Surfshark vs Ivacy VPN in Japan| Get the Best One in 2024
Revised the server count for Ivacy and updated the security features for Surfshark
Surfshark and Ivacy are both prominent names in the marketplace of VPNs. Where the former represents a new breed of VPNs, the latter has been in the industry for some time. Read on to put the Surfshark vs Ivacy debate to rest!
To find the best VPN, I did Surfshark vs Ivacy VPN in Japan comparison on their streaming, torrenting, and other features. If you’re split between the two services, simply check out the quick VPN comparison tool.
The best VPN in Japan helps you access worldwide content with ease and with secure servers.
I’ve made it easier for you to land on a suitable VPN by creating side-by-side comparison tables covering the strengths and weaknesses of Ivacy and Surfshark.
Surfshark and Ivacy have equally matched opponents. Determining a winner is a difficult caveat, but since Surfshark offers more advanced features unavailable with Ivacy, it emerges as the winner for this unbiased comparison. The secure selection at just: JPY 387.79 /mo (US$ 2.49 /mo ) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee for 2-Years (81% OFF).
Surfshark vs Ivacy VPN in Japan: Quick Overview 2024
Here’s a quick rundown on the most prominent features of Ivacy VPN and Surfshark :
Factors | Surfshark | Ivacy VPN |
Trustpilot Rating | 4.5 | 4.7 |
Servers | 3200 servers 100 countries | 5000+ servers in 100+ countries |
Pricing | JPY 387.79 /mo (US$ 2.49 /mo ) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee | $2.49/mo (24 Months + 3 Months Free) |
Additional Features | Surfshark One (VPN, Antivirus, Search, Alert) | Full leak protection |
Encryption | AES-256 algorithms | 256 AES Encryption |
No Logs Policy | Strict no logs policy | Zero Logs Policy (Connection Logging, IP Logging, and Browser Logging) |
Kill Switch | KillSwitch (soft and hard KillSwitch) | Kill Switch (Windows & Android) |
Split Tunneling | Available (Bypasser) | Available |
VPN Protocols | WireGuard and OpenVPN UDP/TCP protocols (routers and manual connection), L2TP protocol for routers | PPTP, L2TP, SSTP, OpenVPN, WireGuard, and IPSec |
Compatible Devices | Windows, macOS, Linux, iOS, Android, Chrome, and Firefox, Xbox and PlayStation gaming consoles, Fire TV and Apple TV | Windows, Mac, iOS, and Android devices |
Simultaneous Connections | Unlimited | 10 |
Dedicated IP | No | Dedicated IPs in Australia (Sydney, Brisbane), Canada (Vancouver, Toronto), Germany (Frankfurt), Hong Kong (SAR), Singapore, United Kingdom (Maidenhead, London), US (Los Angeles, New York, Miami, Washington DC) |
Coupons | N/A | N/A |
Free Trial | Free trial on either Apple App Store or Google Play Store (once you get the 7-day free trial there, you can use it on other devices as well) | N/A (7-day paid trial available for $0.99) |
Money-Back Guarantee | 30 days | 30 days |
Accepted Payment Methods | PayPal, Credit Card, Sofort, Google Pay, Amazon Pay & crypto | PayPal, BitPay, Visa, MasterCard, American Express, Coingate, PerfectMoney, and others |
Streaming Capabilities | Amazon Prime, Hotstar, Netflix, Telequebec, ICI, Hayu, Noovo, RD, JOYN, ZDF, TVNow, ITV, Sky Go, BTTV, NowTV, Britbox, ESPN, Peacock, SpectrumTV, MTV, Discovery+ | Amazon Prime Video, BBC News, Hulu, ABC, HBO Go, ITV, BT Sports, BeinSports |
Netflix Libraries | US, Canada, Brazil, UK, France, Germany, Netherlands, Spain, Japan, South Korea, and Australia | Netflix US, UK, AUS, Canada, Germany, France, and Japan |
Supported OS | Windows, macOS, Linux, Android, and iOS devices, as well as Firestick and AndroidBox | Windows, Mac, Android, iOS, Linux, Android TV, Amazon Fire Stick/TV, Chrome Extension, Edge Extension, Firefox Extension, Routers, Other Devices, Ivacy Prime for Windows |
Customer Support | 24/7 support via live chats or emails | 24/7 chat and email support |
Surfshark vs Ivacy VPN in Japan– Which is the Best One in 2024? 14 Factors!
