TigerVPN Review 2020
|Price||$2.75/mo. (On a 3-Year Plan)|
|Servers||300+ Servers in 40+ Countries|
|Logs||Does Store Logs|
|Works in China||No|
|Compatibility||Windows, Android, Apple, Desktop, Chrome, Firefox|
Few VPN services can offer some of the features that TigerVPN is able to provide with relative ease. While the 300+ servers may not be exceedingly impressive, the service makes up for quantity in terms of quality with support for P2P sharing as well as unblocking all major streaming sites.
Additionally, users are protected via strong AES-256-bit encryption across different devices thanks to the provider’s complete cross-compatibility for all of the major platforms.
However, its logging policy is essentially one of the worst on that I’ve ever come across. As some users point out, the service eerily customizes their marketing efforts based on each user’s distinct browsing habits.
This TigerVPN review looks at the good and the bad of this service and whether the service qualifies to be a worthy contender to be your VPN provider or not. In case users are left unconvinced of the service by the end, PureVPN would be an ideal alternative as it offers everything TigerVPN does not, plus much more.
- Jurisdiction: Where Is TigerVPN Located?
- Security: Is TigerVPN A Safe Option?
- Leaks: Are Your IP, DNS & WebRTC safe?
- Servers: How Many Servers Does TigerVPN Have?
- Streaming: Can TigerVPN Unblock Netflix?
- Speed: How Fast Are TigerVPN Servers?
- Compatibility: What Devices Can I Use TigerVPN On?
- Pricing: Is TigerVPN An Affordable Option?
- Trustworthiness: What Do Other Users Say About TigerVPN?
Jurisdiction: Where Is TigerVPN Located?
TigerVPN is based out of Slovakia. As Slovakia is a member state of the European Union, it follows the robust pro-privacy GDPR legislation as its primary law dealing with data protection.
Additionally, the country does not have any devious data retention laws that should worry users, making it an ideal country for a VPN to operate from. Perhaps the best reason why Slovakia can be considered a safe location is a fact that the country is not a member of the 14 Eyes alliance, giving users a sense of assurance that their digital activities are not being shared among different intelligence agencies.
Security: Is TigerVPN A Safe Option?
No, the service is not a safe option to use specifically because of its overtly invasive logging policy. To their credit, the service does not beat around the bush in being open about this policy. However, this should not downplay that this discredits them as a truly safe and secure option as a reliable VPN provider.
Invasive Logging Policy
Rarely does a VPN service ever offer so much transparency about their invasive logging practices. TigerVPN collects a tremendous amount of personal data that includes users’ email addresses, payment details, choice of server locations, dates of connection, amount of data transferred as well as how many accounts were connected.
However, despite logging all this information, TigerVPN does not brush it aside and accepts that though users might find it infringing on their digital privacy, collecting this info is necessary for them to ensure the best possible customer experience on their website.
Additionally, while the EU on paper has one of the most robust privacy and data protection bills, the national implementation of it allows countries to insert loopholes in them. These allow security agencies to continue monitoring their citizens in one way or another.
Considering how this service is open about their rather cavalier attitude towards storing info about their users, I am not particularly confident that this is the only information they log regarding their users.
TigerVPN Encryption & Protocols
The service encrypts all its users’ activities using an AES-256-CBC cipher that comes with an OpenVPN protocol by default.
However, users also have the option to select IPSec, L2TP, PPTP or IKeV2 if the users so wish. The combination of these ensures that users will be safe and anonymous online and should not worry about being exposed in any way while using TigerVPN.
TigerVPN VPN VirusTotal Test
In order to be absolutely certain that the service itself and its corresponding installation files are not infected in any way, I conducted a virus test. Using Virus Total, the entire service including all of the dedicated downloadable clients were scanned.
As users can see, the service appears to be free from any sort of hidden malware or viruses making it a safe service as far as infected files are concerned.
Leaks: Are Your IP, DNS & WebRTC Safe?
Keeping users anonymous online is the primary objective of a VPN service. The barometer to check whether a VPN is successfully carrying out this objective is to see if it is leaking the user’s IP, DNS, or WebRTC. I carried out a leak test to judge the service for such leaks. Here are the results:
As you can see, the service does not have any major leaks that would worry users.
Servers: How Many Servers Does TigerVPN Have?
TigerVPN offers its users 300 servers spread across 60+ locations based in 40+ different countries. Additionally, the service proudly proclaims to be growing and expects to add more servers in more locations and countries.
Does TigerVPN Support P2P/File Sharing?
Users will be able to carry out all the torrenting they want using TigerVPN. The service has servers that are optimized for P2P sharing making it easy for users across the world to continue downloading torrents wherever they are.
However, I would strongly suggest only connecting and using a select few servers as most servers are located in countries that have strict anti-piracy and P2P sharing laws that users would want to steer clear of.
Does TigerVPN Work in China?
Yes, the service has a server located inside China. This server should make it easy for users inside to enjoy the internet without restrictions. In recent years, China has escalated its crackdown on certain websites online and introduced even more stringent protocols making it hard for users inside as well as outside from accessing the internet into China.
A VPN service like TigerVPN can help you regardless of whether you’re a user trying to unblock the internet from inside China or an expat that wants to enjoy local geo-restricted content from outside the country.
Streaming: Can TigerVPN Unblock Netflix?
Impressively, TigerVPN can unblock Netflix with little to no issues. Due to its range of servers across the world, users will be able to access the US library as well as any other geo-restricted Netflix library they want effortlessly.
