PureVPN vs. CyberGhost

Last Updated: January 15, 2020
Muhammad Hamza Shahid

Muhammad Hamza Shahid

For this guide, you will see PureVPN and CyberGhost going head-to-head against one another to determine the better choice for 2020!

PureVPN vs CyberGhost

Where PureVPN stands tall as a budget-friendly yet reliable service, CyberGhost is an equally impressive provider with much to offer. Which VPN is better?

To get the answer, check out this in-depth PureVPN vs. CyberGhost comparison analysis, where I will be pitting both providers against each other on a number of crucial aspects:

Highlights

PureVPN CyberGhost
  1. 2,000+ servers in 140 countries
  2. Dedicated IPs Available
  3. 5 Simultaneous Connections
  4. Apps for All Platforms/Devices
  5. No Logs Policy (Audited by AltiusIT)
  1. 6,100+ servers in 90 countries
  2. AES-256 bit Encryption
  3. 7 Simultaneous Connections
  4. DNS and IP Leak Protection
  5. No Logs Policy (Audited by QSCert)

Pricing and Discounts

PureVPN CyberGhost
Subscription Period 1 Month 1 Month
1 Year 1 Year
2 Years 2 Years
3 Years
Special offer 73% Off on a 2-Year Plan 79% Off on a 3-Year Plan
Highest price per month $10.95 $12.99
Lowest price per month $2.91 $2.75
One-Year Price $49.92 $71.88
Money Back Guarantee 31-Days 45-Days

In terms of pricing, both PureVPN and CyberGhost strike the perfect balance between affordability and value. Albeit, the monthly plans may seem a little costly.

Where PureVPN starts off at a minimal $10.95, CyberGhost charges $12.99 for a single month. Of course, if you opt for longer subscriptions, you get better discounts.

PureVPN offers two lengthy plans: 1 year and 2 years. The yearly plan costs users only $4.16/mo., giving you a 62% discount. As a result, you only pay $49.92 for 12-months.

Similarly, the 2-year plan reduces the costs further by giving you a 73% discount on the monthly pricing. This means, you pay only $2.91/mo, billed as $69 for 24-months.

Conversely, CyberGhost offers three lengthy plans: 1 year, 2 years, and 3 years. The yearly plan sets you back by $5.99/mo, billed as $71.88 for 12-months ($21 expensive than PureVPN’s).

The 2-year plan does drop the pricing further to $3.69/mo., billed as $88.56, but it still tends to be quite expensive than PureVPN. The VPN does up for it though.

CyberGhost offers a 3-year plan with 2-months free, giving you a massive 79% discount, reducing the per month costs to $2.75. As a result, you only pay $99 for 38-months!

As far as money back’s are concerned, PureVPN offers a 31-day refund guarantee. Meanwhile, CyberGhost goes the extra mile to offer a 45-day refund, in an effort to increase user trust.

Get This Best Deal for PureVPN: Save 73% on their 2-year special

Get This Best Deal for CyberGhost: Save 79% on their 3-year special

Features

PureVPN CyberGhost
Simultaneous Connections 5 7
Operating System Apps Windows, macOS, Android, iOS, Linux, and Fire TV Windows, macOS, Android, iOS, Linux, Fire TV
Manual Install Devices Linux, Routers, Set-Top Boxes Routers, TVs, and more
Split Tunneling Yes (All Apps) Yes (All Apps)
Free Extras Official Kodi addon, ad-blocker, malware-scanner, browser extensions for Chrome and Firefox Wi-Fi Protection, DNS and IP leak protection

Upon comparing both providers on the basis of features, it becomes clear that PureVPN and CyberGhost are equally matched opponents.

Both providers offer apps for multiple devices/platforms, including Windows, Mac, iOS, Android, Linux, Mozilla Firefox, Google Chrome, Fire TV, Android/Apple TVs.

PureVPN adds to this list a dedicated extension for Kodi. As far as router support is concerned, you have manual setup guides for setting up both providers on Tomato or DD-WRT devices.

Where CyberGhost supports simultaneous connections on 7 devices, PureVPN only supports multi-logins on 5 devices. Split Tunneling is available on all apps for both providers.

PureVPN even offers dedicated IPs, ad/tracker blockers, malware scanners, NAT firewall, and a myriad of other technologies to boost your security and privacy (missing with CyberGhost).

Unblocking Capabilities

PureVPN CyberGhost
Netflix Yes Yes
Hulu Yes Yes
Sky Go Yes No
Amazon Prime Yes Yes
BBC iPlayer Yes Yes
ABS Yes No
CBS Yes Yes
NBC Yes Yes
ITV Yes Yes
Channel 4 Yes Yes

In terms of unblocking, CyberGhost managed to do quite well in our tests. Albeit, there are some areas of improvement, due to the inconsistency in performance.