While testing, I judged Surfshark and Ivacy VPN on the following factors:
- Surfshark vs Ivacy VPN in Japan– Prices and Discounts
- Surfshark vs Ivacy VPN in Japan– Speed Comparison
- Surfshark vs Ivacy VPN in Japan– Important Features Comparison
- Surfshark vs Ivacy VPN in Japan– Netflix & Unblocking Other Streaming Capabilities
- Surfshark vs Ivacy VPN in Japan– China & Internet Restricted Countries
- Surfshark vs Ivacy VPN in Japan– Torrenting
- Surfshark vs Ivacy VPN in Japan– Gaming
- Surfshark vs Ivacy VPN in Japan– Device Compatibility
- Surfshark vs Ivacy VPN in Japan– Setup and User Interface
- Surfshark vs Ivacy VPN in Japan– Servers and Performance
- Surfshark vs Ivacy VPN in Japan– Security and Encryption
- Surfshark vs Ivacy VPN in Japan– Logging and Privacy
- Surfshark vs Ivacy VPN in Japan– Configuration
- Surfshark vs Ivacy VPN in Japan– Customer Service
1. Surfshark vs Ivacy VPN in Japan– Prices and Discounts
Both Ivacy in Japan and Surfshark pricing in Japan tend to be incredibly budget-friendly providers. The latter offers more in the way of discounts to lower their long-duration costs.
Surfshark VPN | Ivacy VPN | ||
---|---|---|---|
Plan | Price | Plan | Price |
1 Month | $12.95/mo | 1 Month | $9.95/mo |
12 Months | $3.99/mo | 12 Months | $3.99/mo |
24 Month | JPY 387.79 /mo (US$ 2.49 /mo ) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee | 24 Months | $2.49/mo |
5 Year | – | 5 Years | $1.19/mo |
If you go for the yearly plan, both Surfshark and Ivacy will set you back by $3.99/mo. Ivacy is currently offering a 5-year special to users. It gives you a massive 78% off, reducing the monthly costs to $1.19 only!
You get unlimited simultaneous connections with a Surfshark subscription, whereas Ivacy lets you protect 10 devices simultaneously.
Surfshark and Ivacy accept common modes of payment. Surfshark accepts payments via Credit Card, PayPal, Google Pay, Sofort, Amazon Pay, and cryptocurrency. In comparison, Ivacy VPN’s price can be paid through PayPal, Visa, BitPay, MasterCard, American Express, Coingate, PerfectMoney, and multiple other payment methods.
Additionally, SurfShark deals and coupon codes in Japan add more value to it. Meanwhile, Ivacy’s 5-Year Subscription is a great value deal for those users looking for long-term VPN subscriptions.
Winner in Prices and Discounts
Ivacy VPN offers various payment methods as compared to Surfshark. Although both VPN services have affordable subscription packages, Ivacy VPN has cheaper plans with an additional 5-year plan for its subscribers.
However, you get unlimited simultaneous device connections with Surfshark, which is not true with Ivacy VPN.
2. Surfshark vs Ivacy VPN in Japan– Speed Comparison
For this Surfshark vs Ivacy VPN in Japan speed comparison, I ran multiple speed tests on my 100 Mbps internet connection using Ookla. I measured the speeds of the supported protocols across 3 different server locations (Canada, the US, and the UK) to record the average connection speed.
