Turbo VPN Review for Canadian Users in 2022: Important Things to Consider
|Servers||21,000+ Servers in 45 Countries|
|Logs||No-Logs (previously collected logs)|
|Encryption||AES 256-bit Mechanism|
|Works in China||No|
|Compatibility||Windows, Mac, Android, iOS|
In this Turbo VPN review for Canadian Users, we will discuss the service’s credibility, links to China, dangerous logging policy, its support for torrenting/streaming, customer support, speed, and security.
My first impression of Turbo VPN was that of a service that underwhelms in every important category. However, I found out that it is a mixed bag with both positives and negatives in Canada.
On the positive side of things, with barely single-digit servers, the service can unblock all libraries of Netflix as well as has good customer support in Canada. But that is where the positive aspects of these services end.
I was disappointed to learn that Turbo VPN logs all of its users’ data as well as their entire usage through the service in Canada. The service previously stated openly in its logging policy on the data it collects but now it claims to be a no-logs VPN.
However, there are no ways to know for sure if the claims are legit. This can only be considered true if the VPN undergoes an independent audit from a reputable third-party firm.
Moreover, the VPN is based in Singapore but has ties with China as the CEO of its parent company, “Innovative Connecting” is a Chinese national.
For these reasons and more, I would say that users would be better served going for a service like ExpressVPN or NordVPN instead, thanks to its thousands of servers, safe jurisdiction, as well as a transparent logging policy in Canada.
- Unlimited bandwidth with the free plan in Canada
- Easy to use in Canada
- Unblocks Amazon Prime Video
- Massive server count
- Good speed test in Canada
- No kill switch on Windows
- Not value for money
- Many privacy concerns in Canada
- Lack of unique features in Canada
- No dedicated IPs in Canada
- 5 simultaneous connections on the paid plan in Canada
Turbo VPN Review: Rating Parameters & Key Findings
- Jurisdiction: Where Does Turbo VPN Operate From?
- Security: Is Turbo VPN Safe in Canada?
- Leaks: Does Turbo VPN Leak Your IP/DNS/WebRTC?
- Servers: How Many Servers Does Turbo VPN Have?
- Streaming: Does it Unblock Netflix and Other VoDs?
- Speed: How Fast are Turbo VPN Servers?
- Compatibility: Can I Use Turbo VPN On All My Devices?
- Pricing: How Much Does Turbo VPN Cost Exactly in Canada?
- Torrenting: Is Turbo VPN Good for Torrenting in Canada?
- Trustworthiness: Trustpilot Ratings and Customer Support
- China: Does Turbo VPN Work in China?
- User-Interface & Setup: Is Turbo VPN User-Friendly?
Jurisdiction: Where Does Turbo VPN Operate From?
Turbo VPN is based in Singapore, which gives it an immediate advantage over most other VPNs. That’s because the country does not participate in the notorious 5/9/14 Eyes alliance. However, its parent company has ties with China.
And all VPNs within China must be government-mandated. So, it is better to avoid this VPN as the provider also keeps logs.
Is Turbo VPN linked to China?
The company behind Turbo VPN is called Innovative Connecting, which has developed other basic free VPNs, too, namely VPN Proxy Master, VPN Proxy Master Lite, Solo VPN Pro, and Snap Master VPN.
Danian Chen, the director of Innovative Connecting is a Chinese national and an entrepreneur who is also the CEO of the company ‘LinkSure’ which developed ‘WiFi Key Master’.
Security: Is Turbo VPN Safe in Canada?
No, TurboVPN is not a safe VPN to use in Canada. The reasons for that are fairly self-evident, i.e., a problematic logging policy that enables it to share user info with third parties and ties with China, which doesn’t hold the privacy of individuals as a right.
Does Turbo VPN keep logs?
However, the service now claims to be a no-logs VPN in Canada and it has listed the information they don’t collect, such as personal information, browsing history, traffic destination, transaction, used bandwidth, and DNS query. But there are no ways to verify if Turbo VPN follows these practices.
Encryption & Protocols
Turbo VPN uses the military-grade AES 256-bit encryption method with secure and strong VPN protocols such as IKEv2 and OpenVPN in Canada.
The VPN, by default, uses the OpenVPN protocol in Canada.
The service previously did not indicate at all what kind of encryption it used. It just stated that it uses strong military-grade encryption, but now it has clearly mentioned its encryption method and protocols it uses.
Nonetheless, I would not recommend using this VPN in Canada as it is the most unsafe and insecure VPN I’ve ever tested. The VPN has potential malware embedded in its apps.
I conducted a virus test to see if the service was free from any malware or viruses. Here is the result of that test:
As users can see, there are no major viruses to worry about.