The VPN did unblock Netflix, BBC iPlayer, Hulu, Amazon Prime, Voot, Hotstar, Disney Plus and other popular sites, but only after trying out different servers.

You do have a “search” bar available that allows you to locate specific servers for different platforms, but sometimes even they give a little trouble in delivering consistent unblocking.

PureVPN, on the other hand, was free from such issues. Thanks to the usage of strong obfuscation technologies, bypassing geo-restrictions was a piece of cake.

Testing it on different streaming platforms revealed that the provider faced no issues in unblocking popular services on all of its apps. These include their “browser extensions” too.

All apps also come with a “popular websites” option across all devices that lists all famous streaming sites. Simply click on the channel you want to unblock and get access to it instantly, minus any hassles.

China

Blackholing VPN servers, DNS poisoning, DNS hijacking, and Deep Packet Inspection (DPI) attacks deployed by “The Great Firewall” make bypassing geo-restrictions in China a menacing task.

Sadly, CyberGhost fails at offering any incentives to expats or residents in China. The Romanian-based provider has no mirror website to download apps in the country. Neither does it have Chinese servers.

PureVPN, on the other hand, provides direct download links accessible in China for Windows, macOS, and Android. It is also the only provider in the industry, offering 12 Chinese servers.

Among these 6 are located in Beijing and 6 in Shanghai, making it possible for those located outside the country to access Chinese-specific content, wherever they are in the world.

Setup and Interface

PureVPN CyberGhost
Automatic Setup Wizard Windows, Mac, Android, iOS Windows, Mac, Android, iOS
Main Location Selection List-based List-based
Extra Settings Pages Yes Yes
Mobile Friendly Yes Yes

PureVPN uses a list-based location selection menu on all of its apps. The desktop, macOS, and linux versions are quite impressive and deliver exceptional user-friendliness.

The availability of different modes makes it easier for VPN users to connect with relevant servers and the configuration options are perfectly suited for the tech-savvy.

Users even have the ability of changing ports manually, which helps in bypassing geo-restrictions and VPN bans on streaming sites and countries with tough internet laws.

Meanwhile, the mobile apps adopt a darker appearance with easy accessibility of servers, features, and configurations. And the browser extensions even allow for Netflix unblocking directly within the browser.

PureVPN Mac App

CyberGhost’s desktop apps feature a broader interface, as compared to PureVPN. However, this does not mean their clients compromise on user-friendliness or ease-of-use.

In fact, the CG7 client has greatly improved in terms of aesthetics, accessibility of servers/features. It looks incredibly good and easy to navigate, be it on Windows or macOS.

The mobile apps are equally impressive and boast the same dark and yellow design. They give users the ability to let the app choose a nearby server, based on distance and load.

You can also select servers that have been optimized for torrenting and streaming or for accessing different platforms like Netflix, BBC iPlayer, and more.

CyberGhost App Interface

Servers

PureVPN CyberGhost
Server Countries 140+ 90
Total Number of Servers 2,000 6,100+

As compared to CyberGhost, PureVPN falls awfully short in “server numbers”. Where CyberGhost supports a network infrastructure of 6,100+ servers, PureVPN hosts a database of 2,000+ only.

This makes CyberGhost the leading provider in terms of server count. However, what PureVPN lacks in server count, it makes up for it on the basis of “server availability”.

CyberGhost houses servers in only 90+ countries. Meanwhile, PureVPN has servers in over 140 countries worldwide, granting more functionality to users in different countries.

Speed

PureVPN CyberGhost
Speed Loss 9% 9.2%

To get a better idea on the performance of both providers, I conducted a speed analysis. This process required the testing of different servers from both providers on a myriad of aspects.

These include streaming on sites like Netflix, browser the internet, downloading torrenting files, or playing online games. For the task, we picked up 4 random servers from PureVPN and CyberGhost.

In bare speed tests on a 100 Mbps connection, PureVPN managed to deliver an average of 91 mbps in uploads and downloads, indicating a speed loss of 9%.

CyberGhost touched the same tangent, with only a .2% difference in speed loss, recording an average speed of 90.80 Mbps in upload and downloads.

Security

PureVPN CyberGhost
VPN Protocols PPTP, L2TP, IPSec, IKEv2, OpenVPN L2TP/IPSec, PPTP, OpenVPN
OpenVPN Data Encryption AES-256-CBC AES-256-CBC
OpenVPN Control Channel Encryption RSA-4096 RSA-4096
Cloaking Technology None None
App Security Kill Switch and DNS Leak Protection Kill Switch and DNS Leak Protection
DNS Status Private DNS Private DNS

PureVPN offers support for a huge range of protocols. This includes PPTP, L2TP, IKEv2, SSTP, and OpenVPN (TCP and UDP) to give users of all kinds freedom of choice.

