PureVPN Review 2022
|Jurisdiction||British Virgin Islands|
|Price||$1.99/mo on a 2-Year Plan|
|Servers||6,500+ in 78+ Countries|
|Logs||No Logs Certified|
|Works in China||Yes|
|Compatibility||Windows, Android, Apple, Chrome, Firefox|
Over the years, the service has worked really hard to recover from this, joining the ranks of top VPN services to get their no-logs claims verified. Now, the provider is recognized as the best cheapest VPN, starting at $1.99/mo (on a 2-year plan), offering NAT Firewall, Split Tunneling, Ad/Tracker blocking, IPv6 Leak Protection, Kill Switch, DDoS Protection, and dedicated IPs for personal use.
PureVPN has apps for all major platforms/devices and 2,000+ servers in 140+ countries around the world. The best part of all: you get exceptional performance with average speeds of 91.51Mbps in download and 88.59Mbps in upload.
I highly recommend it, if you are in search of an affordable VPN packed with a ton of useful features. It is also among the few providers in the marketplace to successfully unblock Netflix on all devices!
PureVPN Review: Rating Criteria
- Jurisdiction: Where is PureVPN Based?
- Security: Is PureVPN Really Safe?
- Leaks: Does It Leak Your IP, DNS & WebRTC?
- Servers: Is It P2P Compatible, does it work in China?
- Streaming: Does it work with Netflix & other VoD services?
- Speed: How fast is PureVPN?
- Compatibility: Apps and supported devices
- Pricing: How much does PureVPN cost exactly?
- Trustworthiness: Trustpilot ratings, Reddit & Customer support
PureVPN Review: Pros & Cons
- AES-25-Bit Encryption
- Works with Netflix & Hulu
- Allows Torrenting
- No IP and DNS Leak
- Compatible with Android-based devices.
- Supports 10 Multi-logins.
- 31-day Money-Back policy
- Weak connections
- Minimal Linux app
- Several features don’t function with WireGuard.
Jurisdiction: Where is PureVPN Based?
You must be thinking Is PureVPN a Chinese company?
PureVPN has its headquarters in the British Virgin Islands, so let’s start by talking about its hub. This former British colony is now an autonomous territory of China. However, does that make it a safe place?
Is PureVPN Really Safe?
My PureVPN review of the providers’ location, security audit, warrant canary, and logging policy, reveal, the VPN is a safe choice for the privacy-conscious. Learn more about each aspect below:
Will PureVPN Log My Data?
After receiving a huge backlash for cooperating with the FBI, involving a female victim of cyberbullying and cyberstalking, PureVPN vowed to eliminate all logs. Surely, they helped catch a criminal and ease the mind of an innocent girl, but they did still hand over logs.
As such, it was their duty to take the backlash seriously, and they did. Now, the provider joins the ranks of VPN services to get their no-logs claims verified, as part of its commitment to delivering strong privacy and security to its customers around the world.
That makes PureVPN the first & only VPN to offer an Always-On Audit option. This implies that KPMG may at any time and without prior warning perform a complete surprise audit of PureVPN’s operations and servers.
The Only Thing They Do Log
PureVPN’s website claims that they store your personal information like (your name, email address, and payment method) but that’s pretty much the usual practice done by every other provider. For an anonymous financial transaction, you can also use cryptocurrency for making payments.
PureVPN Protocols and How Do They Perform?
PureVPN offers a variety of tunneling protocols. You can choose the one that best meets your demands from the options screen because they are all different in terms of speed and security. All these protocols are listed below:
OpenVPN is the mainstream technology, provides security and speed, and supports UDP and TCP. TCP offers protection whereas UDP is faster. It can get beyond most firewalls and ISP/network restrictions and is very flexible.
IKEv2 is a protocol renowned for its reliability, security, and adaptability. Sometimes, this tunneling technology provides connections with faster speeds than OpenVPN.
SSTP created by Microsoft, it is one of the most enhanced security and an excellent alternative for passing tough firewalls.
