How to Cancel Surfshark in Hong kong & Get A Full Refund in 2023

Last updated: November 7, 2023
William Sams
William Sams
William Sams is an accomplished author known for his thought-provoking works that challenge the status quo. With a unique perspective, he delves into the complexities of the digital age, shedding light on the concept of cancel culture and its impact on society in his latest book, "Cancel Surfshark.

It can be disheartening to invest your hard-earned money in a VPN, only to discover that it doesn’t quite live up to your expectations. Surfshark, often praised for its affordability, performance, security, and streaming capabilities, is not exempt from its fair share of shortcomings. Issues like an occasionally malfunctioning kill switch, slower speeds, and intermittent connection problems can leave users dissatisfied.

If you find yourself in this situation and wish to cancel Surfshark in Hong kong subscription for a full refund, fret not. We will guide you through a simple process to terminate your subscription and ensure you get your Surfshark money back. It’s essential to navigate the cancellation process smoothly to avoid losing any funds.

Additionally, for those exploring alternatives after parting ways with Surfshark, we will recommend the best VPN for Hong kong providers as Surfshark alternatives in Hong kong that might suit your needs.

Remember, making informed decisions about your VPN is crucial to ensure a secure and satisfactory online experience.

Important Things to Consider Before You Cancel Surfshark in Hong kong

Before you learn how to cancel Surfshark and get a refund, it’s crucial to understand the Surfshark cancellation policy in Hong kong. Familiarize yourself with these key details before exploring the cost of your Surfshark subscription.

  1. Cancelling your Surfshark subscription within the app is not an option. If you subscribed through the Surfshark website, you’ll need to contact their customer support team. For mobile users, head to the Play Store or App Store. iPhone users can access settings on their phones.
  2. If you’ve subscribed within the last 30 days, take advantage of Surfshark’s 30day moneyback guarantee. Contact customer support to cancel your Surfshark free Trial or subscription and receive a full refund.
  3. You can use your subscription until the payment date, even after canceling. Continue enjoying the VPN services until the last day of your current billing cycle with Surfshark money-back.

Life changes, and so do VPN needs. If you’re considering ending your Surfshark subscription, follow the outlined steps for a smooth Surfshark cancel subscription process.

How to Cancel Surfshark VPN Subscription in Hong kong [Easy Steps]

If your VPN priorities have shifted and you are wondering how do I cancel my Surfshark subscription in Hong kong? Then make use of the straightforward Surfshark cancel subscription and get a Surfshark refund. Call the customer care department by live contact or via email at Also, its customer service team is available 24/7 via email or Surfshark chat.

Here’s how to cancel Surfshark subscription by following five easy steps:

  1. Visit Surfshark’s customer support page.head-to-the-surfshark-customer-support-page
  2. Scroll down and click on “Chat with us.”
  3. Share your name and the email linked to your Surfshark account.
  4. In the “Message” section, let them know you want to cancel your Surfshark VPN subscription.
  5. A Surfshark representative will join the chat. Inform them of your cancellation request and confirm your decision.

Pro Tip: Even if you want a refund and don’t want to continue using Surfshark, we still recommend Surfshark turn off auto-renew payment system.

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How to Cancel the Surfshark VPN Subscription on Android Device in Hong kong?

Here’s how to unsubscribe from Surfshark on Android in Hong kong following four simple steps:

  1. On your Android phone, go to Google Play Store.
  2. Go to your personal Google profile and then select “My Subscriptions.”
  3. Locate the Surfshark subscription that you want to cancel.
  4. Select “Manage” and then “Cancel Subscription.”
  5. You have successfully canceled Surfshark on your Android device.

Note: Simply removing the Surfshark app from your smartphone won’t cancel your membership. You’ll keep getting charged till you cancel the subscription by following the proper steps to get Surfshark refund.

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How to Cancel Surfshark VPN Subscription on Apple Devices in Hong kong?

Surfshark can be uninstalled just as easily on all Apple devices as it can on Android devices. The upcoming section covers how you can cancel Surfshark on different iOS devices:

  1. Cancel Surfshark on iPhone/iPad
  2. Cancel Surfshark on Mac

How to Cancel Surfshark Subscription on iOS Device?

Follow the easy steps on how to cancel Surfshark iOS subscription:

  1. Navigate to the “Settings” option, tap on the name section, and then select “Subscriptions.”
  2. Now, locate the Surfshark membership.
  3. Click “Cancel Subscription” to terminate the Surfshark account.

Note: If you have already paid for a membership via iTunes or an Apple ID, Surfshark may be unable to refund you since memberships acquired through iTunes are subject to iTunes refund policy. In this case, you must contact an iTunes shop to get a refund.

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How to Cancel Surfshark Subscription on Mac?

This is how to unsubscribe from Surfshark from Mac:

  1. Launch the App Store.
  2. Click the username. If you don’t see it, click “Sign in.”
  3. Select “Account Settings.”
  4. Navigate to “Subscriptions” and tap on “Manager.”
  5. Select the Edit button next to the Surfshark application.
  6. Next, choose the Surfshark “Cancel Subscription” button.

Note: If you don’t see a cancellation button, the membership has already been canceled.

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How Do I Remove My Credit Card From Surfshark VPN?

Wondering how to update your payment info for Surfshark? Here’s a quick guide:

  1. Open your browser and go to
  2. Log in, click on your email in the top right, and choose Subscription.
  3. Find Payment Settings, click Edit to update your payment method.

Note: Currently, you can’t switch to entirely different store payments like Google Play or App Store.

To remove the credit card information from Surfshark, you’ll have to delete the whole account. We confirmed this from the Surfshark chat agent in Hong kong and got this response:


You’ll have to delete your whole account to remove the card details on Surfshark.

