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How to Contact NordVPN Customer Support in Canada [ Fast Support Guide] in 2023

Last updated: November 10, 2023
William Sams
William Sams
William Sams is an online privacy/security advocate at BestVPN.co, who loves sharing his expert knowledge regarding the latest trends in user privacy, cyber laws, and digital affairs.

As people are starting to get more conscious about their online footprint, they are realising the benefits of using a VPN. A Virtual Private Network (VPN) is a tool that helps you stay anonymous online by masking your IP address. It also keeps you secure from potential data hacks and lets you access geo-restricted content. As for the best VPN in Canada, NordVPN is currently one of the most sought-after VPNs in the market.

If you run into any problems, NordVPN’s customer support is there to help. You can reach out to NordVPN support through multiple avenues, including NordVPN customer support email and NordVPN customer support chat, and that too, even without a subscription.

In this blog, we will guide you on how to contact NordVPN Customer Support in Canada for the quick help you deserve. If you are looking for more information on this VPN service, head on over to our NordVPN review Canada.

How Can I reach NordVPN Customer Support in Canada? [Quick Steps]

Contacting NordVPN Customer Support in Canada is very easy and you can do so by following simple steps:

  1. Visit NordVPN website.
  2. Click on Help in the Top Right Corner.
  3. As the new window appears, select either FAQ, Billing, Connectivity, or General Information.
  4. After selecting the category, choose a sub-category that will have detailed answers.
  5. If you do not find the information you need, click the support window in the bottom right corner of the website.
  6. This will open support Live Chat, where you can discuss the issue with a support agent.
  7. If you are unable to access live chat, you can send an email to NordVPN customer support in Canada.
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NordVPN Customer Support Steps from Mobile App in Canada

Follow the steps below to get in touch with NordVPN customer support through the mobile app:

  1. Open the NordVPN mobile App on your device.
  2. Click on Settings and then Click Help Centre.
  3. In the Help Centre, select either FAQ, Billing, Connectivity, or General Information.
  4. After selecting the category, choose a sub-category that will have detailed answers.
  5. If you do not find the information that you need, click the support icon in the bottom right corner of the screen.
  6. This will give you the option to choose either Live Chat or Email Support.
  7. Discuss the problem with customer support and get it resolved.

We will explain these steps in further detail below as well, so do not worry. For more information, you can have a look at some FAQs

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NordVPN Customer Support – Help Centre and Live Chat in Canada:

NordVPN-in-Canada

There are two options through which you can contact NordVPN customer support in Canada and access either their Help Centre or their Live Chat. You can access customer support either through the NordVPN website or through the NordVPN Mobile App.

If you want to reach NordVPN customer support, you can start by visiting their official website. Look for the “Help” option in the upper right-hand corner and click on it. A new window will pop up with four main categories: FAQ, Billing, Connectivity, and General Information. Select the category that best fits your question, then choose a subtopic that closely relates to your inquiry. You’ll find a detailed answer in a NordVPN blog post.

If your issue does not fit into any of the provided categories, you can open the Support window by clicking on the icon at the bottom right corner of the page. From there, you can engage in a Live Chat with their support team. If, for some reason, the NordVPN live chat is not functioning, you can reach out via email to NordVPN’s contact address and receive the same level of support from their dedicated team.

If you have the NordVPN app, you can avail their customer support directly from the app as well. This is a much better option as NordVPN live chat hours are not limited and are available 24/7. All you have to do is open your NordVPN app and tap on the Settings icon inside the app. Then, select “Help Centre”.

Over here, you can select from different categories like FAQ, Billing, Connectivity, and General Information. Simply choose the subcategory that closely matches your issue.

If you cannot find the information you’re looking for in the Help Centre, head to the bottom right corner of the page and click on the Support icon. Here, you will have the option to choose between live chat or email support. You can opt for either option, but make sure to provide a detailed description of your case so that the NordVPN team can address it effectively.

By following these simple steps, you will be able to contact NordVPN support on either their website or through their mobile app. However, we would recommend that you make use of their 24/7 live chat support feature from their app, as that way, you would not be restricted by NordVPN customer support hours.

Apart from that, NordVPN offers a wide range of options, such as streaming, gaming, security, and torrenting. NordVPN speed test in Canada reveals that it offers lightning-fast speed providing the smoothest online experience. On top of that, NordVPN customer support in Canada is exceptionally helpful.

However, even with such a reliable and high-performance VPN, it is possible that you might run into some problems. These could involve problems with NordVPN Netflix in Canada unlocking or with compatibility issues on operating systems such as NordVPN for Windows in Canada or NordVPN for Mac in Canada.

FAQs – NordVPN Customer Support in Canada

Unfortunately, it is not possible because NordVPN does not operate call centers or provide a NordVPN customer service phone number USA. This means that there is no VPN customer service number on which you can call and get assistance. However, you can reach their customer support via live chat on your phone.

While there is no NordVPN customer support in Canada
telephone number currently present. It may be available in the future. Till then, you can visit NordVPN’s Contact Us page for immediate assistance.

You can get in touch with NordVPN customer support through email at support@nordvpn.com or via live chat by clicking on the chat bubble located at the bottom-right corner of their website. For additional details on contacting customer support, have a look at the Quick Steps for customer support provided above.

In order to facilitate the identification of the payment and confirm that there is indeed some suspicious activity, NordVPN will need to verify that you are the actual owner of the credit card. Therefore, you will need to provide the following information:

  • First six and last four digits of the credit card
  • The cardholder’s name
  • The exact amount charged in the dispute
  • The date of the transaction

Once you submit your dispute, NordVPN will quickly start to analyze the details and sort the issue as soon as possible. However, it is important to note that in some cases, these charges may be attributed to a friend or family member using your card for legitimate purposes. Therefore, it is advisable to ask your close ones if they might have used your card prior to submitting a dispute.

In case you want to cancel your NordVPN subscription in Canada and request for a refund, you can do it either from their website, on NordVPN Android app or on NordVPN iOS app.

To cancel the automatic renewal of your NordVPN subscription from the website, begin by logging into your Nord Account using your registered email address and password. Once logged in, locate the “Billing” section on the left-hand sidebar. Within the “Billing” section, find the “Subscriptions” tab at the top and click on it. From there, navigate to the “Auto-renewal” section and click on “Manage.” From there, you can start the cancellation by selecting “Cancel auto-renewal.”

To request a refund, you can either contact NordVPN‘s support team via email at support@nordvpn.com or, alternatively, you can start a live chat with a customer support agent. After following the instructions provided by the support agent, you will be able to get your refund.

However, before requesting any refund, please remember that refund requests are only valid within 30 days of the initial purchase. Also, it may take up to 10 days for the refund to be processed and reflected in your bank account.

Conclusion

NordVPN has made it even very easy for users to seek help and support. With such high accessibility, you can reach out to them through their user-friendly website, their dedicated app, or by sending them an email. This comprehensive guide provides detailed steps to guide you through the process of contacting NordVPN customer support in Canada swiftly and effectively.

NordVPN’s customer support team is available around the clock, ensuring that help is always at hand whenever you need it. Their priority is to guarantee a secure and seamless online experience for all users. So, whether you have questions about their services or encounter any issues, do not hesitate to reach out.

NordVPN’s dedicated team is always on standby, ready to provide the assistance you require. They are committed to ensuring your online experience is as smooth and secure as possible.

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