Although L2TP/IPSec is typically used in combination with IPSec to provide authentication and encryption, but it is less dependable than OpenVPN.
WireGuard provides the best performance; unfortunately, it is only supported by PureVPN’s Windows and Android apps. Both OpenVPN versions are excellent options because they provide exceptional security.
However, most apps utilize the OpenVPN protocol to secure you online, as it allows the implementation of military-grade encryption.
All these specialty features combined boost the overall protection you receive for downloading torrents or streaming on VoDs. Of course, I would like seeing an addition of DoubleVPN and Onion over VPN too.
PureVPN Obfuscated Feature
Recently, PureVPN added an obfuscation feature that is helpful for people who live in strictly restricted countries, especially those that prohibit VPN usage. However, it is not advised for people who want the fastest internet speed.
By masking your VPN data, the obfuscated feature gives the impression that you are merely browsing on a public network. You gain access to all the advantages a VPN may offer, such as avoiding ISP throttling, unblocking geographically restricted sites/content, and staying safe, but no one can identify or stop your VPN connection at the same time.
The provider utilizes AES-256-CBC cipher with HMAC SHA1 hash authentication for the data channel and AES-256-CBC cipher with HMAC SHA384 hash authentication and RSA-2048 handshake encryption for the control channel.
PureVPN Quantum Resistant Encryption on Servers
(AES)-256 can withstand brute-force attacks and is quantum-resistant. through QuSecure, Inc. The National Institute of Standards and Technology (NIST) is still working on finalising its list of post-quantum security methods and encryption techniques that can fend off attacks from quantum computers.
The first component of PureVPN’s quantum-resistant capability, Quantum-Resistant Encryption Keys, is now available thanks to a partnership with Quantinuum, the most integrated quantum computing firm in the world. We are providing users with much more privacy and security while protecting their data from cyberattacks in the future.
Does PureVPN Offer Split Tunneling and Kill Switch?
The British Virgin Islands-based provider is among the few in the marketplace that supports advanced features like the Automatic Kill Switch and Split Tunneling along with other features such as Port Forwarding, DDoS Protection, and IP leak protection.
The kill switch, a crucial security feature in VPNs, disables your internet activity in case your VPN connection breaks down. This prevents the exposure of your IP address and other private details.
The kill switch on PureVPN is referred to as IKS in the software. It is enabled by default, so you do not need to stress about it. Although you may disable it whenever you want, I don’t suggest it.
With PureVPN’s split tunneling feature, you decide whether you want all of your traffic to pass through the VPN or just the traffic produced by specific apps.
This indicates that you can use both a VPN IP address and your ISP’s IP address if you want to use your bank account and use your ISP’s IP address at the same time. With split tunneling, only the streaming traffic will be sent through the VPN, splitting the connections between the two.
Does PureVPN Offer Port Forwarding?
Port forwarding is a very useful tool if you want to use a service or any internet-connected device from another place. For instance, you can use your computer while you’re abroad or join your buddies in an online game. It enables certain devices linked to your local network to be accessed by computers on networks other than your own, provided it is set up appropriately.
While PureVPN does provide this option, it is not a part of the normal subscription and may be added on for a little under a dollar per month.
Does PureVPN Offer DDoS Protection?
DDoS protection is offered by PureVPN, but it is an add-on. By giving you DDoS-protected IPs, this functionality ensures your protection against sophisticated DDoS attacks. If you wish to block unauthorized traffic or if you are a serious player who can don’t want to be detected by cybercriminals and rivals, owning a DDoS-protected VPN is incredibly helpful. Additionally, it works wonders for firms that want to filter out any unauthorized traffic, such as e-commerce sites.
You must activate this extra feature at an additional fee to your subscription if you wish to utilize it. The advantage is that when you switch it on, it will always be in use. When an assault is discovered, the DDoS defense will promptly stop it.