To cancel Surfshark auto-renewal your subscription and receive a refund, please contact the customer support team through email at or live chat. The customer success team is available 24/7 via live chat or email to assist you with any further inquiries.

How to get a refund from Surfshark in Hong kong?

To secure a refund from Surfshark in Hong kong, follow the steps on how to refund Surfshark, complete the Surfshark Request Form, and contact their customer support department. Ensure you furnish the required details to cancel your subscription, aligning with Surfshark’s refund policy, which makes you eligible for the refund.

Alternative to Consider after Canceling a Subscription to Surfshark in Hong kong

After Surfshark subscription cancellation in Hong kong, you might wonder what some other alternatives to Surfshark are. Here are three Surfshark alternatives that you should consider after canceling your subscription:

1. ExpressVPN


ExpressVPN is the best alternative if you wish to cancel Surfshark because it has an expansive server network of 3000 servers in 105 countries.

ExpressVPN costs only HKD 52.22 /mo (US$ 6.67 /mo ) - Save up to 49% with exclusive 1-year plans + 3 months free and allows 5 simultaneous device connections. Additionally, you also get a 30-day refund policy with a 24/7 live contact support feature.

You can unblock many streaming services with ExpressVPN from all around the world. Considering its exceptional speeds and features, ExpressVPN works with BBC iPlayer in Hong kong. It’s also considered one of the best VPNs to watch Voot, Hulu, Amazon Prime, and Disney Plus.

The security features include TrustedServer technology, a Kill Switch, Split Tunneling, MediaStreamer feature, and AES-256-bit encryption. It is an excellent choice for securing your NetGear Router and offers versatile compatibility with multiple devices, making it the Best VPN for NetGear Router in Hong kong.

When it comes to device compatibility, we tried using ExpressVPN on iPhone in Hong kong, not only this ExpressVPN is also compatible with Android, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.

In our ExpressVPN review in Hong kong, we have highlighted its key features, making it a top choice for those considering a move from Surfshark.

For more clarity on each VPN’s features, check out ExpressVPN vs Surfshark: Detailed Comparison in Hong kong!

2. NordVPN


NordVPN has the largest server network of 6000 servers in 61 countries, which makes it an excellent alternative if you have decided to cancel Surfshark.

Backed by top-notch security features, NordVPN ensures that user data stays protected at all times. You get access to impressive features such as Threat Protection, Onion Over VPN, a Kill Switch, Split Tunneling, a Strict no logs policy, and 256-bit encryption.

You can easily use NordVPN for several devices and operating platforms, such as Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs. At a subscription cost of HKD 31.24 /mo (US$ 3.99 /mo ) - Save up to 63% with exclusive 2-year plan + 3 months free for a friend, NordVPN offers six simultaneous device connections along with a 30-day refund guarantee.

For streaming, you can rely on NordVPN because it’s one of the best VPNs to watch BBC iPlayer in Hong kong. NordVPN offers blazing-fast speeds, which let you unblock many streaming platforms like SonyLiv, Voot, Hulu, Amazon Prime, Discovery Plus, ESPN, and YouTube TV without any interruption.

If you ever run into a technical issue, simply contact the live chat available on NordVPN’s website and get it resolved easily.

In our NordVPN review in Hong kong, we have pointed out its many features, making it a great option for anyone thinking about switching from Surfshark.

For more clarity on each VPN’s features, check out NordVPN vs Surfshark VPN in Hong kong detailed comparison.

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3. CyberGhost


CyberGhost is the most secure VPN if you wish to cancel Surfshark. It has around 7900 servers in over 100 countries. CyberGhost costs HKD 15.89 /mo (US$ 2.03 /mo ) - Save up to 84% with exclusive 2-year plans + 4 months free and allows for 7 simultaneous device connections.

Additionally, you get a 45-day money-back guarantee, which is sufficient to test the features and make an informed decision.

Does CyberGhost work with Netflix? Yes, you can unblock many streaming services with CyberGhost, including Netflix, with its decent connection speeds and optimized servers. This makes it one of the best VPN for Popcorn Time in Hong kong, Hotstar, HBO MaxVoot, Hulu, and YouTube TV.

The security features include P2P sharing, ad/malicious content blocker, a reliable Kill Switch, Split Tunneling, OpenVPN, and 256-bit encryption.

As far as device compatibility is concerned, CyberGhost shows excellent compatibility with Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.

In our CyberGhost Review, we’ve highlighted its comprehensive features, making it a strong contender for those considering a switch from Surfshark.

FAQs: How To Cancel Surfshark in Hong kong

To contact Surfshark customer service in Hong kong, you can use the Live chat support on their website or send an email to The team is ready to assist you with any queries or concerns you may have. They are prompt and dedicated to helping you find the solutions you need.

Yes, Surfshark does offer a free trial where you can access all its features. If you decide to continue with the service after the trial period, all other offers are still applicable. There are no limits during the free trial, providing you with the full Surfshark experience.

To cancel Surfshark within 30 days in Hong kong and get and refund Surfshark subscription cost, simply send an email to and request the cancelation. You can also directly contact Surfshark’s customer support team via chat session and request the cancelation of recurring payments

Yes, you can cancel your Surfshark account at any time in Hong kong. In any case, canceled accounts will not receive a refund for the remaining service time.

Final Words

Now that you’ve made it to the end, you probably know the answers to, can you cancel Surfshark and how to cancel Surfshark in Hong kong. It’s the moment to put it to good use and ask for a Surfshark refund if you haven’t passed the 30-day mark.

If this is the case for you, you should cancel Surfshark instantly and replace it with ExpressVPN, which provides fast speeds, superb unblocking features, and exceptional security.

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