Jurisdiction United Kingdom
Price $3.99/mo. (On a 3-Year Plan)
Servers 1,000+ Servers in 190+ Countries
Logs Does Store Session/Connection Logs
Encryption AES-256-GCM
Unblocks Netflix No
Torrenting No
Works in China No
Recommended  No
Website https://www.hidemyass.com/
Compatibility Windows, Android, Apple, Desktop

Just like every other VPN in the market, HideMyAss VPN also claims that it is the best VPN out there. It promises to secure your anonymity online, but user reviews about it have not been great lately.

Sadly, it fails to work in China, does not support torrents (a user received a DMCA notice), and even sucks for unblocking platforms like Netflix. Add this to its cooperation with government authorities and handing over of logs, and HMA becomes even more unappealing.

As such, I do not recommend the provider and advise going for the cheap yet reliable, PureVPN. The provider starts at a minimal of $2.94/mo. on a 2-year plan, unblocks all VoDs, works in China, and has a audited no logs policy!

Rating Criteria

  1. Jurisdiction: Where is HMA VPN Based?
  2. Security: Can HMA VPN Keep Me Safe Online?
  3. Leaks: Does HMA VPN Leak Your IP, DNS & WebRTC?
  4. Servers: How Many Servers Does HMA VPN Have?
  5. Streaming: Can I Unblock Netflix US and Other VoDs?
  6. Speed: How Fast are HMA VPN Servers?
  7. Compatibility: Can I Use HMA VPN on All My Devices?
  8. Pricing: How Much Does HMA VPN Cost Exactly?
  9. Trustworthiness: Trustpilot Ratings, Reddit & Customer Support

Jurisdiction: Where is HMA VPN Based?

HideMyAss (HMA) VPN, owned by Privax Limited, has its headquarters in the United Kingdom. As you probably know, the UK is a founding member of the Five/Nine/Fourteen Eyes Alliances, meaning the jurisdiction is not a safe place at all for a VPN.

United Kingdom imposes mandatory data retention and mass surveillance laws that help them with intelligence sharing, which is why it is regarded as one of the most dangerous locations in the world as far as data security is concerned.

Therefore, if a VPN is based there, it is vulnerable to propositions like government gag orders, data extradition requests, and must comply. As such, your data is not safe if it is parked in the UK making HMA an unsuitable choice for your VPN-related needs.

Security: Can HMA VPN Keep Me Safe Online?

No, HideMyAss VPN is not a good choice for securing your online activities and leveraging digital anonymity. The VPN is based in a internet enemy jurisdiction, logs session/connection data, and offers no remarkable security-features.

HMA VPN Logging Policy Review

As mentioned earlier, HideMyAss VPN does indulge in the logging of session/connection data. Unlike providers like PureVPN, Surfshark, and ExpressVPN, it has not undergone a security audit of their “no logs” claims.

If you take a look at their privacy policy, you will notice HMA VPN saying they do not store any personally identifiable information. However, as you go on reading, you learn that they do maintain certain logs like:

  1. Username
  2. Connection timestamps
  3. Bandwidth logs
  4. IP address of the user
  5. IP address of VPN server a user connects to

HMA VPN stores all of these logs for a period of 30 days. Combined with the fact that the location of the service is within the UK, there is no room left for you to put your trust in HideMyAss at all.

The provider has also been involved in cases in the recent past where it divulged sensitive user data to authorities that led to jail time for some of its users. One thing’s a given, you should never do anything illegal while using HMA!

HMA VPN Protocols and Encryption

HMA VPN only supports the PPTP, IKEv2/IPSec and OpenVPN protocol on all of its devices. As a default, all of its apps use OpenVPN. If you encounter speed issues, go for the IKEv2/IPSec protocol. For security, it is advised to use OpenVPN.

As far as encryption is concerned, HideMyAss VPN uses AES-256-GCM coupled with SHA-256 authentication and the strongest 4096-bit RSA key for handshaking on Windows and Android devices.

Meanwhile, it uses the same Galois Counter Mode cipher, but with IKEV2/IPSec, as to give users better speeds and performance on Mac and iOS, which is understandable.

HMA VPN VirusTotal Test

To be extra sure that your system does not get compromised, I conducted an “app check” on HMA VPN. Luckily, all apps from the provider were secure and did not contain any viruses or malware.

HideMyAss VPN Review

Leaks: Does HMA VPN Leak Your IP, DNS & WebRTC?

No, HideMyAss VPN does not leak your IP/DNS/WebRTC. We tested this by using 6 different tools, out of which HMA managed to pass all with flying colors and keeping your identity anonymous.

WebRTC and HTTP Request Leaks

  1. https://browserleaks.com/webrtc (Clear)
  2. https://www.doileak.com/ (Clear)

DNS Leaks:

  1. https://www.perfect-privacy.com/dns-leaktest/ (Clear)
  2. https://www.dnsleaktest.com/ (Clear)

IPv4/IPv6 and Torrent IP Leaks:

  1. https://ipleak.net/ (Clear)
  2. https://ipx.ac/run/ (Clear)

Servers: How Many Servers Does HMA VPN Have?

With HMA VPN, you have access to 1000+ servers in over 190 countries worldwide. This server count results in even distribution of users on different servers, which is the quality of a good service.

However, many top VPNs like ExpressVPN and NordVPN offer anywhere between 2000-4000 servers in their lists, so HMA certainly does have to improve on expanding their network infrastructure.

Does HMA VPN Support P2P/File Sharing?