Native Apps for all Platforms Free from Malware
To test if the VPN is safe to download/install, my PureVPN review involved performing tests on all apps supported by the provider from VirusTotal.com. The results reveal that all apps are secure from viruses/malware.
Testing PureVPN: Does It Leak Your IP, DNS & WebRTC?
For this PureVPN review, I even conducted a thorough leak test, involving the usage of over 6 different tools. PureVPN passed all tests, indicating it does not leak any information whatsoever.
WebRTC and HTTP Request Leaks:
The WebRTC technology enables calls through services like Google Hangouts without the need for a plugin or application. The drawback is that the websites that employ it can see your IP address. Your identity is thus made public to the website and ISP.
- https://browserleaks.com/webrtc (Clear)
- https://www.doileak.com/ (Clear)
The DNS converts domain names for the sites you visit into IP addresses. Your ISP will be able to observe what you are doing online if your DNS entries are exposed.
IPv4/IPv6 and Torrent IP Leaks:
Your real IP address will be visible to the sites you access if the VPN fails to conceal it. Your true location can be found when this occurs. To cross-check if your IP is not leaking, connect to the VPN and do the following test below.
- https://ipleak.net/ (Clear)
- https://ipx.ac/run/ (Clear)
Servers: Is It P2P Compatible, and Does It Work in China?
The VPN has a large global network of 6500+ servers in 78+ countries worldwide, according to my PureVPN review.
The highest number of servers that PureVPN has is in the European region, followed by North America. Here is a breakdown of the server count region-wise:
- North America: 2232 Servers
- Europe: 3052 Servers
- Asia: 560 Servers
- Central America: 4 Servers
- South America: 115 Servers
- Africa: 89 Servers
- Oceania: 483 Servers
- Total Servers: 6535
Is PureVPN P2P Compatible and Good for Torrenting?
Absolutely, PureVPN is a good option for torrenting. Though not all of PureVPN’s servers do, keep that in mind. This is due to the VPN service provider blocking P2P on servers located in regions where file sharing is prohibited (Canada, the UK, the US, etc.). Fortunately, there are still plenty of servers available.
On the Locations menu, you can check the provider offers a huge list of p2p-specific servers and even makes available features like Split Tunneling and SOCKS5 proxy to speed up and protect you. Also, PureVPN works best in South Africa for torrenting.
It uses the OpenVPN (UDP) protocol for its p2p servers and encryption is available via AES-256 cipher, RSA-4096 key encryption, and SHA384 hash authentication.
While testing the USA server speeds for p2p/torrenting on uTorrent, PureVPN also managed to deliver an average of 91.51 Mbps and 88.59 Mbps upload.
Does PureVPN Work in China?
PureVPN fails to offer consistent performance in China to residents. Unlike other providers like ExpressVPN and Surfshark, it does not offer a dedicated Chinese page for residents to download the product.
How to Connect to a Server in PureVPN?
When using PureVPN, connecting to a server is simple once you are aware of which location server you want. below are the steps you need to follow:
- To begin, tap on the tiny globe symbol on the screen’s left side.
- Pick the location you prefer.
- That’s all! You are connected to the LA server of the US.
PureVPN Uses both: Bare-Metal and Virtual Locations
Like many other providers these days, A good number of PureVPN servers are physical, whereas most of the servers are virtual. It also utilizes virtual locations mainly for availability in countries with tough internet laws.
The primary difference between the two is exactly what their names imply. Physical servers are those that are actually situated in the country they are appearing to be in. Whereas a virtual server appears to be located somewhere else than where it actually is.
For instance, if you select a Bulgarian server, it can actually be in Greece. Fortunately, you will still receive a Bulgarian IP address. Because of that, you cannot expect to achieve a performance level comparable to that of a real server.
You can select one of four filtering options for the servers using their Android app, including Streaming, Internet Freedom, Privacy/Security, and File Sharing, depending on your needs. I also enjoy that you can contact assistance and ask for a server if you can’t find one in the nation you require. They offer their utmost efforts to secure the server you choose.
