How to Cancel Surfshark in USA & Get A Full Refund in 2023
It can be disheartening to invest your hard-earned money in a VPN, only to discover that it doesn’t quite live up to your expectations. Surfshark, often praised for its affordability, performance, security, and streaming capabilities, is not exempt from its fair share of shortcomings. Issues like an occasionally malfunctioning kill switch, slower speeds, and intermittent connection problems can leave users dissatisfied.
If you find yourself in this situation and wish to cancel Surfshark subscription for a full refund, fret not. We will guide you through a simple process to terminate your subscription and ensure you get your Surfshark money back. It’s essential to navigate the cancellation process smoothly to avoid losing any funds.
Additionally, for those exploring alternatives after parting ways with Surfshark, we will recommend the best VPN providers as Surfshark alternatives that might suit your needs.
Remember, making informed decisions about your VPN is crucial to ensure a secure and satisfactory online experience.
Important Things to Consider Before You Cancel Surfshark
Before you learn how to cancel Surfshark and get a refund, it’s crucial to understand the Surfshark cancellation policy. Familiarize yourself with these key details before exploring the cost of your Surfshark subscription.
- Cancelling your Surfshark subscription within the app is not an option. If you subscribed through the Surfshark website, you’ll need to contact their customer support team. For mobile users, head to the Play Store or App Store. iPhone users can access settings on their phones.
- If you’ve subscribed within the last 30 days, take advantage of Surfshark’s 30–day money–back guarantee Rest easy knowing that Surfshark is safe, offering a risk-free opportunity to explore its features and ensure your online security. Contact customer support to cancel your Surfshark free Trial or subscription and receive a full refund.
- You can use your subscription until the payment date, even after canceling. Continue enjoying the VPN services until the last day of your current billing cycle with Surfshark money-back.
Life changes, and so do VPN needs. If you’re considering ending your Surfshark subscription, follow the outlined steps for a smooth Surfshark cancel subscription process.
How to Cancel Surfshark VPN Subscription [Easy Steps]
If your VPN priorities have shifted and you are wondering how do I cancel my Surfshark subscription? Then make use of the straightforward Surfshark cancel subscription and get a Surfshark refund. Call the customer care department by live contact or via email at support@surfshark.com. Also, its customer service team is available 24/7 via email or Surfshark chat.
Here’s how to cancel Surfshark subscription by following five easy steps:
- Visit Surfshark’s customer support page.
- Scroll down and click on “Chat with us.”
- Share your name and the email linked to your Surfshark account.
- In the “Message” section, let them know you want to cancel your Surfshark VPN subscription.
- A Surfshark representative will join the chat. Inform them of your cancellation request and confirm your decision.
Pro Tip: Even if you want a refund and don’t want to continue using Surfshark, we still recommend Surfshark turn off auto-renew payment system.
How to Cancel the Surfshark VPN Subscription on Android Device?
Here’s how to unsubscribe from Surfshark on Android following four simple steps:
- On your Android phone, go to Google Play Store.
- Go to your personal Google profile and then select “My Subscriptions.”
- Locate the Surfshark subscription that you want to cancel.
- Select “Manage” and then “Cancel Subscription.”
- You have successfully canceled Surfshark on your Android device.
Note: Simply removing the Surfshark app from your smartphone won’t cancel your membership. You’ll keep getting charged till you cancel the subscription by following the proper steps to get Surfshark refund.
How to Cancel Surfshark VPN Subscription on Apple Devices?
Surfshark can be uninstalled just as easily on all Apple devices as it can on Android devices. The upcoming section covers how you can cancel Surfshark on different iOS devices:
- Cancel Surfshark on iPhone/iPad
- Cancel Surfshark on Mac
How to Cancel Surfshark Subscription on iOS Device?
Follow the easy steps on how to cancel Surfshark iOS subscription:
- Navigate to the “Settings” option, tap on the name section, and then select “Subscriptions.”
- Now, locate the Surfshark membership.
- Click “Cancel Subscription” to terminate the Surfshark account.
Note: If you have already paid for a membership via iTunes or an Apple ID, Surfshark may be unable to refund you since memberships acquired through iTunes are subject to iTunes refund policy. In this case, you must contact an iTunes shop to get a refund.
How to Cancel Surfshark Subscription on Mac?
This is how to unsubscribe from Surfshark from Mac:
- Launch the App Store.
- Click the username. If you don’t see it, click “Sign in.”
- Select “Account Settings.”
- Navigate to “Subscriptions” and tap on “Manager.”
- Select the Edit button next to the Surfshark application.
- Next, choose the Surfshark “Cancel Subscription” button.
Note: If you don’t see a cancellation button, the membership has already been canceled.
How Do I Remove My Credit Card From Surfshark VPN?
Wondering how to update your payment info for Surfshark? Here’s a quick guide:
- Open your browser and go to my.surfshark.com.
- Log in, click on your email in the top right, and choose Subscription.
- Find Payment Settings, click Edit to update your payment method.
