The Best Ways to Reach ExpressVPN Customer Support in Hong kong in 2023

Last updated: October 23, 2023
William Sams
William Sams
William Sams is an online privacy/security advocate at, who loves sharing his expert knowledge regarding the latest trends in user privacy, cyber laws, and digital affairs.

If you’re considering using ExpressVPN or are already a user, understanding how to contact ExpressVPN customer support in Hong kong can be a true lifesaver.

ExpressVPN is a renowned VPN service provider, distinguished for its top-notch security and extensive server coverage. This article about ExpressVPN aims to shed light on its exceptional features and support services.

ExpressVPN stands as a leading VPN service, offering users a secure and private internet connection. With 3000 servers strategically positioned in over 105 countries, ExpressVPN ensures fast and reliable access to content from around the world, making it an excellent choice for accessing services like Netflix with top-notch speed and performance.

ExpressVPN paid plan pricing starts from HKD 52.01 /mo (US$ 6.67 /mo ) (Black Friday Deal: Grab 3 Free Months + 49% OFF 12-Month Plan). One of the standout features of ExpressVPN is its 24/7 live customer support in Hong kong. This means that regardless of your location or the time of day, a dedicated team is at your service, ready to assist with any issues or queries, be it regarding matters concerning ExpressVPN Netflix Hong kong performance.

In terms of security features, ExpressVPN is unrivaled, boasting a no-logging policy, DNS leak protection, Split tunneling, and robust encryption. These measures guarantee that your online activities remain private and confidential, offering peace of mind to users.ExpressVPN operates under the jurisdiction of the British Virgin Islands, renowned for its stringent data protection laws. This adds an extra layer of assurance regarding user privacy and security and a clear answer to does ExpressVPN keep logs, which it doesnot.

If you encounter any problems with your ExpressVPN service and require customer support in Hong kong, rest assured that multiple channels of communication are available.

You can opt for email support, explore their extensive knowledge base for self-help resources, or engage in a live chat directly through their website. To easily locate the appropriate contact information for ExpressVPN customer support in Hong kong, consider using the search term “ExpressVPN customer support contact.”

Whether you’re looking for an ExpressVPN Review in Hong kong, or information on how to cancel ExpressVPN subscription in Hong kong, you’ll find that ExpressVPN is not just a VPN provider but a comprehensive solution backed by reliable support and robust security measures. Your online privacy and access to global content are in good hands with ExpressVPN.

What are the Ways to Contact ExpressVPN Customer Support in Hong kong in 2023

In 2023, there are several convenient ways to contact ExpressVPN’s customer support in Hong kong:

  1. ExpressVPN Customer Support through 24/7 live chat: ExpressVPN offers a 24/7 live chat option on their website, allowing you to connect with customer support representatives in real time. This is a quick and efficient way to get assistance with any issues or questions.
  2. ExpressVPN Customer Support through Email: You can contact ExpressVPN’s customer support in Hong kong via email. Simply send an email to their designated support email address, and they will respond to your inquiries and concerns.
  3. ExpressVPN Support Tab on Website: ExpressVPN’s website includes a dedicated support tab where you can find a wealth of information, including setup guides, troubleshooting articles, and frequently asked questions. You can explore this resource to find answers to common issues or to learn more about their services.

ExpressVPN Customer Support in Hong kong Through 24/7 Live Chat

To connect with ExpressVPN’s customer support in Hong kong through their 24/7 live chat, you can follow these steps:

  • Visit the ExpressVPN Website:

Start by opening your preferred web browser and navigate to the official ExpressVPN website.


  • Locate the Live Chat Option:

Once on the website, look for the “Live Chat” option. It’s usually prominently displayed, often in the form of a chat bubble icon, typically found in the lower-right corner of the screen.


  • Initiate the Chat:

Click on the live chat icon to open the chat window. A new window or tab will appear where you can begin your conversation.


  • Enter Your Queries:

Type in your questions or concerns in the chat box. Be as detailed as possible to help the customer support team understand your issue.

  • Receive Almost Instant Replies:

The support team will respond to your queries in near real-time. ExpressVPN’s live chat is known for its efficiency, and you can expect prompt assistance.


  • Quick Option to Get in Touch:

The live chat feature is a quick and direct way to contact ExpressVPN’s customer support team. It allows for immediate interaction and resolution of issues.

  • Difference for Account Holders and Non-Account Holders:

If you already have an ExpressVPN account, you may need to log in before accessing the live chat. Non-account holders can usually start a chat without logging in, but they may be required to provide an email address for correspondence purposes.

By following these steps, you can easily use ExpressVPN’s 24/7 live chat to get the support you need, whether you’re an account holder or not. This method ensures a swift and efficient resolution to any queries or concerns you may have.

ExpressVPN Customer Support in Hong kong through Email

ExpressVPN offers customer support in Hong kong via email, providing an additional means for assistance alongside live chat.

  1. Send an Email: Open your email client and compose a new message to Expressvpn customer service email address. In the recipient section, enter either or
  2. Compose Your Query: In the message body, include all relevant details about your issue or question. Providing specific information will help the support team understand and address your concern effectively.
  3. File A Support Ticket: For a straightforward approach, an even simpler method is to click the “Open feedback form” located on the right side of the email option. This action triggers a pop-up window on the lower-left side of the website. In this pop-up, you can enter your query along with your email address, and the ExpressVPN team will respond to your inquiry via email.