You can check out the full list of both virtual and physical servers on the official site of PureVPN.
Testing on their az1-ovpn-udp.pointtoserver.com server revealed that it is actually located in Edinburgh, UK. Some other virtual locations used by PureVPN include Aruba, Saudia Arabia, Bahrain, and Yemen.
Streaming: Does it work with Netflix & other VoD services?
Depending on the server you’re connected to, PureVPN can unblock some geo-blocked content. It also includes a special Apple TV app, which is a significant benefit.
Here is the list of the platforms that work with PureVPN:
- BBC iPlayer
Can I Use Netflix with PureVPN?
Indeed, my PureVPN review discovers it is the only one in the marketplace to unblock VoDs directly through its browser add-on, despite the VPN ban. And this is not only limited to Netflix.
Just make sure to clear your browser cache before accessing the Netflix site or as a simpler solution launch the “Incognito” on Google Chrome or “private mode” on Mozilla Firefox.
Below you can see how I used their Chrome extension to unblock the US version of Netflix and stream the latest animated film movie, “The Sea Beast”, without any hassle!
If you opt for the 2-year plan, you will only have to pay $1.99/mo and will get access to the “popular websites” menu that allows users to unblock a huge list of streaming platforms directly from within the browser extension. These include:
Speed: How Fast is PureVPN?
On average, PureVPN speed tests managed to deliver 91.51Mbps in download and 88.59Mbps in uploads, after testing their servers in 5 different locations. All in all, the speeds have improved since we last tested the service.
In any event, PureVPN is generally quite quick, even though the speeds aren’t as fast as those of some other top VPN companies, like NordVPN. Be selective in choosing a server location that is close to your actual location if you want to maximize speed.
I find it handy to be able to see each location’s ping before joining while using the Windows app. You may find the quickest servers in this way without having to test them first. The app also displays the download and upload speeds as well as the tunneling protocol being used while connecting to a server.
Compatibility and User Experience: Apps and Supported Devices
One of the few VPN providers compatible with all the major platforms and devices. This VPN is best to use on multiple devices too. Below is a complete list of devices that the provider supports, according to my PureVPN review:
- Android TV
- Boxee box
- Amazon Firestick
- Microsoft Surface
- Now TV Box
- Raspberry Pi
- Chrome cast
- Play Station
- iOS App (Relaunched)
PureVPN for iOS
PureVPN’s iOS app was not available actually for a long time, as it was removed due to violating the iTunes policy. A new one has made its way back to the apple store though and is built on the same framework, as its Android counterpart.
The overall UX and UI of the iOS app is quite remarkable and do not get affected by the varied screen sizes of the iPhone/iPad. Connection times were also quick and did not take longer than 10 seconds on average. Overall, the app scores a 10/10!
PureVPN for Android
Thanks to its lightweight structure, PureVPN’s Android app will not bog down even the worst and slowest of Android devices. Navigation is seamless, similar to its iOS counterpart, and connection times were also impressive.
This implies that the developers did put effort and thought into designing a UX specifically suited to the platform. Netflix and other VoDs worked fine and the speeds have improved massively too. On the rating scale, the Android app gets 9/10 from me.
PureVPN for Windows
The Windows app targets both audiences; the tech-savvy and amateur VPN users. And, that is why it is a hit among Windows lovers. For the layman, the default settings work perfectly for browsing, torrenting, and unblocking.
You have specific modes available that connect you to relevant servers i.e. if you want to download torrents, click on the “File Sharing” mode and enjoy maximum security and fast speeds for torrenting.
Then, once you enter the “Preferences” menu, the app is a pure haven for the tech savvy. It presents a myriad of protocols, encryption, and app tweaking options for further boosting your security and privacy online.
PureVPN for Mac
Similar to the Windows counterpart, my PureVPN review of its Mac app shows it uses the same design and style. It offers a remarkable list of features for both: rookie and tech-savvy VPN users, which contributes to its overall likability.