As default though, PureVPN deploys the OpenVPN protocol on all devices, with the exception of iOS devices that use the IKEv2 protocol for faster speeds and security.

For encryption, the provider utilizes AES-256-CBC cipher with HMAC SHA1 hash authentication for the data channel, which is quite impressive and highly-secure.

Meanwhile, it deploys the AES-256-CBC cipher with HMAC SHA384 hash authentication and RSA-4096 handshake encryption for the control channel.

CyberGhost is equally powerful and offers support for PPTP, L2TP/IPSec, IKEv2 and OpenVPN (TCP and UDP). By default, their Windows and macOS apps use the IKEv2 protocol.

However, you do have the ability of shifting to OpenVPN, whenever needed. Android apps use the OpenVPN protocol and iOS apps use the IKEv2 protocol too.

For encryption, CyberGhost uses AES-256-CBC cipher with SHA-256 hash authentication on the data channel, and RSA-4096 key encryption and SHA384 hash authentication on the control channel.

Leak Tests

To get a better idea on the app security, I conducted a leak test on PureVPN and CyberGhost. The process involved the usage of 6 different tools to check for;

WebRTC and HTTP Request Leaks:
DNS Leaks:
IPv4/IPv6 and Torrent IP Leaks:

Both PureVPn and CyberGhost aced all the tests from the 6 different tools above and did not reveal our original IP, DNS, or WebRTC information.

Privacy

PureVPN CyberGhost
Headquarters Hong Kong Romania
Connection Logs None None
Activity Logs None None
Sign Up Information Email Address Email Address
Anonymous Payment Methods Various Cryptocurrencies Only Bitcoin

In terms of privacy, both PureVPN and CyberGhost manage to do quite well. Their headquarters are based in locations away from the prying eyes of the 5/9/14 Alliances.

This keeps users safe from worrying about mandatory data retention and mass surveillance laws that otherwise trigger a sense of paranoia in individuals sharing private info online.

As far as logging is concerned, PureVPN and CyberGhost are both logless services. PureVPN did log before, but it has completely revamped their privacy policy to develop trust.

In fact, their no logs policy can be verified through the successful audits completed. PureVPN recently got audited by AltiusIT, whereas CyberGhost was audited by QSCert.

Configuration

PureVPN CyberGhost
Address Allocation Shared/Static Shared/Static
Static IPs 8+ Countries 7+ Locations
DDoS Protection Yes No
NAT Firewall Yes Yes

Both PureVPN and CyberGhost support a shared/static infrastructure to meet the varied demands of their customers. Albeit, the availability of IPs varies by provider.

CyberGhost Dedicated IPs

CyberGhost has dedicated IPs in a limited 7 locations with 2 of them being located in the United States, 2 in the United Kingdom, 1 in France, 1 in Germany and 1 in Canada.

PureVPN Dedicated IPs

PureVPN, on the other hand, has static IPs in 8+ countries with a higher count. Countries supported include US, UK, Australia, Canada, Germany, Malta, Hong Kong, Singapore.

Customer Support

PureVPN CyberGhost
Video Guides Yes Yes
Searchable Knowledge Base  Yes Yes
Phone Support No No
Email Support Yes Yes
Average Email Response Time 39 Minutes 1 Hour
Ticket Support Yes Yes
Live Chat Support Yes No

PureVPN and Cyberghost both offer support in the form of live chat, video guides, knowledge base, FAQs, email, and tickets. All of these are good options to receive support.

The second best option for most is email support. So, I went a little further with my testing to analyze the response times from both providers as well.

Below you can see the stats of both providers on the basis of four different questions.

PureVPN

Question Initial Response Time Number of Emails Question Answered
Is PureVPN good for Torrenting? 25 Minutes 1 Yes
Does PureVPN work with Netflix? 39 Minutes 1 Yes
Can I Install PureVPN on LibreELEC 50 Minutes 1 Yes
How to setup PureVPN on Firestick? 44 Minutes 1 Yes

CyberGhost

Question Initial Response Time Number of Emails Question Answered
How does CyberGhost VPN Work? 52 Minutes 1 Yes
Is CyberGhost VPN safe to use? 59 Minutes 1 Yes
Can CyberGhost unblock Netflix? 1 Hour 2 Minutes 1 Yes
Does CyberGhost work with Hulu? 48 Minutes 1 Yes

The Winner: PureVPN

PureVPN is the Winner

For the most part, PureVPN and CyberGhost are equally matched competitors. However, since there can be only ONE winner, I will have to give this to the inexpensive yet reliable PureVPN.

CyberGhost did give a tough time to PureVPN, but its lack of incentives for Chinese users and the instability for unblocking streaming sites, resulted in it losing some points.

Meanwhile, PureVPN is budget-friendly, has a good server count, unblocks all streaming platforms smoothly, and works in China. If that was not enough, it is even commended by Trustpilot and endorsed by Forbes.

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