ExpressVPN Support Tab on Website in Hong kong

Another convenient addition to the live chat and email support options, another highly convenient avenue for assistance, is available on the official ExpressVPN website. This option involves accessing the dedicated Support tab, which serves as a comprehensive reservoir of resources tailored to meet the needs of users seeking guidance.

Within the Support tab, users can delve into a wealth of information, which encompasses not only useful guidelines but also an extensive compilation of frequently asked questions (FAQs) aimed at resolving common issues. This resource is particularly valuable for those encountering typical challenges or seeking to enhance their understanding of ExpressVPN’s features and functionalities.

With these easy steps below, you can connect with the support team of ExpressVPN.

  • Go to the ‘Support’ section

First, open the ExpressVPN website and click on the ‘Support’ button at the top in the right corner of the menu.

  • Explore the support section

When you tap on the Support section, it opens a window with multiple resources and options. You can find your issue in the ExpressVPN support center bar at the top-front area of the page.

Moreover, you will get four options below to find more information about the common issues:


  • Setting up ExpressVPN: It guides you to set, configure, and use ExpressVPN apps on your Android devices, phones, and desktops. This section has multiple tutorials for all operating systems.
  • Troubleshoot Issues: It provides solutions to common issues that users face when using ExpressVPN apps. You can find queries related to VPN connectivity issues.
  • Account Management: This section provides directions for updating billing details, account settings, and personal information. You can find ExpressVPN’s guide about sign-in, payments, subscription, and activation guide in this section.
  • Knowledge Hub: You can explore ExpressVPN products, instructions on using its app, and updates on the latest version in this section. It covers fundamental features and usage guides as well.

Popular Articles

In the popular articles section, you can find helpful guidelines covering common queries and functions. You will also get articles about setting up ExpressVPN on multiple devices, account renewal, and a guide on how to cancel ExpressVPN subscription, etc.


Get live-chat support 24/7 service

On the webpage of ExpressVPN, you can also get an option to contact their live chat support 24/7 service via email or a human agent. You can easily ask your queries, report issues, and request live support.

  • Live Chat window


When you click on the “Speak to a Human” button, a pop-up window appears automatically. So, if you are a registered user of ExpressVPN, you must enter an email. However, non-users can go ahead! They can simply move to the chat section and start chatting.

The Support tab goes above and beyond by providing in-depth guides on how to make the most out of ExpressVPN. This proves invaluable for users at all levels of familiarity, whether they’re newcomers looking to optimize their experience or seasoned users seeking to fine-tune their settings.

While the Support tab is an invaluable resource hub, it’s important to note that it doesn’t directly display the ExpressVPN contact phone number. For immediate and direct communication, it’s recommended to utilize options like the live chat or email support channels. Nonetheless, the ExpressVPN customer Support tab remains an indispensable repository of knowledge, catering to users looking to maximize the benefits of their ExpressVPN service.

FAQs – ExpressVPN Customer Support in Hong kong

Yes, ExpressVPN’s live chat feature connects you with a real customer support representative. This allows for direct and immediate assistance with any inquiries or issues you may have. ExpressVPN prides itself on providing high-quality, human-driven support to ensure the best possible experience for its users.

To email ExpressVPN, you can send your inquiries, concerns, or feedback to their dedicated support email address: Simply open your email client, create a new message, and enter this email address in the recipient field. Be sure to provide all relevant details about your query in the message body. This will help the ExpressVPN support team address your issue effectively. If you need to track the status of your email, make sure you have a registered account on ExpressVPN. This ensures a more personalized and efficient correspondence process.

You can cancel your ExpressVPN subscription and get a full refund within 30 days of signing up. Follow these steps:

  1. Log in to your ExpressVPN account.
  2. Navigate to the subscription settings and cancel your subscription.
  3. Contact ExpressVPN customer support via live chat or email at to request a refund, mentioning your cancellation. Provide any necessary information.
  4. They will then process the cancelation of your subscription within seven business days.
  5. Once approved, you’ll receive a refund per their policies if you’re in your 30-day money-back guarantee period.


In conclusion, understanding how to contact ExpressVPN customer support in Hong kong is not that difficult if you know where to look.

The process of canceling an ExpressVPN subscription and securing a full refund is designed to be user-friendly and transparent. By adhering to the outlined steps, you can smoothly navigate through the cancellation procedure. Remember to log in to your ExpressVPN account, access the subscription settings, and initiate the cancellation process.

Following this, promptly reach out to ExpressVPN customer support in Hong kong via either live chat or email at, clearly stating your request for a refund. Be sure to furnish any necessary details as requested by their support team.

It’s important to note that refund policies may be subject to updates, so it’s advisable to consult the ExpressVPN website for the most current information. This ensures that you are well informed about the terms and conditions pertaining to cancellations and refunds. With these guidelines in mind, you can proceed with confidence, knowing that ExpressVPN values user satisfaction and aims to provide a seamless experience for its customers.

Leave a Reply

Rate the Review*

Your email address will not be published. Required fields are marked *