You have the same intuitive mode selection option, configuration tweaking, and other modifiable settings that make using the app dead easy. At the same time, the look of the app does not bore you and looks quite modern!
PureVPN for Linux
PureVPN does not offer a GUI-based app for Linux, similar to most providers. However, it is still a great option for those who can understand and implement coding for establishing VPN connections.
Most reviewers would agree that setting up non-GUI based apps on Linux is a challenging task. Even so, PureVPN does pretty well at streamlining the configuration process. You can follow their guide here for more information.
PureVPN for Firestick
The VPN works seamlessly on Firestick with its dedicated app; optimized for the platform. You can download it either from Pure’s website or by visiting Google Play Store and simply typing in “PureVPN”. Even it is listed on top of the guide of free VPN for firestick.
This allows users of the platform to leverage maximum security on their Amazon Fire TVs, all while gaining the capability of unblocking platforms like Netflix, Sling TV, Amazon Prime, and more. Besides that, you can also use PureVPN to watch movies on BBC iPlayer.
PureVPN for Kodi
PureVPN is the only provider in the marketplace that currently offers support for Kodi. You can easily download and install the add-on on the entertainment platform to keep your identity secure.
For instructions on how to install PureVPN on Kodi, you can follow this guide. Once the app is installed, you can leverage great security when streaming pirated content, saving you from hefty DMCA fines!
All dedicated apps function smoothly and responsively, which adds to the likeability of the VPN. Add this to a large number of servers available, dedicated IPs, and the Hotspot feature, and PureVPN provides good value for your money.
Not to mention, it has recently joined the ranks of logs providers and even unblocks Netflix and other streaming platforms directly through its browser extensions. You can get a plan for $1.99/mo from here.
Pricing: How Much Does PureVPN Cost Exactly?
The provider offers three attractive plans to prospective customers; monthly (starting at $10.95), 7 Days Trial + 1 Year Plan ($1.99/mo.), and 2-years ( $1.99/mo ). Longer durations grant you better discounts.
If you opt for the first one, you will have to pay $10.95 per month, which is not a very affordable deal at all. The best plan offered by PureVPN currently is its 3-Year Deal, costing you just $1.99/mo.
The cumulative cost of this plan is just $80 billed once for 3 years worth of subscriptions. Does it come back with a guarantee? YES, a 31-day refund, if you are not satisfied with the VPN.
Sadly, there is no free trial available currently, but PureVPN does offer a PAID trial available for $0.99 and has a validity of 7-days (good enough for testing). Additional Charges for Port Forwarding and Dedicated IPs add-ons are shown below
As far as payment methods go, PureVPN goes all out. It supports all the standard options, including Visa, MasterCard, American Express, Cashu, and anonymous Bitcoin.
For more diversity, the provider implements PaymentWall, which allows it to accept payments in 150 different methods from over 200 countries worldwide, leaving no stone unturned.
Trustworthiness: Trustpilot Ratings, PureVPN Reddit Review & Customer Support
PureVPN has a higher rating than even the most famous providers in the marketplace, *coughs Nord and Express*. From over 8,654 reviews, it has gained a 5-star rating, indicating more than 85% of its users have had a positive experience.
PureVPN Review Reddit
Is PureVPN safe and secure? That’s what most Redditors are asking on Reddit and from the responses I have analyzed, I can safely say the provider is definitely doing something right, as it gains positive reviews from most users.
Below you can see a few embedded PureVPN review Reddit threads talking about PureVPN’s price and choice of servers. Most, if not all, are positive with of course some users having a negative experience.
Here a user talks about how he’s been using PureVPN for the past 2 years and considers it to be one of the best unblockers in the market for accessing Netflix, Hulu, Amazon Prime, BBC iPlayer etc.
Naturally, where there were positives, I did come across some reviews that were negative. Mostly they were concerned about the VPNs logging policy, which recently has been audited.
