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How to Cancel Surfshark Account & Claim Refund in 2022

Last updated: January 19, 2023
William Sams

William Sams

In this article you will learn how to cancel Surfshark subscription and get a Surfshark refund easily!

Surfshark is surely the best VPN that’s priced reasonably and ensures a premium VPN experience. Like most top-tier VPNs, there’s a Surfshark money-back guarantee of 30 days to its customers. This brings us to the question, can I cancel Surfshark and get a refund? But most importantly, is it easy to cancel Surfshark in the first place?

If you have finally decided to discontinue using Surfshark and are wondering How do I cancel my Surfshark subscription and get money back?
, you have the option of a Surfshark refund policy where you can cancel before 30 days end and get a full refund.

However, Surfshark would want to resolve any issues you may be experiencing before you decide to terminate your membership; consequently, you can anytime contact the VPN at support@surfshark.com.

Here you’ll find quick steps to cancel Surfshark subscription and get refund surfshark subscription cost. When you finally rid yourself of the subscription and get Surfshark refund, you’ll need to know the Surfshark alternatives such as ExpressVPN. So let’s dive right in.

Things You Must Know Before Canceling the Surfshark Subscription

Before you get into how to cancel Surfshark and get refund surfshark subscription cost, here are a few things you must know:

  1. Examine the Terms of Service and Privacy Policy to see if they allow for account termination or self-service cancellation of the membership.
  2. If you register for a package and do not discontinue it, it will be automatically charged when it expires.
  3. Ensure canceling Surfshark trial version 24 hours before it expires.
  4. If you sign up for a free trial and then cancel before it expires, you risk losing the remaining time of your free trial period.

How to Cancel Surfshark VPN Subscription [Easy Steps]

In order to cancel your subscription and get a Surfshark refund, call the customer care department by live contact or via email at support@surfshark.com. If you have any additional inquiries, its customer service team is available 24/7 via email or chat.

Here’s how to cancel Surfshark subscription by following five easy steps:

1. Navigate to the Surfshark official website.


Visit Surfshark’s website.

2. Contact the customer support team via chat and ask to turn off auto-renewal.

3. You can otherwise send an email to support@surfshark.com with a request to cancel Surfshark account.

4. If your Surfshark subscription hasn’t crossed 30 days, claim a refund and request to end your membership.

5. You will be asked the reason for cancellation, then approve your request and give you an estimated time for receiving the refund.

Pro Tip: Even if you don’t want a refund and want to continue using Surfshark, we still recommend canceling the recurring payment system, especially if you have a long-term plan.

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How to Cancel the Surfshark VPN Subscription on Android Device?

Here’s how to cancel Surfshark on Android following four simple steps:

  1. On your Android phone, go to Google Play Store.
  2. Go to your personal Google profile and then select “My Subscriptions.”
  3. Locate the Surfshark subscription that you want to cancel.
  4. Select “Manage” and then “Cancel Subscription.”
  5. You have successfully canceled Surfshark on your Android device.

Note: Simply removing the Surfshark app from your smartphone won’t cancel your membership. You’ll keep getting charged till you cancel the subscription by following the proper steps to get Surfshark refund.

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How to Cancel Surfshark VPN Subscription on Apple Devices?

Surfshark can be uninstalled just as easily on all Apple devices as it can on Android devices. The upcoming section covers how you can cancel Surfshark on different iOS devices:

  1. Cancel Surfshark on iPhone/iPad
  2. Cancel Surfshark on Mac

How to Cancel Surfshark Subscription on iOS Device?

Follow the easy steps on how to cancel Surfshark iOS subscription:

  1. Navigate to the “Settings” option, tap on the name section, and then select “Subscriptions.”
  2. Now locate the Surfshark membership.
  3. Click “Cancel Subscription” to terminate the Surfshark account.

Note: If you have already paid for a membership via iTunes or an Apple ID, Surfshark may be unable to refund you since memberships acquired through iTunes are subject to iTunes refund policy. In this case, you must contact an iTunes shop to get a refund.

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How to Cancel Surfshark Subscription on Mac?

This is how you can remove Surfshark from Mac:

  1. Launch the App Store.
  2. Click the username. If you don’t see it, click “Sign in.”
  3. Select “Account Settings.”
  4. Navigate to “Subscriptions” and tap on “Manager.”
  5. Select the Edit button next to the Surfshark application.
  6. Next, choose the Surfshark “Cancel Subscription” button.

Note: If you don’t see a cancellation button, the membership has already been canceled.

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How Do I Remove My Credit Card From Surfshark VPN?

For removing the credit card information from Surfshark, you’ll have to delete the whole account. I confirmed this from the chat agent and got this response:


You’ll have to delete your whole account to remove the card details on Surfshark.

To cancel your subscription and receive a refund, please contact with the customer support team through email at help@surfshark.com or live chat. The customer success team is available 24/7 via live chat or email to assist you with any further inquiries.

Things to Look For Before Canceling Surfshark VPN

Even though Surfshark might not align with your needs, here’s a glimpse at the perks you should consider before canceling your subscription:

Access Disney Plus, Netflix and Other Top Streaming Platforms

Whenever unblocking Disney Plus is in question, Surfshark is an excellent option as it reliably and consistently bypasses the geo-restrictions on Disney Plus. Moreover, Surfshark is among the few VPN providers that can bypass the Netflix VPN ban seamlessly. There’s no doubt that Surfshark works with Netflix.

You can also unblock BBC iPlayer and other popular platforms using Surfshark. Additionally, Surfshark works exceptionally well for unblocking various Disney Plus libraries and other geo-restricted streaming platforms as well.