Surfshark VPN | Ivacy VPN | |
United States | ||
Download | 82.3 Mbps | 76.2 Mbps |
Upload | 79 Mbps | 66.8 Mbps |
Canada | ||
Download | 85 Mbps | 72.4 Mbps |
Upload | 76.2 Mbps | 65 Mbps |
UK | ||
Download | 88 Mbps | 70.2 Mbps |
Upload | 82.2 Mbps | 69.3 Mbps |
Surfshark and Ivacy VPN use the WireGuard protocol to ensure excellent connection speeds. Here are the average speed test scores for Surfshark and Ivacy VPN on their different protocols:
IKEv2
IKEv2 | Surfshark | Ivacy VPN |
Download Average | 82.3 Mbps | 76.2 Mbps |
Upload Average | 79 Mbps | 66.8 Mbps |
OpenVPN UDP
OpenVPN UDP | Surfshark | Ivacy VPN |
Download Average | 79 Mbps | 78 Mbps |
Upload Average | 68.4 Mbps | 62.3 Mbps |
OpenVPN TCP
OpenVPN TCP | Surfshark | Ivacy VPN |
Download Average | 72 Mbps | 65.2 Mbps |
Upload Average | 69 Mbps | 59 Mbps |
Winner in Speed Comparison
Overall, Surfshark is a faster VPN than Ivacy VPN as its protocols showed higher download and upload speeds. However, Ivacy VPN does not fall way behind Surfshark’s speed on its OpenVPN (UDP/TCP) protocols.
3. Surfshark vs Ivacy VPN in Japan– Important Features Comparison
The following table is a direct comparison of some important features between both VPNs:
Surfshark | Ivacy | |
Simultaneous Connections | Unlimited | 10 |
Operating System Apps | Windows, macOS, Linux, Android, iOS, Amazon Fire TV | Windows, macOS, Linux, Android, iOS, Amazon Fire TV |
Manual Install Devices | Set-top boxes, Routers, and Linux | Routers, Set Top Boxes, and Linux |
Split Tunneling | Yes | Yes |
Extras | NoBorders Mode, Trust DNS, Surfshark One | Public Wi-Fi Security, Smart Purpose Selection, IPv6 Leak Protection, DDoS Protection |
Smart DNS | Available | Unavailable |
Specialty Servers | P2P-Optimized, gaming, and streaming servers | Specialized streaming servers |
In terms of features, Surfshark and Ivacy both do exceptionally well. With each provider, you can access dedicated apps for all popular platforms and devices worldwide.
They are the best VPN for Linux in Japan Windows, macOS, Android, iOS, Google Chrome, Mozilla Firefox, and routers, even known as best VPN for Amazon Fire TV in Japan. If you go for Ivacy, you can get a dedicated add-on for Kodi.
In addition to this, Surfshark and Ivacy both offer Split Tunneling across all their apps. Other features available with Surfshark include NoBorders mode (obfuscated servers), which is great for carrying out torrenting activities.
With Ivacy, you can access different Ivacy modes: Smart Connect for fast server connectivity, Secure Download to download without fearing malicious content, Streaming to unblock geo-restricted platforms, and Unblocking to access restricted content from a particular region.
On the other hand, Surfshark has access to many advanced features, for instance:
- Camouflage Mode: Ideal for use in countries with strict internet regulations like China and Russia, this feature assists in concealing your VPN usage.
- NoBorders Mode: For heightened privacy, NoBorders Mode exclusively connects you to servers in countries known for their strong privacy protections, such as Switzerland.
- Multihop: Enhancing your online privacy and security, Multihop connects you to a VPN server twice in succession.
- CleanWeb: It actively scans the websites you visit and automatically prevents malware, ads, and tracking scripts from affecting your browsing experience.
Winner in Features Comparison
Surfshark wins this round in the Ivacy VPN vs Surfshark comparison. Although both VPNs have sufficient additional subscription features, Surfshark has more to offer its subscribers with Smart DNS and unlimited device connections.