PureVPN’s Customer Support
The British Virgin Islands-based provider has a very proactive customer support team, be it from live chat, ticket, or email support. All representatives are quite helpful and detailed in their responses. Besides that, you can anytime opt-out of a subscription by asking the PureVPN support team to cancel your account.
Usually, other execs redirect you to a link or blog to save their effort. However, I observed that unlike other VPN services and their chat support team, PureVPN’s executives did not mind elaborating on their answers.
I even recorded the response times after sending the VPN four questions via email at intervals. Among them, two were general queries and two were a little more technical. See the statistics below:
|Question||Initial Response Time||Number of Emails|
|How to download PureVPN?||20 Minutes||1|
|Why is PureVPN so slow?||15 Minutes||1|
|How do I get a refund from PureVPN?||25 Minutes||1|
|Why is my PureVPN not connecting?||22 Minutes||1|
PureVPN Alternatives Review
PureVPN already exists as a famous provider that is suitable for all your VPN-related needs at a budget-friendly price. However, if you want another inexpensive deal, do consider signing up with Surfshark (starts at $1.99/mo).
On the other hand, if you do not mind paying a little higher for effective and more reliable service, then I would suggest going for one of the fastest, ExpressVPN (starting at $6.77/mo) that has a verified/audited no logs policy for keeping you protected 24/7!
You can also look at other alternatives to PureVPN below and their comparisons of pricing, features, unblocking capabilities, torrenting/streaming performance, setup and interface, servers, security offered, customer service and more:
- PureVPN vs. Surfshark
- PureVPN vs. NordVPN
- PureVPN vs. ExpressVPN
- PureVPN vs. Ivacy VPN
- PureVPN vs. Windscribe VPN
- PureVPN vs. VyprVPN
Do I Recommend PureVPN?
PureVPN Review 2022: FAQs
Is PureVPN a Chinese Company?
Yes, PureVPN is owned by a Chinese company named GZ Limited. However, its product is based on the British Virgin Island.
Is PureVPN Legal?
Yes, PureVPN is legal. But some countries have restricted the use of VPNs because of their country’s laws.
Can PureVPN be trusted?
Yes, you can trust PureVPN as it is one of the quality VPNs. It has attributes like split tunneling and a kill switch. Additionally, PureVPN provides unique servers so that you can safely stream Netflix and download torrents.
Can PureVPN be used in China?
Yes, PureVPN might be used in China because it has an SSTP protocol that has the ability to bypass the Great Walls of China.
Can PureVPN unblock Netflix?
Yes, PureVPN helps in unblocking Netflix and its restricted content libraries from any part of the world.
In all of my testing, PureVPN’s performance was surprisingly pleasing. Despite its flaws, it proved to be a quick, secure, and client-centered VPN. This PureVPN review shows how this VPN excels at unblocking geo-restricted websites and platforms like Netflix all region’s content with ease. Moreover, PureVPN with the help of its SSTP tunneling protocol might bypass the restrictions applied by China.
Signed up with PureVPN after reading this review and I have to tell you i was reallly impressed using the service… certainly wasn’t expecting such versatility for such a low price.. I recommend it!
Not bad for the price..everything works as advertised! I use it for unblocking so I like the popular websites menu, its quite effective.
Great to see you commenting here and interacting with us Daniel. Glad your experience has remained positive with the provider. Do still let us know if you need answers to any questions regarding the provider! 🙂
Got the paid account after reading this review and now after using it for 3 days ive decided to sign up with them. Great service for a cheap price.
Great to see you commenting here Danny. Indeed, the provider is quite the value-driven service for something that costs just $2.91. Thanks for sharing your experience.
I signed up with PureVPN two years ago and I have to say this VPN has worked perfectly for me. I did lose trust in them when they kept logs but since then they have really improved. Its the best for unblocking and torrenting and their browser extensions also work for Netflix, which is why im giving it 5 stars.
I just needed a vpn to stream on netflix and purevpn just does the job perfectly…
I live in Beijing China and your guide helped me get the app working here. The service works well if I compare to others used before like Proton. Thank you.