Cross-Platform Compatibility

Surfshark allows you an unlimited number of simultaneous connections. Aside from desktop computers and smartphones, you can install Surfshark on Roku, Firestick, and Kodi and operate it on all devices and services at the same time with the same subscription.

Surfshark could also be installed on an internet router to provide VPN protection to all VPN-incompatible devices.

You can try troubleshooting if you want to give Surfshark another try. But if you have absolutely decided to cancel Surfshark, then don’t take more than 30 days as you won’t be entitled to get a refund after that.

Safe Torrenting

Surfshark is ideal for torrenting because it provides a large number of P2P-compatible 3200+ servers 65+ in countries. These servers allow you to smoothly acquire torrents at incredible speeds while protecting your anonymity with features such as a kill switch.

So, although Surfshark isn’t particularly fast, it provides a sufficient torrenting service.

Privacy features

Surfshark goes above and beyond as a no-logs VPN service to ensure that customer privacy is fully secured by advanced features. Clean Web, MultiHop, WhiteLister, Bypasser, and others are among them.

Alternative to Consider after Canceling a Subscription to Surfshark

After surfshark subscription cancellation, you might wonder what some other alternatives to Surfshark are. Here are three Surfshark alternatives that you should consider after canceling your subscription:

1. ExpressVPN

ExpressVPN is the best alternative if you wish to cancel Surfshark because it has an expansive server network of 3000+ servers in 94+ countries.

ExpressVPN costs only $6.67/mo and allows 5 simultaneous device connections. Additionally, you also get a 30-day refund policy with a 24/7 live contact support feature.

You can unblock many streaming services with ExpressVPN. Considering its exceptional speeds and features, ExpressVPN works with BBC iPlayer. It’s also considered one of the best VPNs to watch Voot, Hulu, Amazon Prime, and Disney Plus.

The security features include TrustedServer technology, a Kill Switch, Split Tunneling, MediaStreamer feature, and AES-256-bit encryption.

When it comes to device compatibility, ExpressVPN is compatible with Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.

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For more clarity on each VPN’s features, check out an in-depth Surfshark vs ExpressVPN comparison!

2. NordVPN

NordVPN has the largest server network of 5600+ servers in 59+ countries, which makes it an excellent alternative if you have decided to cancel Surfshark.

Backed by top-notch security features, NordVPN ensures that user data stays protected at all times. You get access to impressive features such as Threat Protection, Onion Over VPN, a Kill Switch, Split Tunneling, a Strict no logs policy, and 256-bit encryption.

You can easily use NordVPN for several devices and operating platforms such as Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs. At a subscription cost of $3.99/mo , NordVPN offers six simultaneous device connections along with a 30-day refund guarantee.

For streaming, you can rely on NordVPN because it’s one of the best VPNs to watch BBC iPlayer.

If you ever run into a technical issue, simply contact the live chat available on NordVPN’s website and get it resolved easily. NordVPN offers blazing-fast speeds which let you unblock many streaming platforms like SonyLiv, Voot, Hulu, Amazon Prime, Discovery Plus, ESPN, and YouTube TV without any interruption.

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For more clarity on each VPN’s features, check out an in-depth Surfshark vs NordVPN comparison!

3. CyberGhost

CyberGhost is the most secure VPN if you wish to cancel Surfshark. It has around 6000+ servers in over 88 countries. CyberGhost costs $2.29/mo and allows for 7 simultaneous device connections.

Additionally, you get a 45-day money-back guarantee which is sufficient to test the features and make an informed decision.

You can unblock many streaming services with CyberGhost because of its decent connection speeds and optimized servers. This makes it one of the best VPNs to unblock Popcorn Time, Hotstar, HBO MaxVoot, Hulu, and YouTube TV.

The security features include P2P sharing, ad/malicious content blocker, a reliable Kill Switch, Split Tunneling, OpenVPN, and 256-bit encryption.

As far as device compatibility is concerned, CyberGhost shows excellent compatibility with Android, iOS, Samsung Smart TV, Apple TV, PlayStation, Xbox, Linux, Windows, and Smart TVs.

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FAQs: How To Cancel Surfshark

How do I uninstall and reinstall Surfshark?

To uninstall and reinstall Surfshark, you just have to click the app and uninstall it from your device. Hit Yes when prompted and then install the Surfshark application again from the App Store or Google Play Store.

How do I cancel my Surfshark within 30 days?

To cancel Surfshark within 30 days and get and refund surfshark subscription cost, simply send an email to support@surfshark.com and request the cancelation. You can also directly contact Surfshark’s customer support team via chat session and request the cancelation of recurring payments.

How do I remove payment method from Surfshark?

Here are the steps to remove the payment method from Surfshark:

  • To begin, open your Internet browser and navigate to surfshark.com.
  • Sign in to your account, click on your email in the upper right corner, and then choose Subscription.
  • In the Subscription section, locate the Payment Settings tab and tap Edit to update the payment method.

How do I cancel my Surfshark free trial on iPhone?

You can easily cancel your Surfshark free trial on iPhone by these steps:

  • Navigate to your iOS Settings.
  • Select your Apple ID username > Subscriptions. It appears like this:
  • From the list of subscriptions, select Surfshark VPN.
  • Scroll down to Cancel Free Trial.
  • Now tap Cancel Free Trial.

Final Words

Now that you’ve made it to the end, you probably know the answers to, can you cancel Surfshark and how to cancel Surfshark. It’s the moment to put it to good use and ask for a Surfshark refund if you haven’t passed the 30-day mark.

If this is the case for you, you should cancel Surfshark instantly and replace it with ExpressVPN, which provides fast speeds, superb unblocking features, and exceptional security.


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