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I. Introduction

  1. The privacy of BestVPN.co’s visitors is very important to us, and we are committed to safeguarding it. This policy explains what personal information we collect and how we use it.
  2. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.
  3. This privacy policy, its clauses, and sub-clauses only apply to BestVPN.co and do not have any influence/relationship with any products/services mentioned on the website or any of its web pages.
  4. This Privacy Policy will get regular updates in the future to comply with any applicable American regulations, to utilize new technologies or improve your experience. Please check back periodically.

II. Collecting Personal Information

BestVPN.co may collect, store, and use the following types of personal information:

  1. Information that you send to us personally with your consent;
  2. Information, such as your email address, that you enter when you register with our website or subscribe to a plan;
  3. Information that is generated while using our website, including when, how often, and under what circumstances you use it;
  4. Information about your computer including browser type and version, and operating system;
  5. Information about location, which includes your IP address, particularly when a user inputs data, such as email address or subscribes to a newsletter on our website. Other than that, we do not record any IP address.
  6. There are third party tools running on our websites, which record IP address of users, based on their interaction with the website. These tools include:Google Analytics, Hotjar, Sleeknote, OneSignal
  7. Information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
  8. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
  9. Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
  10. Information that you post on our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
  11. Information that you enter when you create a profile on our website—for example, your name, profile pictures, birthday, relationship status, interests and hobbies, educational details, and employment details;

III. Using Your Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy. We may use your personal information for the following:

  1. Personalizing our website for you;
  2. Administering our website and business;
  3. Keeping our website secure and prevent fraud;
  4. Enabling your use of the services available on our website;
  5. Sending you non-marketing commercial communications;
  6. Dealing with inquiries and complaints made by or about you relating to our website;
  7. Sending you email notifications that you have specifically requested for a service/blog/newsletter;
  8. Sending statements, invoices, and payment reminders to you, and collecting payments from you;
  9. Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  10. Sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website. We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

IV. Disclosing Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company, and all its subsidiaries). We may also disclose your information:

  1. To the extent that we are required to do so by law;
  2. In connection with any ongoing or prospective legal proceedings;
  3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

V. International Data Transfers

  1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
  3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  4. You expressly agree to the transfers of personal information described in this Section V.

VI. Retaining Personal Information

  1. This Section G sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Notwithstanding the other provisions of this Section VI, we will retain documents (including electronic documents) containing personal data:
  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

VII. Security of Your Personal Information

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
  2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  3. All electronic financial transactions entered into through our website will be protected by encryption technology.
  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

VIII. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

IX. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. The payment of a fee {IF RELEVANT}; and
  2. The supply of appropriate evidence of your identity

We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

X. Third Party Websites/Services

BestVPN.co includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. Our website also uses tools for assessing different user information and implementing various practices. These tools include:

  1. Hotjar (For Clicks Tracking)
  2. Google Analytics (For IP Tracking, City, Browser Information Etc)
  3. OneSignal (If You Allow, We Would Like To Push Notifications)
  4. Sleeknote (Shows New Users exit intent)

XI. Accessing and Updating Personal Information

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address. Please let us know if the personal information that we hold about you needs to be corrected or updated.

XII. Cookies

BestVPN.co uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    1. The names of the cookies that we use on our BestVPN.co, and the purposes for which they are used are set out below:
      1. We use Google Analytics and Adwords on our website to recognize a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / target advertisements which may be of particular interest to specific users / describe purpose;
      2. We use language based cookies to identify a user and determine which language they are using on our website, as it helps to provide a customized experience;
      3. We use cookies to display pop-up notifications to users (such as a FOMO message, any promotional offer, etc.);
    2. Most browsers allow you to refuse to accept cookies—for example:
      1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
      2. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
      3. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.
        Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on BestVPN.co.
    3. You can delete cookies already stored on your computer—for example:
      1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
      2. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and
      3. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.
    4. Deleting cookies will have a negative impact on the usability of many websites.