We are glad to hear that our research on PureVPN and its capabilities in China helped you out. Please keep visiting this review for information on the latest features/updates regarding the provider. Happy unblocking!
This VPN IS AMAZING! It does everything expressvpn would do but better and i love that there is a “mode” available for even the simplest of tasks. never been happier!
I signed up for PureVPN recently when they were offering a lifetime deal. I wasn’t expecting lot from this vpn but it has worked amazingly for unblocking Netflix. I now have their app on all my devices at home, but have been getting error every time I add a new device idk why. Can you help me out?
Thanks for commenting and sharing your experience here Zackary. You might have exceeded the simultaneous connections limit. PureVPN supports only 5 multi-logins on a single subscription. You would have to buy another plan to add more devices sadly.
the support is really helpful. Had an issue with the iOS app and it was resolved quickly.
Thanks for commenting on our review. The iOS typically had been removed by the Apple Store, which is why PureVPN has created a new one that meets the store guidelines. Glad you had a pleasant experience with the support team. I will add this in my next update.
PureVPN has really turned around over the past year. the support is quicky quick, i unblock netflix at the click of a button, the speeds are great too!
I have been a regular of PureVPN having bought the one year plan twice and the service has improved a lot in the past year. although I really miss the ios app which pure is not offering currently. I had to sideload it on my iphone but after that, there were no major problems.
Hey Mr. Edith,
Great to see you commenting here and interacting with us on this review.
and about your personal experience, the service has really improved in the last year unbdoubtedly. We did contact PureVPN’s team to take an update on the iOS app and we can tell you that its management told us that the previous app had some flaws which needed to be corrected and the new one is in its final stages and will be launched very soon.
I have the trial account right now and I am on my second day. not impressed at all, average speeds and a very badly put together app for windows.. not buying it surely
Hey Mr. Bernard,
Great to see you commenting here and interacting with us.
And about your bad experience with PureVPN, can you please specify as to what kind of issues were you exactly facing with the service, so that we can also look into them and update our review accordingly?
I previously registered with Vypr VPN but I had major problems with it due to its lack of apps and because it didn’t unblock quite a lot of sites. I went for Pure despite reading lots of controversial reviews and comments from users and it has turned out fine. the speeds are still not up to my expectations certainly but it sure does unblock.
Hey Mr. Woods,
Great to see you commenting here and interacting with us,
we will come to PureVPN, but first let know which websites were you specifically looking to unblock with VyprVPN as it usually unblocks most geo-restricted sites. If you can share details, we can also check them and update this in our review?
Now for PureVPN, yes, it does have a lot of controversy surrounding it, and there is some truth in it, but mostly, its blown out of context. Glad that it has met your expectations.
Put PureVPN on my router so i don’t have to go through the major pain of installing apps on my devices. the live chat was pathetic till last year but now it has improved a lot and I know think they are definitely not using chatbots like previously.
Great to see you interacting with us on this review,
setting up any VPN on a router is a great option if you are using a VPN enabled connection on multiple devices. Live chat has definitely improved but its still not up to our mark and expectations. PureVPN does have its downs and we have recommended the service to improve on them so that users like you can benefit out of it.
The default protocol in PureVPN is ikev2 not openvpn so I had to manually go change it and it does have some problems in connecting to some servers. taking a good 5 minutes to connect sometimes or so. I primarily bought it for Netflix streaming and I haven’t been disappointed here as it works fine and easily most of the time.
Great to see you interacting with us on this review.
Yes, we know that the default protocol is not OpenVPN and we’ve covered it in the review as well. PureVPN should correct it as soon as possible. As far as streaming is concerned, PureVPN is one of the best VPNs in this regard and we are glad that our review facilitated you in subscribing to this service and getting this benefit out of it.
The service is good till now and it has worked well for my streaming needs. Speeds do go down every once in a while which is a real pain and a not so good experience, the windows client also has some glitches which need to be dealt away with it like taking a long time to connect to some servers. But in this price, pure is a good enough choice.