4. Surfshark vs Ivacy VPN in Japan– Netflix & Unblocking Other Streaming Capabilities
Unblocking capabilities are a must when opting for a good VPN. The Below table shows the unblocking and streaming capabilities of Surfshark vs Ivacy:
Surfshark | Ivacy | |
Netflix | Yes | Yes |
Hulu | Yes | Yes |
Sky Go | Yes | Yes |
Amazon Prime | Yes | Yes |
BBC iPlayer | Yes | Yes |
ABS | Yes | Yes |
CBS | Yes | Yes |
NBC | Yes | Yes |
ITV | Yes | Yes |
Channel 4 | Yes | Yes |
Despite being incredibly budget-friendly, both Surfshark and Ivacy do surprisingly well at unblocking a myriad of streaming platforms, where even the most expensive providers fail.
Where Surfshark offers numerous obfuscated servers for the task, Ivacy goes the extra mile in offering a dedicated “popular websites” tab in all of their applications.
Simply click on the tap and select any VoD from the list. The app will instantly redirect you to the unblocked version. You can expect to get decent connection speeds for streaming on different platforms. Similarly, Surfshark’s connection speeds make it the best VPN for Netflix in Japan, BBC iPlayer, Amazon Prime, Hulu, MLB TV, and Popcorn Time. It is even the best VPN for Disney Plus in Japan.
The best part: I faced no downtime issues with either provider, streaming was smooth even on Ultra HD quality, and I did not get the “proxy/VPN detected error” on all the above websites. Also, you can watch local content airing on BBC iPlayer using Surfshark in Japan without any location constraint. Using Surfshark, I could access more regional Netflix libraries than Ivacy VPN.
Winner in Netflix & Unblocking Other Streaming Capabilities
Surfshark is the undisputed winner for unblocking Netflix libraries and other streaming services because it unblocks more services consistently than Ivacy.
Surfshark is known for being the best VPN for Amazon Prime in Japan, Hotstar, Netflix, Telequebec, ICI, Hayu, Noovo, RD, JOYN, ZDF, TVNow, ITV, Sky Go, BTTV, NowTV, Britbox, ESPN, Peacock, SpectrumTV, MTV, Discovery+. Whereas Ivacy VPN is known for a few streaming services such as Amazon Prime Video, BBC News, ABC, HBO Go, ITV, BT Sports, and it is the best VPN for Hulu in Japan.
5. Surfshark vs Ivacy VPN in Japan– China & Internet Restricted Countries
Unfortunately, Surfshark does not offer servers in China, as confirmed by its support agent.
In China, you’ll have to configure the Ivacy VPN manually; you can contact the customer support team and get the steps of configurations and the optimized server. The live chat team confirmed that Ivacy can be manually configured on devices to use in China.
You can try using the NoBorders feature of Surfshark to access geo-restricted content in countries like China and Russia. Where most VPNs fail, some of the best VPNs for China For Japanese Users still work to fulfill the demands of Chinese ex-pats and residents.
Surfshark and Ivacy both offer a Chinese mirror website so that users have no trouble downloading native apps on their devices. This is something that most providers fail to offer.
Users in China can download Surfshark from their dedicated Chinese page here: shark-china.com
Winner in Working for China & Internet Restricted Countries
If we compare the two, Ivacy wins the category. It is the only provider in the marketplace that offers a dedicated app for Chinese residents called “Ivacy Prime.”
6. Surfshark vs Ivacy VPN in Japan– Torrenting
The following table consists of the torrenting capabilities of Surfshark vs Ivacy VPN in Japan:
Ivacy | Surfshark | |
P2P Servers & Locations | Multiple P2P servers in Belgium, Chile, Denmark, Germany, Luxembourg, Netherlands, Russia, Sweden, and Turkey | Multiple P2P servers in Austria, Belgium, Bulgaria, Canada, Denmark, Finland, France, Germany (Berlin, Frankfurt), Hong Kong, Italy, Japan, Luxembourg, Netherlands, Norway, Poland (Warsaw), Serbia, Singapore, Slovakia, Spain, Switzerland, UK, and US |
Average Torrenting Speeds | 76.2 Mbps | 82.3 Mbps |
In terms of torrenting, Surfshark offers more reliability as compared to Ivacy. Although you receive fast speeds with Ivacy, sometimes you may receive downtimes on different servers.