Note: Currently, you can’t switch to entirely different store payments like Google Play or App Store.
To remove the credit card information from Surfshark, you’ll have to delete the whole account. We confirmed this from the Surfshark chat agent and got this response:
You’ll have to delete your whole account to remove the card details on Surfshark.
To cancel Surfshark auto-renewal your subscription and receive a refund, please contact the customer support team through email at help@surfshark.com or live chat. The customer success team is available 24/7 via live chat or email to assist you with any further inquiries.
How to get a refund from Surfshark?
To secure a refund from Surfshark, follow the steps on how to refund Surfshark, complete the Surfshark Request Form, and contact their customer support department. Ensure you furnish the required details to cancel your subscription, aligning with Surfshark’s refund policy, which makes you eligible for the refund.
Alternative to Consider after Canceling a Subscription to Surfshark
After Surfshark subscription cancellation, you might wonder what some other alternatives to Surfshark are. Here are three Surfshark alternatives that you should consider after canceling your subscription:
1. ExpressVPN
ExpressVPN is the best alternative if you wish to cancel Surfshark because it has an expansive server network of 3000 servers in 105 countries.
ExpressVPN costs only US$ 6.67 /mo (Black Friday Deal: Grab 3 Free Months + 49% OFF 12-Month Plan) and allows 5 simultaneous device connections. Additionally, you also get a 30-day refund policy with a 24/7 live contact support feature.
You can unblock many streaming services with ExpressVPN from all around the world. Considering its exceptional speeds and features, ExpressVPN works with BBC iPlayer. It’s also considered one of the best VPNs to watch Voot, Hulu, Amazon Prime, and Disney Plus.
The security features include TrustedServer technology, a Kill Switch, Split Tunneling, MediaStreamer feature, and AES-256-bit encryption. It is an excellent choice for securing your NetGear Router and offers versatile compatibility with multiple devices, making it the Best VPN for NetGear Router.
When it comes to device compatibility, we tried using ExpressVPN on iPhone, not only this ExpressVPN is also compatible with Android, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.
In our ExpressVPN review, we have highlighted its key features, making it a top choice for those considering a move from Surfshark.
For more clarity on each VPN’s features, check out ExpressVPN vs Surfshark: Detailed Comparison!
2. NordVPN
NordVPN has the largest server network of 5600 servers in 59 countries, which makes it an excellent alternative if you have decided to cancel Surfshark.
Backed by top-notch security features, NordVPN ensures that user data stays protected at all times. You get access to impressive features such as Threat Protection, Onion Over VPN, a Kill Switch, Split Tunneling, a Strict no logs policy, and 256-bit encryption.
You can easily use NordVPN for several devices and operating platforms, such as Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs. At a subscription cost of US$ 3.99 /mo (Get 57% Off + 3 Months FREE on 2-Year Plan), NordVPN offers six simultaneous device connections along with a 30-day refund guarantee.
For streaming, you can rely on NordVPN because it’s one of the best VPNs to watch BBC iPlayer. NordVPN offers blazing-fast speeds, which let you unblock many streaming platforms like SonyLiv, Voot, Hulu, Amazon Prime, Discovery Plus, ESPN, and YouTube TV without any interruption.
If you ever run into a technical issue, simply contact the live chat available on NordVPN’s website and get it resolved easily.
In our NordVPN review, we have pointed out its many features, making it a great option for anyone thinking about switching from Surfshark.
For more clarity on each VPN’s features, check out NordVPN vs Surfshark VPN detailed comparison.
3. CyberGhost
CyberGhost is the most secure VPN if you wish to cancel Surfshark. It has around 9000+ servers in over 91 countries. CyberGhost costs US$ 1.19 /mo 79% Discount and allows for 7 simultaneous device connections.
Additionally, you get a 45-day money-back guarantee, which is sufficient to test the features and make an informed decision.
Does CyberGhost work with Netflix? Yes, you can unblock many streaming services with CyberGhost, including Netflix, with its decent connection speeds and optimized servers. This makes it one of the best VPN for Popcorn Time, Hotstar, HBO Max, Voot, Hulu, and YouTube TV.
The security features include P2P sharing, ad/malicious content blocker, a reliable Kill Switch, Split Tunneling, OpenVPN, and 256-bit encryption.
As far as device compatibility is concerned, CyberGhost shows excellent compatibility with Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.
In our CyberGhost Review, we’ve highlighted its comprehensive features, making it a strong contender for those considering a switch from Surfshark.
FAQs: How To Cancel Surfshark
How do I contact Surfshark customer service?
Does Surfshark have a free trial?
How do I cancel my Surfshark within 30 days?
Can I cancel Surfshark at any time?
Final Words
Now that you’ve made it to the end, you probably know the answers to, can you cancel Surfshark and how to cancel Surfshark. It’s the moment to put it to good use and ask for a Surfshark refund if you haven’t passed the 30-day mark.
If this is the case for you, you should cancel Surfshark instantly and replace it with ExpressVPN, which provides fast speeds, superb unblocking features, and exceptional security.