Hey Mr. Adony,
Great to see you commenting here and interacting with us on this review.
Your personal experience of the service will undoubtedly help a lot of other users in making the final decision about subscribing to this service. And yes you are right about the fluctuating speeds on some servers as we know this from our own experience reviewing the service.
Brad Park is my name. These guys are awful. Service does not work for Netflix. Then I asked for a refund. They said they OK. then the next day they said they can’t refund due to “merchant limitations”. And they offered me a gift card!!!! Don’t sign up. The service is crappy and they are dishonest
Great to see you commenting on our post here.
Now coming to your concerns, Yes, we have also allayed it in the review above that PureVPN’s Refund policy is not entirely transparent.
If you exceed a certain number of GBs (Bandwidth consumed), the refund becomes invalid. This is not mentioned clearly anywhere on the provider’s website currently, but we know about it, because it was there some while ago and was removed just recently.
We recommend to not just you, but all of our users, that they need to read our reviews carefully in order to find out more on the service they are trying to opt for.
We conduct in-depth reviews for the sole purpose of facilitating users like you towards buying the Best VPN according to their own needs. We shed light on every single factor so that users dont have to do the research on their own.
Read our reviews, they are called “Reviews” for some reason!
Coming to Netflix unblocking, it would be great if you tried to unblock Netflix through their Chrome extension rather than any of their clients, because it only works reliably through it, nothing else!
Hope this helps!
To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your problem had been adequately resolved by our customer support team.
Customer satisfaction is PureVPN’s topmost priority, that’s why we took complete responsibility of your unsatisfactory experience with our product and refunded all of your money in good faith regardless of the fact that you paid for the subscription via a non-refundable method.
All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at firstname.lastname@example.org if you may have any more queries or concerns.
I have bought a 2-year VPN from purevpn but had lots of problems:
1- Unstability (many times),
2- Many servers do not work at all,
3- I can not use any feature BUT DEDICATED IP!!! ( no STREAM,no INTERNET FREEDOM , no …no…).
4- Most of the time it is VERY VERY slow,
5- A stubborn UPDATE WARNING (even after it is applied) would not want to go away!!
6- No refund even after 3 hours:
Nov 15, 10:26 UTC
We hope that you are doing well.
It is to inform you that your subscription can not be refunded since you have paid via non-refundable payment method/processor.
You can view the details regarding the refundable and non-refundable payment processor in the following link.
Hey Charlie, great to see your comment on our thread! We see that you’ve had multiple problems with PureVPN relating to things like instability, server errors, bad streaming support etc and we truly acknowledge that these would have caused great inconvenience to you definitely.
But having said that, we clearly mentioned in our review above that they do have a strict refund policy which implies that they are quite stringent when it comes to the terms and conditions which govern refunds. The email which you quoted here does mention that you paid through a non-refundable payment method and it’s a common practice in the industry that there are certain methods, which if you pay through, you will not get a refund.
And this is the very reason that we cannot emphasize enough on the importance of reading our reviews thoroughly. We put an incredible amount of work to review a service in order to save users from the same inconveniences that you had with the refund.
As far as the problems are concerned, we believe that the VPN client that you downloaded wasn’t functioning properly, because these issues don’t stem from actual VPN performance issues but rather from VPN client issues. Can we know which client you were using and its version?
To begin with, we extend our sincerest apologies for the inconvenience you have faced. However, your query had been adequately resolved by our customer support team 4 months ago.
Our representative reached out to you with a list of specific servers that work in Iran uninterruptedly, and we did not receive a response from you after early October. Also, our refund policy is crystal clear. Only a handful of payment methods don’t qualify for a refund and you willingly chose to pay for the subscription via a non-refundable payment method.
All of the above-mentioned details had already been communicated to you earlier. Feel free to reach us via live chat or email us at email@example.com if you may have any more queries or concerns.