On the other hand, Surfshark allows P2P activities on all its servers, and it does not suffer from leaks. It even offers the ability to add a SOCKS5 proxy for maximum speeds. For both services, you get access to the Split Tunneling feature. This helps in redirecting VPN traffic to those sources that need it and exempting those that do not.
Winner in Torrenting
In this Ivacy vs Surfshark comparison, it’s evident that Surfshark is the winner. It’s because Surfshark offers P2P-optimized servers in more locations than Ivacy VPN.
7. Surfshark vs Ivacy VPN in Japan– Gaming
For gaming, you need to choose a VPN with a lower ping. Users do not prefer using a VPN because it drastically impacts your gaming speeds with high ping. However, I was surprised to see Surfshark’s results. It is a popular choice among many online games for Xbox such as the best VPN for Dungeon Hunter 6 in Japan and best VPN for Space Wreck in Japan. I recorded these results while testing Ivacy and Surfshark for gaming:
Without a VPN | Ivacy | Surfshark | |
Call of Duty: Warzone | 34ms | 75ms | 30ms |
Apex Legends | 38ms | 56ms | 50ms |
Rocket League | 32ms | 54ms | 33ms |
Average Ping | 34.6ms | 61.6ms | 37.6ms |
Winner in Gaming
Surfshark had a lower ping than Ivacy while playing all three games. At such a ping rate, it’s safe to call Surfshark one of the best gaming VPNs in Japan.
8. Surfshark vs Ivacy VPN in Japan– Device Compatibility
Surfshark and Ivacy are compatible with common devices and operating platforms, however, you cannot directly set them up by installing their app on some of the following.
The table below shows which devices and operating platforms are supported by Ivacy VPN and Surfshark :
Ivacy | Surfshark | |
Windows | Yes | Yes |
macOS | Yes | Yes |
Android | Yes | Yes |
iOS | Yes | Yes |
Fire TV | Yes | Yes |
Chromecast | No | No |
Roku | No | No |
Kodi | Yes | Yes |
Linux | No | Yes |
Blackberry | Yes | Yes |
Raspberry Pi | Yes | Yes |
Chrome | Yes | Yes |
Firefox | Yes | Yes |
Opera | No | Yes |
PS4 | Yes | Yes |
Xbox One | No | Yes |
Samsung Smart TV | Yes | Yes |
LG Smart TV | Yes | Yes |
Android Smart TV | Yes | Yes |
Routers | Needs manual installation | Needs manual installation |
Winner in Device Compatibility
Surfshark on Windows in Japan works greatly, whereas IvacyVPN also offers great compatibility with Android devices.
9. Surfshark vs Ivacy VPN in Japan– Setup and User Interface
Following is the Surfshark vs Ivacy VPN in Japan comparison in terms of setup and user interface:
Surfshark | Ivacy | |
Automatic Setup Wizard | Windows, Mac, Android, iOS, and Linux, | Windows, Mac, Android, iOS, and Amazon Fire TV |
Main Location Selection | List-based | List-based |
Extra Settings Pages | Yes | Yes |
Mobile Friendly | Yes | Yes |
Surfshark’s apps are built in a minimalist manner, which makes them extremely user-friendly. The app’s GUI is especially great, and so is the architecture, so you won’t have major problems navigating.
Connection times are also incredibly quick; averaging at a minimal 5 seconds. However, locations far from where you reside may take a little longer to connect.
As far as features are concerned, you have plenty of configuration options in the “settings” menu. Ivacy has a broader interface overall on its desktop versions, but it is quite user-friendly and intuitive. Unlike other apps, it lists websites and streaming sites you may want to unblock.
This does give it an edge over other providers, as they do not have to test multiple servers before unblocking a particular website. Simply click on the site you want to unblock and enjoy using it seamlessly.
The usability does not get compromised on smaller screens and you still have most of the same features as available on desktop counterparts. All in all, both Surfshark and Ivacy are quite remarkable.
