At BestVPN.co, we analyze customer reviews and experience across a wide spectrum to bring user authentic feedback and opinions of other users, so that they can make an informed decision.
Our customer satisfaction metric scans for customer reviews, feedback, and opinion across various verticals. The platforms include social media, communities, Trustpilot, and reviews on app stores.
The next step is to collect customer reviews. Our team filters out any comment or post that does not contain feedback, reviews or opinion about the VPN service.
The gathered customer reviews are then processed based on customer satisfaction. We extract key data from the reviews by analyzing certain keywords, social responses, resolving a problem, usefulness of a VPN, and other metadata.
After processing customer reviews, each feedback is analyzed whether it was a positive response or a negative response.
Once all the customer reviews are evaluated and analyzed, a final score is assigned to the VPN service. The score will help a user determine its customer satisfaction rating across the internet and help them make the right purchase decision.