back but the last year has seen it gone downhill (For e.g. it was one of the best VPNs for Netflix and now it has stopped offering that functionality), making PureVPN a clear winner among the two.
  4. IPVanish is found wanting when its pitted against PureVPN like the former doesn’t offer split tunneling, as many client apps or even cheap pricing plans.

For a more detailed comparison of how well PureVPN fares against different services, see this graph below:

Purevpn alternatives

PureVPN Rating:

Here is a breakdown of why PureVPN has got a certain rating in each aspect of our rating criteria:

Author Rating 3.5: The service is good overall and the most impressive part about it is how affordable and feature rich it is and I give 1.5 overall for these two aspects. Another rating point is for how much effort it is putting into making more and more locations available for users to connect to. The last rating point I gave to the provider was for the client app repository that it offers which includes niche apps like the Firestick app.

Connectivity 3.5: Unblocking Netflix, BBC iPlayer and working fine without drops makes me give the service 4.5 stars. The half a star I deducted is for the slow server connection times experienced on a noticeable number of servers.

Features 4.0: PureVPN doesn’t just offer features, its features galore. From Kill switch to Gravity & Ozone features and to even Split Tunneling, PureVPN has got it all. The only rating point I deducted here is because of the dicey performance experienced at times from a high number of these features.

Speed 4.0: PureVPN has come a long way from the horrifying speeds it was offering, even till late last year, and can now impress a lot of people with its zippy connections that are good enough for everything from streaming to browsing. The ping times still need improvement though and I have deducted a full rating point for them.

Conclusion:

PureVPN is, despite all of these chinks in the armor, one of the Top VPN services in the market at the moment. It’s a regular feature in all Best VPN categories especially those that concern activities like Streaming and Torrenting.

Its pricing is its biggest plus while its negligible attitude towards improving its sore points is its biggest negative.

PureVPN offers incredible support for all kinds of devices and is probably one of the top two providers in the business as far as offering compatibility is concerned.

It unblocks virtually everything from Netflix US to Hulu and from BBC iPlayer to Amazon Prime from anywhere.

My recommendations to this VPN is that it needs to focus massively on correcting its wrongs which doesn’t seem like a big task. What’s the big deal in including asterisks and training your support staff better? Nothing right? So, I really think that this can be done quite easily, and if PureVPN does do it, then it will become even more preferable than it already is.

For users looking to buy the service, my advice would be that your money spent on buying its subscription will definitely be worth its value, however, its best that you only opt for this provider if its just streaming or Torrenting that you are looking to acquire VPN support for.

If you don’t agree with any of the points presented in the review or if you’ve had a different experience with the provider, I would love to hear you out. Do present your side of the story in the comments thread below so that we can engage in a meaningful conversation here!

 

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Obaid Chawla

Obaid Chawla's Biography :

Obaid Chawla is a innovation buff with a propensity to debate hard. He has a deep interest in how humans can push things forward in the fourth and final Industrial Revolution and loves covering every single development that takes place! He's also freelancing in making new friends and communities!

10 Responses to PureVPN

  1. Jeremy Edith

    i have been a regular of pure having bought the one year plan twice and the service has improved a lot in the past year. although i really miss the ios app which pure is not offering currently. I had to sideload it on my iphone but after that, tthere were no major problems.

    • Bestvpn.co

      Hey Mr. Edith,
      Great to see you commenting here and interacting with us on this review.
      and about your personal experience, the service has really improved in the last year unbdoubtedly. We did contact PureVPN’s team to take an update on the iOS app and we can tell you that its management told us that the previous app had some flaws which needed to be corrected and the new one is in its final stages and will be launched very soon.
      Thank you!

  2. Sándor Adony

    The service is good till now and it has worked well for my streaming needs. Speeds do go down every once in a while which is a real pain and a not so good experience, the windows client also has some glitches which need to be dealt away with it like taking a long time to connect to some servers. But in this price, pure is a good enough choice.

    • Bestvpn.co

      Hey Mr. Adony,
      Great to see you commenting here and interacting with us on this review.
      Your personal experience of the service will undoubtedly help a lot of other users in making the final decision about subscribing to this service. And yes you are right about the fluctuating speeds on some servers as we know this from our own experience reviewing the service.
      Thank you!