Winner in Setup and User Interface
In this Ivacy VPN vs Surfshark competition, Surfshark wins. Although Ivacy does not lag way behind in its setup procedures and app user interface, it’s still not better than Surfshark.
Besides being minimal, Surfshark establishes connections much faster than Ivacy.
10. Surfshark vs Ivacy VPN in Japan– Servers and Performance
Below is the side-by-side speed comparison presenting both VPN providers:
Surfshark | Ivacy | |
Server Countries | 100 | 100+ countries |
Total Number of Servers | 3200 | 5,000+servers |
Speed Loss | 10.5% | 15.2% |
There is not much difference in the “server availability” offered by both Surfshark and Ivacy. The latter, though, offers a more expansive listing by a small margin.
Where Surfshark server list in Japan consists of 3200 servers in 100 countries worldwide, Ivacy offers 5,000+ servers in 100+ countries and 180 locations worldwide.
The way a VPN works can be affected by how many servers it has. Imagine if a VPN only has 10 servers and 1,000 people use it. Each server must handle 100 users, which might slow things down. On the other hand, if there are 100 servers, and only 10 people use each one, it’s less likely to get slow or have problems.
Winner in Servers and Performance
Ivacy has a larger server network than Surfshark, so it wins this round in the Ivacy VPN vs Surfshark competition.
11. Surfshark vs Ivacy VPN in Japan– Security and Encryption
Security is crucial when it comes to using a VPN. The below table will consist of a Surfshark vs Ivacy VPN in Japan comparison in terms of security features:
Surfshark | Ivacy | |
VPN Protocols | L2TP, IPSec, IKEv2, OpenVPN | L2TP, IKEv2, and OpenVPN (TCP/UDP) |
OpenVPN Data Encryption | AES-256 | AES-256 |
OpenVPN Control Channel Encryption | RSA-2048 | DH-4096 |
Cloaking Technology | Camouflage | None |
Extra Protection | CleanWeb, Multihop, Whitelister | IvacyPrime |
App Security | Kill Switch, Wi-Fi, DNS/WebRTC/IP Leak Protection | Kill Switch and DNS/WebRTC/ IP Leak Protection |
DNS Status | TrustDNS | SecureDNS |
Now you may want to confirm if is Surfshark Safe in Japan? well yes, It utilizes AES-256-GCM ciphers, so no additional authentication is provided on the data channel. For the control channel, Surfshark uses an AES-256-GCM cipher with the TLS key exchange secured using RSA-2048.
Perfect forward secrecy is provided by an ECDH-(384?) key exchange. If we talk about security overall, though, Surfshark tends to be stronger.
Ivacy, on the other hand, supports the same number of protocols. As a default, it also uses OpenVPN across all devices except iOS and MacOS, which uses the IKEv2 protocol.
For the data channel, Ivacy uses an AES-256-CBC cipher with HMAC SHA256 hash authentication. The control channel uses AES-256-GCM cipher with DH-4096 handshake encryption.
The Diffie-Hellman handshake encryption provides perfect forward secrecy. Also, the DH-4096 is stronger than Surfshark’s RSA-2048 control channel encryption.
Winner in Security and Encryption
Surfshark offers better security and encryption standards to protect users’ online anonymity, so it is the winner.
12. Surfshark vs Ivacy VPN in Japan– Logging and Privacy
Compare Surfshark and Ivacy VPN privacy and logging features with the help of the table below:
Surfshark | Ivacy | |
Headquarters | British Virgin Islands | Singapore |
Connection Logs | None | None |
Activity Logs | None | None |
Sign Up Information | Email Address | Email Address |
Anonymous Payment Methods | Monero, Dash, Gridcoin, Rpple, ZCaas, Ehterum, Litecoin, Bitcoin | Various Cryptocurrencies |
Surfshark is located in the British Virgin Islands, with no data retention laws. BVI is not even a part of any data-sharing alliance as well. So Surfshark’s headquarters is located in a secure region.
There is no major issue in Surfshark’s logging policy either. The provider has managed to keep its privacy policy clean, and by that, it has ensured that users can trust it blindly as a zero-logs service.