Leaks: Does Turbo VPN Leak Your IP/DNS/WebRTC?
The only way to be sure about the security offered by Turbo VPN is to conduct a leak test. For this process, I used 6 different WebRTC/DNS/IP address detection tools:
To my surprise, there were no major leaks to worry about. The provider did not reveal any crucial personally identifiable information.
Servers: How Many Servers Does Turbo VPN Have?
Turbo VPN offers 21000+ servers in 45 countries covering the Americas, Europe, Asia Pacific, Middle East, and Africa
The VPN offers servers in major countries such as the US, Canada, Mexico, Argentina, Brazil, Austria, France, Germany, Spain, Turkey, Australia, Japan, New Zealand, Pakistan, and more.
Streaming: Does it Unblock Netflix and Other VoDs?
Turbo VPN unblocks streaming platforms such as Netflix, BBC iPlayer, Hulu, Disney+, and more. However, it is not a great choice for streaming.
Upon testing, I had to switch through multiple servers to unblock a streaming site. It has a traditional “hit and miss” framework which can make you frustrated if you’re a movie geek.
So, I would not recommend Turbo VPN for your streaming needs.
Speed: How Fast are TurboVPN VPN Servers?
I won’t hide that I still find its 45 server locations to be severely insufficient as far as VPN needs go. But quality above quantity, I conducted a speed test to see if its servers can make up for their numbers in terms of speed.
Using a 100Mbps connection, I connected to servers in the US, Canada, the UK, Germany, and Singapore.
Here are the results:
Test 1: US
Turbo VPN speed test on a US server
Test 2: Canada
Turbo VPN speed test on a Canada server
Test 3: UK
Turbo VPN speed test on a UK server
Test 4: Germany
Turbo VPN speed test on a German server
Test 5: Singapore
Turbo VPN speed test on a Singapore server
Compatibility: Can I Use Turbo VPN on All My Devices?
Turbo VPN is available for all widely-used devices such as Windows, Mac, iOS, Android, and Chrome browsers in Canada.
The VPN doesn’t offer support for Linux, and users that use the Mozilla Firefox browser cannot have Turbo VPN as a browser extension in Canada.
And while you can only have a single connection with Turbo VPN’s free app, it offers 5 simultaneous connections if you sign up for a plan. So you’ll be able to cover all your devices with a single plan.
I couldn’t find any information on Turbo VPN’s router support. This means the VPN is not compatible with routers. You can only download their client on the above-mentioned operating systems and browsers.
Pricing: How Much Does TurboVPN Cost Exactly in Canada?
Turbo VPN offers a freemium model in Canada. This means that while users can continue to use the service for free, the paid version comes with different features and functions that are sure to increase the overall performance of the app.
There are four options to choose from, i.e., Monthly, 6-Month, 1-Year, and 2-Year plans.
- Monthly: $11.99 (CA$16.42)
- 6-Month: $6.67 (CA$9.14)/mo. ($39.99 (CA$54.78) every 6 months)
- 1-Year: $5 (CA$6.85)/mo. ($59.99 (CA$82.18) annually)
- 2-Year: $4.17 (CA$5.71)/mo. ($99.99 (CA$136.97) every 2 years)
Payment & Refund Methods
Turbo VPN offers multiple payment methods such as Credit Cards, Debit Cards, PayPal, Cryptocurrencies, and various other options from which you can securely pay for your subscription plan in Canada.
As far as the money-back guarantee is concerned, Turbo VPN offers a 30-day money-back offer in Canada. However, it is only claimable if you purchase a subscription plan through their website.
Canceling TurboVPN Subscription in Canada
Turbo VPN renews your subscription automatically after the previous subscription expires unless the user unsubscribes for the service.
To unsubscribe from Turbo VPN, you can contact the provider via Live Chat or in-app feedback message.
After canceling Turbo VPN, you can generate your refund request by sending an email to firstname.lastname@example.org with the subject “Request Refund for Turbo VPN”.
Also, include your Refund Reason, Device’s UserID, and the Official Receipt from Turbo VPN.
Your refund request will be generated within 3 days and the total process can take up to 14 days for your money to reflect back in your account.
Torrenting: Is Turbo VPN Good for Torrenting in Canada?
Turbo VPN is not a good choice for torrenting in Canada. Your account may even get banned if you carry out your P2P and torrenting activities more than once.
I even contacted Turbo VPN via the live chat option to confirm if they allow torrenting and P2P traffic on their servers, to which the representative replied, “torrenting and P2P connections are not permitted”.