  3. Brad park

    Brad Park is my name. These guys are awful. Service does not work for netflix. Then I asked for refund. They said they OK. then the next day they said they can’t refund due to “merchant limitations”. And they offered me a gift card!!!! Don’t sign up. The service is crappy and they are dishonest

    • Bestvpn.co

      Hey Brad,
      Great to see you commenting on our post here.
      Now coming to your concerns, Yes, we have also allayed it in the review above that PureVPN’s Refund policy is not entirely transparent.
      If you exceed a certain number of GBs (Bandwidth consumed), the refund becomes invalid. This is not mentioned clearly anywhere on the provider’s website currently, but we know about it, because it was there some while ago and was removed just recently.
      We recommend to not just you, but all of our users, that they need to read our reviews carefully in order to find out more on the service they are trying to opt for.
      We conduct in-depth reviews for the sole purpose of facilitating users like you towards buying the Best VPN according to their own needs. We shed light on every single factor so that users dont have to do the research on their own.
      Read our reviews, they are called “Reviews” for some reason!
      Coming to Netflix unblocking, it would be great if you tried to unblock Netflix through their Chrome extension rather than any of their clients, because it only works reliably through it, nothing else!
      Hope this helps!
      Ciao!

    • Hi Brad,
      To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your problem had been adequately resolved by our customer support team.
      Customer satisfaction is PureVPN’s topmost priority, that’s why we took complete responsibility of your unsatisfactory experience with our product and refunded all of your money in good faith regardless of the fact that you paid for the subscription via a non-refundable method.
      All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at enquiry@purevpn.com if you may have any more queries or concerns.

  4. Charley

    I have bought a 2-year VPN from purevpn but had lots of problems:
    1- Unstability(many times),
    2- Many servers do not work at all,
    3- I can not use any feature BUT DEDICATED IP!!! ( no STREAM,no INTERNET FREEDOM , no …no…).
    4- Most of the time it is VERY VERY slow,
    5- A stubborn UPDATE WARNING (even after it is applied) would not want to go away!!
    6- No refund even after 3 hours:
    Purevpn (PureVPN)

    Nov 15, 10:26 UTC

    Hi,

    We hope that you are doing well.

    It is to inform you that your subscription can not be refunded since you have paid via non refundable payment method/processor.

    You can view the details regarding the refundable and non refundable payment processor in the following link.
    https://support.purevpn.com/payment-processors-refundable-non-refundable

    Regards,
    Daniel ,

    FINALY : DO NOT EVEN TRY F**** “PUREVPN”
    shirazy747@hotmail.com

    • Bestvpn.co

      Hey Charlie, great to see your comment on our thread! We see that you’ve had multiple problems with PureVPN relating to things like instability, server errors, bad streaming support etc and we truly acknowledge that these would have caused great inconvenience to you definitely.
      But having said that, we clearly mentioned in our review above that they do have a strict refund policy which implies that they are quite stringent when it comes to the terms and conditions which govern refunds. The email which you quoted here does mention that you paid through a non-refundable payment method and it’s a common practice in the industry that there are certain methods, which if you pay through, you will not get a refund.
      And this is the very reason that we cannot emphasize enough on the importance of reading our reviews thoroughly. We put an incredible amount of work to review a service in order to save users from the same inconveniences that you had with the refund.
      As far as the problems are concerned, we believe that the VPN client that you downloaded wasn’t functioning properly, because these issues don’t stem from actual VPN performance issues but rather from VPN client issues. Can we know which client you were using and its version?

    • Hi Charley,
      To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your query had been adequately resolved by our customer support team 4 months ago.
      Our representative reached out to you with a list of specific servers that work in Iran uninterruptedly, and we did not receive a response from you after early October. Also, our refund policy is crystal clear. Only a handful of payment methods don’t qualify for a refund and you willingly chose to pay for the subscription via a non-refundable payment method.
      All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at enquiry@purevpn.com if you may have any more queries or concerns.

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