Ivacy, on the other hand, has its headquarters in Singapore. As such, you can feel assured that the VPN is secure, as the Singaporean Government does not mandate data retention and mass surveillance.
Winner in Logging and Privacy
Both VPN services do not log user data. However, Surfshark has an edge over Ivacy due to its more anonymous payment options.
13. Surfshark vs Ivacy VPN in Japan– Configuration
let’s have a further look into the configuration of Surfshark and Ivacy VPN:
Surfshark | Ivacy | |
Address Allocation | Shared | Shared/Static |
DDoS Protection | Yes | Yes |
NAT Firewall | Yes | Yes |
For configurations, Surfshark and Ivacy both support dynamic and static IP addresses. Where Ivacy offers more in the way of locations, Surfshark adds extra security features.
For instance, Ivacy supports dedicated IPs in more than 7+ countries worldwide. Surfshark is currently only offering static IPs in 6+ locations in varied cities.
Dedicated IPs are available as an add-on, meaning you must pay extra. However, they are incredibly handy tools, especially for travelers, streamers, torrents, etc.
Winner in Configuration
Since Surfshark does not offer dedicated IPs, Ivacy takes the trophy home for this comparison.
14. Surfshark vs Ivacy VPN in Japan– Customer Service
Customer service is crucial when it comes to user-friendly services; below is the table with both VPNs’ customer service features:
Surfshark | Ivacy | |
Video Guides | Yes | Yes |
Searchable Knowledge Base | Yes | Yes |
Phone Support | No | No |
Email Support | Yes | Yes |
Average Email Response Time | 25 Minutes | 30 Minutes |
Ticket Support | Yes | Yes |
Live Chat Support | Yes | Yes |
Both Surfshark and Ivacy offer several options to receive technical support. You have a live chat, email, FAQs, a searchable knowledge base, and even ticket support available. Moreover, if you face any issue regarding Surfshark not working in Japan, you can always ask the support team to guide you.
All options work quite well, and the response times on either VPN live chat are impressive. It took only a few seconds to get answers to technical queries.
I even tested the response times from each provider on email support. The process included sending both providers four questions via email. See the statistics for each VPN below:
Surfshark Customer Service
Question | Initial Response Time | Number of Emails | Question Answered |
Does Surfshark work with Netflix? | 20 Minutes | 1 | Yes |
Is Surfshark good for Torrenting? | 25 Minutes | 1 | Yes |
Does Surfshark work in China? | 30 Minutes | 1 | Yes |
How to activate obfuscation? | 20 Minutes | 1 | Yes |
Ivacy VPN Customer Service
Question | Initial Response Time | Number of Emails | Question Answered |
Does Ivacy work in China? | 20 Minutes | 1 | Yes |
Does Ivacy work with Netflix? | 23 Minutes | 1 | Yes |
What encryption does Ivacy use? | 33 Minutes | 1 | Yes |
How to Access Ivacy’s Mirror Websites? | 30 Minutes | 1 | Yes |
Winner in Customer Service
Both VPNs offer incredible customer support, so it’s a tie. You can expect instant solutions to your queries by contacting the support team.
Other VPN Comparisons on BestVPN.co:
- PureVPN vs TorGuardVPN in Japan
- PureVPN Vs VyprVPN in Japan
- PureVPN vs IPVanish in Japan
Surfshark vs Ivacy VPN in Japan– FAQs
Is Ivacy a good VPN?
What's better than Surfshark?
Is Surfshark VPN actually good?
Does Ivacy work with Netflix in Japan?
Surfshark vs Ivacy VPN in Japan– Conclusion
Now that you’ve made it here, you probably got the answer to the Surfshark vs Ivacy VPN comparison in Japan, and you’re no longer questioning: Is Ivacy or Surfshark better?
For the most part, Surfshark and Ivacy are equally matched opponents, so determining a winner was an incredibly hard decision.
Since it is necessary, though, Surfshark is the winner for this comparison!