HMA VPN does not mention whether it supports torrenting or not, but many users have complained that it is not suitable at all for Torrenting. Many received DMCA notices, experienced slower speeds or even complete cut-offs while using HideMyAss!

Does HMA VPN Work in China?

Sadly, HMA VPN fails at offering any benefits to either expats or residents located in China. The UK-based provider does not provide access to a mirror website, neither does it have Chinese servers.

Streaming: Can I Unblock Netflix US and Other VoDs?

Sadly, HideMyAss VPN is incapable of unblocking Netflix US or any other streaming platform for that matter. Whenever I tried to connect to Netflix using the service, I got this infamous Netflix “VPN/proxy detected error”.

Afterward, I tried connecting to other popular streaming sites like Amazon PrimeHuluHotstarBBC iPlayer, and Disney+, but the service appears to be incapable of unblocking streaming sites.

Netflix proxy error

Speed: How Fast are HMA VPN Servers?

HideMyAss VPN has 1,000+ servers in 190 countries, but to see exactly how fast are these servers, I decided to put the service through a speed test on a 100 Mbps connection and analyze the variations that occur in its speed across different servers.

Server Download Upload Ping
US 67.95Mbps 77.36Mbps 111ms
Brazil 79.88Mbps 62.47Mbps 219ms
Australia 63.81Mbps 73.28Mbps 172ms
Germany 71.03Mbps 64.79Mbps 129ms
India 78.50Mbps 77.31Mbps 181ms
Average 70.27Mbps 71.64Mbps 159ms

Compatibility: Can I Use HMA VPN on All My Devices?

Nothing different or unique here as HMA VPN offers client apps only for the most popular platforms out there, which include WindowsMaciOS, and Android.

Their app covers at least half of the screen on desktops/laptops. As such, it cannot exactly be considered user-friendly. The best apps feature a minimalistic design but meet all aspects of ease-of-use, which is not available with HMA.

There is not much visible difference between the desktop/laptop and smartphone applications, as their color theme, accessibility, and navigations are pretty much identical. Just the size of the VPN clients varies device-to-device and platform-to-platform.

On a single account, you can use the service on 5 different devices at the same time, a major improvement by the provider since some time back, you could not log in to more than 2 devices simultaneously.

Pricing: How Much Does HMA VPN Cost Exactly?

HMA VPN offers plans of three durations to customers: monthly, 1-year, and 3-year. Their monthly plan at $9.99. However, similar to other providers, they offer discounts for lengthy subscriptions.

For instance, the 1-year plan starts at $5.99/mo, giving you a 50% discount. As a result, you pay $71.88 for 12-months, which is $21 more expensive than PureVPN.

The 3-year plan gives you a 67% discount, lowering the monthly pricing to $3.99/mo, billed as $143.64. This is extremely costly for a low-end service!

HMA VPN Free Trial and Refund

HMA VPN does not offer a free trial to customers, but they do offer a money back guarantee. If you are not satisfied with the service, you can avail their 30-day refund policy.

HMA VPN Payment Methods

As for the payment methods, you can use just three methods: credit cards, PayPal, and Skrill. HMA VPN also does not offer Bitcoin or any other crypto-based payment support, which is necessary for maintaining anonymity.

Trustworthiness: Trustpilot Ratings, Reddit & Customer Support

To give you better idea about HideMyAss VPN, I decided to assess the provider from the perspective of “users” on Trustpilot and Reddit. Here is what the customers have experienced with the VPN:

HMA VPN Trustpilot Review

HMA VPN has a 3.9 star rating on Trustpilot, among which 59% of users have rated the service as excellent, 16% as great, 8% as average, 5% as poor, and 12% as bad. Most negative reviews showed concern about their logging practices and tricky unsubscription process. 

HMA VPN Trustpilot Review

HMA VPN Reddit Review

I searched “HMA VPN reddit” on Google and instantly got a list of “negative” results. A user got a threatening notice from the provider. In another instance, a redditor raised complaints about their logging policy, and plenty other about their poor performance.

HMA VPN Reddit Reviews

HMA VPN Customer Support

HMA VPN had a lot of user complaints in the past about its slow and almost non-existent customer support. They only offered email based support back in those days, which for obvious reasons, is not suitable for a technical service like a VPN.

Since email support is still the go-to option for many, I conducted a small test for their response times too. This was just to see how proactive HMA VPN’s customer representatives are.

Question Initial Response Time Number of Emails Question Answered
How strong is HMA VPN? 35 Minutes 1 Yes
How much does HideMyAss cost? 27 Minutes 1 Yes
Does HMA work with Netflix? 22 Minutes 1 Yes
How do I buy HMA VPN? 33 Minutes 1 Yes

Now, HMA VPN has also added live chat support too as to cater to poor support issues. The chat support execs manning their live chat are fast and give detailed answers to your queries.

I asked them about Firestick support and got a fairly satisfactory answer, so I can say that their support is definitely up to mark and according to industry standards.

HideMyAss VPN Support Review

Do I Recommend HMA VPN?

No, I do not recommend using HMA VPN at all. The VPN does not support Netflix, fails to bypass the “Great Firewall” in China, tends to be a poor choice for torrentings, and keeps sensitive logs for a period of 30-days.

Most importantly, it is based in UK (an internet enemy jurisdiction. As a better option, I would advise going for PureVPN that succeeds in all VPN-related tasks, has a safe location, and a verified no logs policy.

Compatible with device: Windows, Android, Apple, Desktop, ,

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