I tried unblocking some of the other popular streaming sites like Amazon Prime, Hulu, Hotstar, BBC iPlayer, and Disney+ and just as I expected, TigerVPN proceeded to unblock them all with ease.
Speed: How Fast are TigerVPN Servers?
While the service’s server count is neither inadequate nor overly impressive, I wanted to judge them based on their speed.
Hence, I conducted a speed test on a 100 Mbps connection connecting to servers in all 5 locations of Taiwan, UAE, Brazil, Portugal, and Australia.
Here are the results:
Compatibility: What Devices Can I Use TigerVPN On?
The service appears to be good to use on Windows, Mac, Android, Linux, and iOS. The service clarifies that it can be used on Android 5 and all upper versions. Similarly, iOS users can expect compatibility for iOS 9 and above. Mac users, on the other hand, can continue using the service on Mac OS X 10.10 and above.
TigerVPN also has Chrome, Firefox, and Opera extensions but I did not find them as seamless and easy to use as the dedicated clients.
Pricing: Is TigerVPN An Affordable Option?
TigerVPN offers customized plans that will fit most users’ needs quite easily. I was a little let down to see that the service does not offer weekly, quarterly or 6-month packages but it offers users a lot of additional features, as well as multi-logins in the packages it offers
However, these are by no means an affordable choice as users will find this to be one of the more expensive options available on the market.
- Monthly ($11.99 per month)
- 1-Year ($6.67 per month/$79 one-time)
- 3-Year ($2.75/$99 one-time)
TigerVPN Payment Methods
The service claims to be a devotedly customer-oriented VPN provider. It does reflect in practice as the provider allows users to pay via Bitcoins and other popular cryptocurrencies.
Apart from these, users can also pay via the traditional methods such as Mastercard/VISA credit cards, Paymentwall, and License Code. Additionally, users can also pay via PayPal making it easier for users to carry out transactions from anywhere in the world.
TigerVPN Refund Policy
This is a category that left me disappointed. Unlike most of the other well-reputed VPN providers, TigerVPN only provides a 7-day money-back guarantee.
While 7-days may seem like an adequate time frame for users to know whether the service delivers all the features that it promises, a 30-day guarantee allows users to be thorough in their practice.
Trustworthiness: What Do Other Users Say About TigerVPN?
In my opinion, the best way to judge whether a service is as good as the service claims is to ask the people that have been using the service on a regular basis. Hence, I headed over to Trustpilot, Reddit as well as evaluating its own customer support to see whether the service’s claims match its performance.
Here’s what I found out on all these fronts:
TigerVPN Trustpilot Review
Looking at the Trustpilot rating for this service can leave alarm bells ringing in the minds of most users. However, upon further investigation, it becomes clear that the service had a major glitch that left users’ IP addresses exposed.
While the service appears to have addressed this problem, it was enough for most users to lose their trust in this service.
TigerVPN Reddit Review
Users on Reddit are notorious for their unabashed attitude towards services that fail to deliver on their promises.
As this Redditor points out, the service was detected as ransomware. There may be a simple explanation of the service having forgotten to sign the proper executables. Though the issue may not seem that significant, it reflects rather poorly on service that makes such a childish error.
Similarly, another user correctly identified that the service advertises different deals to different users based on their usage. This is an indication that the service does indeed maintain extensive logs of the amount of data usage by users.
TigerVPN Customer Support
The service’s customer support did not make a positive first impression on me. It is worth noting that the service has a chat service. However, users will need to create an account and login first to avail of this service.
While this might seem tedious, it is also an infringement on the anonymity of users, especially if they only wish to clarify some issues or ask some specifics about the service not covered in the FAQ section.
Speaking of which, the service does not have any kind of FAQ section at all. This was the first time I’ve seen a VPN service without a dedicated FAQ section of some sort.
Users can also send a message to the service representative that the service claims to respond to in 2 hours.
Users will find TigerVPN to be more than an adequate option for most of their digital safety needs. Additionally, users can also hope to enjoy unlimited support for P2P sharing as well as easily being able to unblock all the popular streaming sites like Netflix and Hulu.
However, there are some downsides to this service, the most notable of which is the fact that the service stores usage logs on all its users. The service isn’t the most affordable option on the market either as users will be expected to pay more than the average VPN costs.
PureVPN would be the ideal alternative that addresses those two key deficiencies. Not only is PureVPN one of the most affordable VPNs available on the market, but it also has a robust and exhaustive “no-logs” policy that guarantees users never have to worry about having their internet activities logged.
Do I Recommend TigerVPN VPN?
No, despite having an impressive array of features this service has one distinct con that makes it impossible for me to recommend it.
The primary purpose of a VPN is to secure a user’s connection and maintain their anonymity online. Everything else is essentially a cherry on top. TigerVPN logs its users’ information “to create a better customer experience”. However, it doesn’t affect the bottom line that a VPN service that admits to keeping logs is essentially committing an act it is meant to keep its users safe from.
If you’re a user that doesn’t mind having such information logged and just wants to unblock streaming services or support for torrenting, then this VPN would be a good enough option to use. Otherwise, I strongly advise you to opt instead for a service like PureVPN that shields you properly and does not compromise your identity online.
Stay away from Tiger VPN. After 3 years with them, they decided to charge me 6 times at the beginning of 2020. I tried to contact support multiple times to ask why with no response. I cancelled the paypal auto payments to make sure that they didn’t do it again in Feb and they immediately disabled my account. So, they pretty much stole 5 payments from me and wont respond to any emails. Crooks.