Nonetheless, even if torrenting and P2P traffic was allowed, I would not recommend using Turbo VPN in Canada. The service has a reputation for collecting user logs openly in the past and its logging policy is still not on point.
Also, the absence of a kill on its free version is another red flag for torrenters that may end up leaking their private information while torrenting if the VPN crashes accidentally.
Trustworthiness: Trustpilot Ratings & Customer Support
To weigh the trustworthiness factor of Turbo VPN, I used one of the popular platforms, Trustpilot.
Turbo VPN Trustpilot Rating
Turbo VPN enjoys a 4.8 rating on Trustpilot with 444 reviews in total, from which 96% of the reviews marked the provider 5 or 4 stars while 4% of the reviews marked the provider below 4 stars.
However, the provider was using fake reviews to get to the top on Trustpilot, which is alarming. Trustpilot has also mentioned, “We’ve removed a number of fake reviews for this company”.
Turbo VPN VPN Customer Support
Turbo VPN offers a knowledge base with three categories, including General Information, Billing and Account, and Troubleshooting Basic Basic Problems.
The VPN offers supporting articles and highlights the promoting articles on top of user needs. There is also a section for “Recent Activity” so the user can see what is being asked by other users.
Moreover, the service also offers an FAQ section, a live chat option, and an email option if you can’t find a solution from the above-mentioned options.
China: Does TurboVPN Work in China?
No, Turbo VPN doesn’t work in China. It doesn’t have the technology or resources to bypass the Great Firewall of China.
It may be work on other relaxed territories like the UAE or Iran, but the VPN is useless if you’re giving it a shot to unblock Chinese content.
Instead, I would recommend going for other options. ExpressVPN and NordVPN are best VPNs for China. They may not have servers available in the country but these providers can provide you the servers of their neighboring countries like Hong Kong. Also, you can access foreign content while residing in China with ease.
However, if you want to connect to a Chinese server then visit our detailed guide: Best VPN into China.
User Interface & Setup: Is Turbo VPN User-Friendly?
Turbo VPN has a clean interface with a simple, user-friendly design. The apps have easy-to-navigate windows and buttons that display all the information you need.
The VPN was previously a mobile-only VPN with apps for Android and iOS. But now it has clients for Windows and Mac too.
The desktop app has a simple interface with a correct button on the right panel from which you can connect to a server. The left displays a list of servers and there is a button on the top right corner which can be used to access more options.
Coming onto the mobile apps, the Android version of Turbo VPN is richer as it offers split tunneling, which the iOS version doesn’t.
Also, the app displays a totally different server list depending on which platform you’re using the service.
Our Verdict: Is Turbo VPN Worth It in Canada?
No, I do not recommend TurboVPN for Canadian Users. The primary reason is how in almost every category, TurboVPN manages to deliver its services in bits and pieces.
While the service did surprise me with its ability to unblock Netflix, and other streaming services, as well as good customer support in Canada. These are some extraordinary features that reflect incredibly well on this Turbo VPN review.
However, what good is a VPN that keeps logs, and is highly secretive about what info it shares with third parties and possibly law enforcement agencies?
This is just one of the reasons why users are better off going for a service like ExpressVPN or NordVPN that is based out of a safe jurisdiction and has thousands of servers making it easy to navigate the entire internet seamlessly.
Turbo VPN Review: Quora and Reddit Reviews
I didn’t want my own opinion and experience with Turbo VPN to be the sole voice in this review. Hence, I wanted to include what others feel about the service on famous platforms like Quora and Reddit for Canadian Users.
Here are the questions asked the users and other users answer them:
Turbo VPN Alternatives for Canadian Users
TurboVPN certainly doesn’t stand out for any important reasons.
I’ve never been happy recommending a service that keeps logs on its users’ activities, plus tends to share these logs with third parties without specifying who these third parties are.
This is why I have no qualms in recommending the following top-tier VPNs thanks to their iron-clad no logs policy which were audited by third-party firms.
Turbo VPN Review for Canadian Users: FAQs
Which is better NordVPN or Turbo VPN in Canada?
NordVPN is better overall than Turbo VPN in Canada. It is faster than Turbo VPN and offers far more features like Onion over VPN, Double VPN, Dedicated IPs, Obfuscation Servers, SmartPlay, and more.
Does Turbo VPN hide browsing history in Canada?
Turbo VPN doesn’t log your IP address, but it still collects other data such as the success of your VPN connection, your internet service provider, your country, and the VPN location you are connected to.
How many devices can be used on Turbo VPN in Canada?
With a premium Turbo VPN plan, you can connect up to 5 devices with all server locations, streaming servers, faster connection, and no in-app ads.